SpectraLink NetLink SVP Server Installation And Setup Manual Download | Manualshive

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SpectraLink Corporation

Installation, Setup, and Maintenance

NetLink SVP Server

Part Number: 72-0178-00-J.doc

Page 32

7. Troubleshooting via System Status Menu

Information about system alarms, and network status displays on various screens
accessed through the

System Status Menu

screen, opened from the main menu of the

NetLink SVP Server. See the previous sections for directions on how to connect to the
NetLink SVP Server and navigate to the

System Status Menu

.

Error Status

– displays alarm and error message information.

Network Status

– displays information about the Ethernet network to which the NetLink

SVP Server is connected.

Software Versions

– lists the software version for each SpectraLink component.

Options on the System Status Menu provide a window into the real time operation of the
components of the system. Use this data to determine system function and to troubleshoot
areas that may be experiencing trouble.

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Summary of Contents for NetLink SVP Server

Page 1: ...NetLink SVP Server Installation Setup and Maintenance Part Number 72 0178 00 Issue J ...

Page 2: ...lost profits arising out of or related to this document or the information contained in it even if SpectraLink has been advised knew or should have known of the possibility of such damages Trademark Information SpectraLink LinkPlus Link Wireless Telephone System NetLink Telephony Gateway NetLink Wireless Telephone NetLink SVP Server SpectraLink Voice Priority ccLink Wireless Telephone System NetLi...

Page 3: ...maintain FCC Part 15 emissions requirements Note concerning the NetLink Wireless Telephones This device complies with Part 15 of the FCC Rules Operation is subject to the following two conditions 1 This device may not cause harmful interference and 2 this device must accept any interference received including interference that may cause undesired operation WARNING Changes or modifications to this ...

Page 4: ...magnetic Compatibility R TTE Directive 1999 5 EEC and LVD Directive 73 23 EEC Compliance was demonstrated to the following specifications as listed in the official Journal of the European Communities EN 61000 6 4 2001 Industrial Emissions EN 55022 1994 A1 Emissions Class A SVP100 TGA TGU 104 respective power supplies EN 55024 1998 Immunity EN 300 328 1 V1 3 1 2001 ERM EN 300 489 1 17 2002 Common E...

Page 5: ...7 Mount the SVP Server to rack 17 Mount the NetLink SVP Server to wall 18 Connect NetLink SVP Server to LAN 18 Connect Power 18 4 CONFIGURING THE NETLINK SVP SERVER 19 4 1 Connecting to the NetLink SVP Server 19 Connect via the Serial Port 19 Connecting Via Telnet 19 4 2 The NetLink SVP II System Menu 20 4 3 Network Configuration 21 Send All 22 4 4 SVP Server Configuration 24 NetLink Telephony Gat...

Page 6: ...SpectraLink Corporation Installation Setup and Maintenance NetLink SVP Server Part Number 72 0178 00 J doc Page 6 7 3 Software Version 36 7 4 Gatekeeper Database 37 ...

Page 7: ...you to have a successful installation If you have questions please contact SpectraLink Customer Support Hotline at 800 775 5330 The Hotline is open Monday through Friday 5 00 AM to 7 00 PM Mountain Time 1 2 Icons and Conventions This manual uses the following icons and conventions Caution Follow these instructions carefully to avoid danger Note these instructions carefully NORM This typeface indic...

Page 8: ...including basic WMM and the optional admission control if these are in turn supported by the AP If the AP supports WMM the Wireless Telephone automatically discovers and uses it WMM does not replace the NetLink SVP Server 2 1 Multiple SVP Servers Multiple SVP Server environments are those which have more than one NetLink SVP Server in the same subnet in order to accommodate larger systems and high...

Page 9: ...ew SVP Server is up and running The new SVP Server will immediately start providing the timing function for the appropriate Wireless Telephones The user should not detect any change The removal of an SVP Server is detected within one minute During this time any Wireless Telephone that was using the SVP Server that was removed will be affected If the Wireless Telephone was not in a call it may lose...

Page 10: ...e table below shows the capacity of NetLink Telephony Gateways in a multiple SVP Server environment SVP Servers Calls per server Total Calls Gateways Erlangs 15 use 25 use 50 use 1 120 120 15 103 240 240 206 2 120 240 30 219 480 480 438 3 120 3201 40 336 640 640 640 The table below shows the capacity of an IP Gateway in a multiple SVP Server environment SVP Servers Calls per server Total Calls Erl...

Page 11: ...in progress will be dropped when the user moves out of range In order to resume functionality in the new subnet area the user must power cycle the Wireless Telephone Once the Wireless Telephone achieves communication within the new subnet normal functionality will return Subnets are not recommended in NetLink Telephony Gateway environments IP multicast addresses are used by the NetLink i640 Wirele...

Page 12: ...work with an IP telephony server wireless LAN access points and Ethernet switch IP telephony system example NetLink SVP Server access point Wireless POS Wireless Telephones access point IP Telephony Server IP Phones optional IP Gateway PSTN or PBX Device supplied by SpectraLink Ethernet cable Phone cable NetLink SVP Server NetLink SVP Server Master Ethernet switch showing optional multiple SVP Ser...

Page 13: ...SVP Server Ethernet Switch access point Wireless POS Wireless Telephones access point desksets optional PBX NetLink Telephony Gateway NetLink Telephony Gateway NetLink Telephony Gateway NetLink Telephony Gateway NetLink Telephony Gateway Device supplied by SpectraLink CAT 5 cable 25 pair cable Multiple phone cables Phone cable Administrative computer Demarc block ...

Page 14: ...hony Gateways can be connected to the LAN to support additional telephone lines If five or more NetLink Telephony Gateways are connected to the LAN a NetLink SVP Server must be installed to handle the increased call volume SpectraLink offers digital NetLink Telephony Gateways that work with the digital ports on most common brands of telephone systems PBX or key systems We also offer an analog NetL...

Page 15: ...re NetLink Telephony Gateways are connected to the LAN With 40 NetLink Telephony Gateways cabled together the NetLink SVP Server supports a maximum of 640 telephone lines and 120 simultaneous Wireless Telephone calls SpectraLink Voice Priority SVP is the SpectraLink quality of service QoS mechanism that is implemented in the Wireless Telephone and AP to enhance voice quality over the wireless netw...

Page 16: ... to a terminal terminal emulator or modem for system administration LEDs LNKOK lit when there is a network connection ACT lit if there is system activity COL lit if there are network collisions NETWORK connects to wired Ethernet LAN ERROR lit when the system has detected an error STATUS indicate system error messages and status 1 heartbeat indicates gateway is running 2 if active calls 3 4 5 curre...

Page 17: ...t the NetLink SVP Server Connection to Ethernet switch 3 2 Locate the NetLink SVP Server The NetLink SVP Server measures approximately 4 x 12 5 x 7 inches and weighs about five pounds The unit can be wall mounted vertically or horizontally over plywood The SVP Server can also be rack mounted using a rack mount kit sold separately Locate the NetLink SVP Server in a space with Sufficient backboard m...

Page 18: ...ert the 8 x 3 4 inch screws in the pilot holes and tighten leaving a 1 8 to 1 4 inch gap from the wall Connect NetLink SVP Server to LAN Using a Cat 5 cable connect the NETWORK port on the NetLink SVP Server to the connecting port on the Ethernet switch Connect Power 1 Connect the power plug from the AC adapter to the jack labeled PWR on the NetLink SVP Server Use only the provided Class II AC Ada...

Page 19: ...tion is made Connect via the Serial Port 1 Using a DB 9 female null modem cable connect the NetLink SVP Server to the serial port of a terminal or PC 2 Run a terminal emulation program such as HyperTerminal or use a VT 100 terminal with the following configuration Bits per second 9600 Data bits 8 Parity None Stop bits 1 Flow control None 3 Press Enter to display the NetLink SVP Server login screen...

Page 20: ... menu for viewing error messages status of operation and software code version SVP II 2 Configuration allows you to set the mode and reset the system Network Configuration allows you to set network configuration options including IP address and hostname Change Password allows you to change the password for NetLink SVP Server access 2 SVP II is a designation used internally by SpectraLink Engineeri...

Page 21: ...pressing Enter A screen similar to the following appears IP Address enter the IP address of the NetLink SVP Server defined by your network administrator Enter the complete address including digits and periods DHCP may be entered A master SVP Server must have a static IP address Hostname optional change the default host name if desired This is the name of the NetLink SVP Server to which you are con...

Page 22: ...set a message is sent to the syslog server when an alarm is triggered The NetLink SVP Server must be reset in order to set the configuration options If the NetLink SVP Server is in Maintenance Lock you will be prompted to reset the NetLink SVP Server upon pressing Esc Respond with a Y to the reset prompt The NetLink SVP Server may be manually reset by selecting the Reset option in the SVP II Confi...

Page 23: ...Maintenance NetLink SVP Server Part Number 72 0178 00 J doc Page 23 To change the IP address of the master SVP Server change it in this menu and reboot the system Then you may change alias IP addresses in each of the other SVP Servers without error ...

Page 24: ...pe of gateway you are using determines the mode of the NetLink SVP Server For SVP II Mode select from either NetLink for systems using the SpectraLink NetLink Telephony Gateway or NetLink IP for systems using an IP telephony server from a third party vendor The NetLink SVP Server will automatically lock for maintenance if the IP address is changed When this Maintenance Lock occurs the NetLink SVP ...

Page 25: ...et such as changing the IP address Maintenance Lock prevents any new calls from starting Note that the administrator cannot change this option It is automatically set by the system Reset the system at exit to clear Maintenance Lock Inactivity Timeout min Set the number of minutes the administrative module can be left unattended before the system closes it This number can be from 1 to 100 If it is ...

Page 26: ...ver and configure each of the SVP Servers to get the information from the DHCP server Enter DHCP If DHCP is used the IP address of the master SVP Server must be configured in the DHCP server See the Wireless Telephone interface document for your IP environment for more information about DHCP integration factors Statically configure the IP address of the master SVP Server in a DNS server and config...

Page 27: ...en See the Overview section for an explanation of the master SVP Server QoS Configuration Tags set packet priorities for QoS Either DSCP or 802 1p tags may be used DSCP tags may be set to a number 0 255 DSCP Tag Differentiated Services Code Point is a QoS mechanism for setting relative priorities Packets are tagged with a DSCP field in the IP header for type of service The value may be set as a nu...

Page 28: ...assword from the main menu A screen similar to the following will appear Enter the information and either select Set Password or press the S key to set the new password Password parameters More than four characters First character must be a letter Other characters may be numbers or letters No dashes spaces or punctuation marks etc alphanumeric only If you forget a password call SpectraLink Custome...

Page 29: ...ll it will be forced to checkout and checkin again Removing an SVP Server When an SVP Server is removed from the system it is detected within two seconds Wireless Telephones not in calls are immediately forced to checkout and checkin again For Wireless Telephones active in calls two possible scenarios can occur If the SVP Server that was removed was providing the gateway function for the Wireless ...

Page 30: ... the appropriate Wireless Telephones The user should not detect any change The removal of an SVP Server is detected within one minute During this time any Wireless Telephone that was using the SVP Server that was removed will be affected If the Wireless Telephone was not in a call the Wireless Telephone may lose contact with its gateway resulting in a checkout checkin sequence If the Wireless Tele...

Page 31: ...P Server uses TFTP to check the software version it is running against the version in the TFTP location If there is a discrepancy the NetLink SVP Server will download the version in the TFTP location See the Setup and Administration document for your vendor s IP system for more information about using TFTP 6 1 Software Updates After software updates are obtained from SpectraLink they must be trans...

Page 32: ...ons for directions on how to connect to the NetLink SVP Server and navigate to the System Status Menu Error Status displays alarm and error message information Network Status displays information about the Ethernet network to which the NetLink SVP Server is connected Software Versions lists the software version for each SpectraLink component Options on the System Status Menu provide a window into ...

Page 33: ...s The screen displays active alarms on the NetLink SVP Server The following table displays the list of alarms and a description of the action to take to eliminate the alarm Alarm Text Action Maximum payload usage reached Reduce usage clear alarm Maximum telephone usage reached Reduce usage clear alarm Maximum access point usage reached Reduce usage clear alarm Maximum call usage reached Reduce usa...

Page 34: ... troubleshoot network problems A sample screen is displayed here Ethernet Address MAC address of the NetLink SVP Server hexadecimal System Uptime the number of days hours and minutes since the NetLink SVP Server was last reset Net the type of connection to the Ethernet switch currently utilized See SVP100 Capacity for more information Data is transmitted over SpectraLink components by proprietary ...

Page 35: ...mitted packets packets transmitted errors sum of all transmit errors heartbeat late collision repeated collision underrun carrier drop packets dropped due to insufficient memory fifo underrun occurred during transmission carrier carrier lost during transmission collisions packets deferred delayed due to collision SVP II Access Points in Use access points in use by Wireless Telephones either in sta...

Page 36: ...creen provides information about the version currently running on the NetLink SVP Server This information will help you determine if you are running the most recent version and will assist SpectraLink engineering and or customer support in troubleshooting software problems From the System Status Menu select Software Version A sample screen is displayed here Note that the software versions on your ...

Page 37: ...used by each Alias Phone Number phone identifier RAS IP address Registration Admission Status IP address CSA IP address Call Signaling Address IP address Expiration secs the number of seconds until the record will be renewed A Wireless Telephone IP address is renewed every 90 seconds Press the question mark shift to open the H 323 Gatekeeper Database Help screen The help screen provides informatio...

Page 38: ... Downloading Software Updates 31 Error Status 33 Ethernet switch description 13 Hotline 5 NetLink SVP Server Front Panel 15 NetLink SVP Server 6 14 Location 16 Mounting 16 17 NetLink SVP Server Alarms 33 NetLink SVP Server administration 18 NetLink Telephony Gateway Description 13 Network Status 34 Power 16 Serial Connection 18 Site Preparation 16 Software Updates 31 Telnet 18 TFTP Download Master...

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