Spectracom Corporation
8194B, 8195B, 8197B
GPS Ageless Master Oscillator Instruction Manual
1-3
1.3
Warranty Information and Product Support
Warranty information is found on the leading pages of this manual. This product
includes component assemblies that are not manufactured by Spectracom Corporation.
The components listed below shall carry the original manufacturer’s warranty.
•
The GPS receiver carries a one-year warranty.
•
The Rubidium oscillator carries a two-year warranty.
The remainder of the product is covered under Spectracom’s five-year warranty.
Should it become necessary to exercise the warranty, contact Spectracom Corporation
to obtain a replacement or service.
Spectracom continuously strives to improve its products and therefore greatly
appreciates any and all customer feedback given. Please participate in Spectracom’s
Customer Satisfaction Survey found on our web site:
http://www.spectracomcorp.com
Technical support is available by telephone, e-mail, or online. Please direct any
comments or questions regarding application, operation, or service to Spectracom
Customer Service Department. Customer Service is available Monday through Friday
from 8:30 A. M. to 5:00 P.M. Eastern time.
Telephone Customer Service at:
585.321.5800
.
In addition, please contact Customer Service to obtain a Return Material Authorization
Number (RMA#) before returning any instrument to Spectracom Corporation. Please
provide the serial number and failure symptoms. Transportation to the factory is to be
prepaid by the customer. After obtaining an RMA#, ship the unit back to the following
address:
Spectracom Corporation
Repair Department, RMA# xxxxx
95 Methodist Hill Drive
Rochester, NY 14623
Product support is also available by e-mail. Questions on equipment operation and
applications may be e-mailed to Spectracom Sales Support at:
Repair or technical questions may be e-mailed to Spectracom technicians at:
