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AFTER SALES SUPPORT
0345 605 2070
TROUBLESHOOTING
Never use tools with defective On/Off switches or defective Kickback brake(Hand
Guard).
In the case of all other types of technical faults, please contact helpline 0345 605 2070
or local service center.
Fault
Possible Cause
Solution
Tool will not start
Lock button not pressed.
Press the lock button.
"Front guard in the
brake position"
Reset front guard
Blown fuse
Replace fuse
Tripped RCD
Check RCD
Mains lead not connected
Check mains supply
Chain does not stop within
2 seconds when the tool is
switched off
Chain tension is too slack
Check chain tension
"Bar/chain appear hot/
smoking"
Oil tank empty
Check oil tank level
Oil hole blocked on chain
bar
Clean oil hole and clear the
groove around the edge of
the chainbar.
Chain tension is too tight
Check chain tension
"Guide bar sprocket
nose needs greasing"
"Oil the guide bar
sprocket nose"
Chainsaw does not cut well Chain on backwards
"Check/modify chain
direction"
Sharpen
Chainsaw not using oil
Debris in tank
Empty oil from tank and
replace
Oil hole in cap blocked
"Remove debris from
hole"
Debris in chain bar
"Remove debris and
clean the chain bar"
Debris in oil outlet
Remove debris
