Austech Industries Pty Ltd A.B.N. 19 010 548 464
23 Iris Place, Acacia Ridge, 4110
PO Box 715
Archerfield Qld 4108
Brisbane Australia
T: (07) 3723 1500 F: (07) 3723 1555
Limited Warranty Policy
This Limited Warranty applies only to new products* distributed by Austech Industries Pty Ltd (“Austech Industries”). It is a condition of this
Limited Warranty Policy that the purchaser read the owner’s manual for the product and only use the product to the extent or for the purposes
stated therein. The purchaser must also ensure that all servicing requirements are completed as listed in the owner’s manual (said servicing is at
the owner’s expense). We recommend that all servicing is completed by an authorised service agent and that records of said servicing are
retained by the purchaser as proof in the event of a warranty claim.
Whilst the owner’s manual, packaging, and/or other documentation supplied with Austech Industries’ products may provide details in respect of a
Limited Warranty, the terms set out herein supersede these matters, and this Limited Warranty applies in their place. This warranty is no less
advantageous than otherwise described in such other documentation.
Austech Industries agrees, subject to the terms and conditions specified below, to repair or replace at Austech Industries’ cost, the product
purchased by you when the product does not perform in accordance with its specifications during the limited warranty period, due to any fault in
manufacturing, materials and/or workmanship. Austech Industries is not liable to repair or replace products that the purchaser uses in a manner
that is inconsistent with the owner’s manual or in the circumstances set out in paragraphs 1.1 – 1.7 below.
The benefits to the purchaser under this warranty are in addition to other rights and remedies under the Competition and Consumer Act 2010 (Cth).
The limited warranty period, within which a defect in the product must appear, commences from the date of purchase and ceases on expiration
of the specified term below.
The Limited Warranty Period
SP Jetwash Pump Warranty - 24 months
Torini Engines - 36 months
Accessories – 12 months
The purchaser’s attention is drawn to the following
1. To the extent permitted by law and subject to this Limited Warranty, and as part of the terms of the sale of the equipment or part thereof:
Austech Industries shall not be liable for any form of loss, damage, cost, injury or harm of any kind (whether direct, indirect, special or
consequential) howsoever arising from the use or supply of the equipment to the purchaser.
Exclusions to Limited Warranty Policy
This Limited Warranty will not apply where the equipment or any part thereof:
1.1
1.2
1.3
1.4
1.5
1.6
1.7
Fails due to an accident (including liquid spillage), abuse, misuse, neglect or normal wear and tear;
Has been used in a manner other than for which it was originally designed;
Has been tampered with or is otherwise than as supplied by Austech Industries;
Where any damage, malfunction or other failure of the equipment or any part thereof resulted directly or indirectly
from unauthorized persons, adjusting or failing to adjust any part requiring normal maintenance and service
(examples include adjustment of tappets, air filter maintenance, lubrication and tightening of screws nuts and
bolts);
Malfunctions due to the use of defective or incompatible accessories;
Is damaged by lightning or thunderstorm activity; or
Has been transported to a country where no authorised Service Agents exist.
Claiming warranty
This Limited Warranty may be claimed on in the following manner:
2.1
2.2
2.3
In order to make a claim under this Limited Warranty, the purchaser must deliver the equipment or any part
thereof to an Austech Industries authorised repair agent and pay all costs of transportation and all costs incidental
to making a claim under this Limited Warranty. The purchaser must first contact Austech Industries (contact
details described above) and request the delivery address of an Austech Industries authorised repair agent.
The purchaser must deliver to the repair agent written reasons why the purchaser considers that the purchaser
has a claim under this Limited Warranty and must provide all necessary details, including:
•
The place, date and from whom the unit or part was purchased.
•
The unit or part involved, Model and Serial Number.
•
The defect, malfunction or failure in respect of which the claim is being made.
•
Proof of service of the unit or part (if applicable)
•
Proof of purchase in respect of the unit or part.
If the Limited Warranty claim is valid, the repair agent will carry out repairs and return the product at no charge to
the purchaser. These repairs are limited to the Limited Warranty fault identified and as such will not include any
other faults due to misuse, abuse, failure to maintain, fair wear and tear or the replacement of serviceable items
such as oil, spark plugs, air filters, fuel etc.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a
major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or
replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
* SP Jetwash and Torini are brand names of products distributed by Austech Industries
Note
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Units which are failing to perform in accordance with specifications due to non-warrantable causes will be subject to freight, repair and or quote charges.
