10
Warranty Claim Information/How Do You Get Service?
For all warranty, customer service, and product return authorizations and inquiries,
please contact Southwire’s Tools & Assembled Products at:
Southwire Tools & Assembled Products
840 Old Bremen Road
Carrollton, GA, 30117
Phone Number: 1.855.SW.Tools
1. All warranty claims must be approved by Southwire’s Tools & Assembled Products
Warranty Department prior to return of product. If Southwire determines that a product
is defective, Southwire will, at its option, repair or replace defective products or defective
product components, free of charge.
2. Upon approval, Southwire will issue a Product Return Authorization Form which will
include instructions on how and where to return the product.
The product serial number
and the original date of delivery must be set forth on the Product Return Authorization Form.
3. Southwire will cover standard freight charges (FedEx Ground rate) incurred in connection
with products that Southwire ultimately determines to be defective.
4. All defective components and defective products that Southwire replaces under
these Warranties will become Southwire’s property and will be retained by Southwire.
Repair Your Product When it is Out of Warranty
Southwire is happy to provide information about where a purchaser can send a
product for repair at consumers’ own expense, please contact
1.855.SW.tools
or
visit www.southwiretools.com/tools/home.do
for more information about
servicing for Southwire Products.
