1-855-SWTOOLS — www.southwire.com
1-855-SWTOOLS — www.southwire.com
• Alteration, opening, tampering or modification of the lighting fixture
• Improper maintenance, installation and/or operation of the lighting
fixture in other than a normal operating condition or in such a way as
to otherwise fail to comply with the instructions or manuals thereof or
otherwise constitute misus
• Preventing or refusing to allow Southwire Company, LLC to promptly
inspect the damaged or defective lighting fixture Southwire Company,
LLC does not incur liability for any of the following in any event:
• Personal injury
• Direct, indirect, special, incidental, multiple or consequential damages
To begin the claims processing procedure, please contact Customer Service
Department at 855-SWTOOLS (855-798-6657).
CLAIMS PROCEDURE
1. Contact Consumer Services to return the lighting fixture. Before calling,
please be prepared to provide the following information:
a) The part/model # of the lighting fixture
b) Date and retailer where you purchased the lighting fixture
2. Once the Consumer Services representative advises that you may
return the product, you will need to ensure the following steps are
adhered to:
a) Each claim must be filed within 15 days of the date of the occurrence.
b) A copy of the original sale receipts for the lighting fixture must
accompany the return.
c) Provide the exact date and approximate time of the claimed failure
along with a brief written description of how the damage occurred
and reasonably describe any damage.
d) Send the lighting fixture to the address below, freight prepaid.
Original purchaser assumes all shipping costs and assumes the
risk of loss or damage occurring during shipping or handling of
the lighting fixture.
RETURN PRODUCT TO:
Southwire Company, LLC,
Attention: Tool Warranty Return
840 Old Bremen Road
Carrollton, GA 30117
3. The returned lighting fixture will be tested by Southwire Company, LLC
and the results of this test, together with the technical assessment(s) will be
reviewed to determine whether the lighting fixture failed to perform properly.
You have the right to obtain copies of all reports at your expense.
THE LIMITED WARRANTY IS THE ONLY WARRANTY OF SOUTHWIRE
COMPANY, LLC THERE ARE NO OTHER WARRANTIES, EXPRESSED OR
IMPLIED, EXCEPT AS PROVIDED BY LAW, INCLUDING THE IMPLIED
WARRANTY OF QUALITY, MERCHANTABILITY OR FITNESS FOR A
PARTICULAR PURPOSE AND SUCH IMPLIED WARRANTIES, IF ANY,
ARE LIMITED IN DURATION TO THE TERM OF THE LIMITED WARRANTY.
NOTE:
Some states and provinces do not allow the exclusion or limitation of
incidental or consequential damages, so the above limitation may not
apply to you.
