SORENSEN FIVE-YEAR WARRANTY
Sorensen, a division of Elgar Electronics Corporation, warrants its products to be free from defects in
material and workmanship. This warranty is effective for five years from the date of shipment of the product
to the original purchaser. Liability of Sorensen under this warranty shall exist provided that:
•
the Buyer exposes the product to normal use and service and provides normal maintenance on the
product;
•
Sorensen is promptly notified of defects by the Buyer and that notification occurs within the warranty period;
the Buyer receives a Return Material Authorization (RMA) number from Sorensen's Repair Department
prior to the return of the product to Sorensen for repair, phone 800-458-4258;
•
the Buyer returns the defective product in the original, or equivalent, shipping container;
if, upon examination of such product by Sorensen it is disclosed that, in fact, a defect in materials and/or
workmanship does exist, that the defect in the product was not caused by improper conditions, misuse,
or negligence; and,
that Sorensen QA seal and nameplates have not been altered or removed and the equipment has not been
repaired or modified by anyone other than Sorensen authorized personnel.
This warranty is exclusive and in lieu of all other warranties, expressed or implied, including, but not limited
to, implied warranties of merchantability and fitness of the product to a particular purpose. Sorensen, its
agents, or representatives shall in no circumstance be liable for any direct, indirect, special, penal, or
consequential loss or damage of any nature resulting from the malfunction of the product. Remedies under
this warranty are expressly limited to repair or replacement of the product.
CONDITIONS OF WARRANTY
•
To return a defective product, contact an Sorensen representative or the Sorensen factory for an RMA
number. Unauthorized returns will not be accepted and will be returned at the shipper's expense.
For Sorensen products found to be defective within thirty days of receipt by the original purchaser,
Sorensen will absorb all ground freight charges for the repair. Products found defective within the warranty
period, but beyond the initial thirty-day period, should be returned prepaid to Sorensen for repair. Sorensen
will repair the unit and return it by ground freight pre-paid.
Normal warranty service is performed at Sorensen during the weekday hours of 7:30 am to 4:30 pm Pacific
time. Warranty repair work requested to be accomplished outside of normal working hours will be subject to
Sorensen non-warranty service rates.
Warranty field service is available on an emergency basis. Travel expenses (travel time, per diem expense,
and related air fare) are the responsibility of the Buyer. A Buyer purchase order is required by Sorensen
prior to scheduling.
•
A returned product found, upon inspection by Sorensen, to be in specification is subject to an inspection fee
and applicable freight charges.
Equipment purchased in the United States carries only a United States warranty for which repair must be
accomplished at the Sorensen factory.
Sorensen
Committed
to
Qua/ity ... Striving for Excellence
