Sony WI-XB400 Help Manual Download | Manualshive

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Wireless Stereo Headset

WI-XB400

No sound

Check that both the headset and the connected device (i.e., smartphone) are turned on.
Check that the headset and the transmitting Bluetooth device are connected via Bluetooth A2DP.
Turn up the volume if it is too low.
Check that the connected device is playing back.
If you are connecting a computer to the headset, make sure the audio output setting of the computer is set for a
Bluetooth device.
Pair the headset and the Bluetooth device again.

Related Topic

How to make a wireless connection to Bluetooth devices

Listening to music from a device via Bluetooth connection

5-004-986-11(1) Copyright 2019 Sony Corporation

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Summary of Contents for WI-XB400

Page 1: ...tarted What you can do with the Bluetooth function About the voice guidance Supplied accessories Checking the package contents Replacing the earbuds When you have finished using the headset Parts and controls Location and function of parts About the indicator Power Charging Charging the headset Available operating time 1 ...

Page 2: ...g with a computer Windows 7 Pairing and connecting with a computer Mac Connecting to a paired computer Windows 10 Connecting to a paired computer Windows 8 1 Connecting to a paired computer Windows 7 Connecting to a paired computer Mac Other Bluetooth devices Pairing and connecting with other Bluetooth devices Connecting to a paired Bluetooth device Multipoint connection Connecting the headset to ...

Page 3: ...sing the voice assist function Using the voice assist function Google app Using the voice assist function Siri Important information Precautions Trademarks Customer support websites Troubleshooting What can I do to solve a problem Power Charging Unable to turn on the headset Charging cannot be done Charging time is too long The headset cannot be charged even if connecting the headset to a computer...

Page 4: ...e a Bluetooth connection Distorted sound The Bluetooth wireless communication range is short or the sound skips The headset does not operate properly Cannot hear a person on a call Low voice from callers Resetting or initializing the headset Resetting the headset Initializing the headset to restore factory settings 4 ...

Page 5: ...hnology allowing you to do the following Listening to music You can receive audio signals from a smartphone or music player to enjoy music wirelessly Talking on the phone You can make and receive calls hands free while leaving your smartphone or mobile phone in your bag or pocket 5 004 986 11 1 Copyright 2019 Sony Corporation 5 ...

Page 6: ...ing a Bluetooth connection Bluetooth connected When disconnecting a Bluetooth connection Bluetooth disconnected When informing the remaining battery charge Battery about XX The XX value indicates the approximate remaining charge Use it as a rough estimate Battery fully charged When the remaining battery charge is low Low battery please recharge headset When automatically turning off due to low bat...

Page 7: ...luded If any items are missing contact your dealer Numbers in indicate the item amount Wireless Stereo Headset USB Type C cable USB A to USB C approx 20 cm 7 88 in 1 Hybrid silicone rubber earbuds S M L 2 each M sized earbuds come attached to the headset S size 2 lines M size 3 lines L size 4 lines 5 004 986 11 1 Copyright 2019 Sony Corporation 7 ...

Page 8: ...in volume between the left and right units change the earbuds to another size to comfortably and snugly fit your left and right ears Hybrid silicone rubber earbuds S size 2 lines M size 3 lines L size 4 lines 5 004 986 11 1 Copyright 2019 Sony Corporation Remove the earbuds Do not pinch the end of the earbud when removing it 1 Attach the earbuds Firmly insert the earbuds all the way Do not attach ...

Page 9: ...ou have finished using the headset The headset has a built in magnet for joining the left and right units The magnet prevents the units from getting tangled up when you leave the neckband worn after use 5 004 986 11 1 Copyright 2019 Sony Corporation 9 ...

Page 10: ...ts up in red while charging Lights up in red or blue to indicate the power or communication status of the headset 6 Microphone Picks up the sound of your voice when talking on the phone 7 Built in antenna A Bluetooth antenna is built into the headset 8 volume next button 9 play call power button Use to play music make a call or turn the headset on off 10 USB Type C port Connect the headset to an A...

Page 11: ...Related Topic About the indicator Checking the remaining battery charge 5 004 986 11 1 Copyright 2019 Sony Corporation volume previous button 12 11 ...

Page 12: ...ng is complete Abnormal temperature repeatedly flashes twice in red Abnormal charging repeatedly flashes slowly in red Bluetooth function Device registration pairing mode repeatedly flashes twice in blue Not connected repeatedly flashes in blue at about 1 second intervals Connection process completed repeatedly flashes quickly in blue for about 5 seconds Connected repeatedly flashes in blue at abo...

Page 13: ...5 004 986 11 1 Copyright 2019 Sony Corporation 13 ...

Page 14: ... AC outlet Use the supplied USB Type C cable and a commercially available USB AC adaptor The indicator red of the headset lights up Charging is completed in about 3 hours and the indicator red turns off automatically After charging is complete disconnect the USB Type C cable and close the USB Type C port cover securely to prevent water or dust from entering the headset 2 Time required for charging...

Page 15: ...ife will improve after a few recharges If you store the headset for a long time charge the battery to its full capacity once every 6 months to avoid over discharge If the headset is not used for a long time it may take longer to charge the battery If the headset detects a problem while charging due to the following causes the indicator red flashes In this case charge once again within the charging...

Page 16: ...th connection Music playback time AAC Max 15 hours Music playback time SBC Max 14 hours About 60 minutes of music playback is possible after 10 minutes charging Communication time Max 15 hours Standby time Max 200 hours Note Usage hours may be different depending on the conditions of use Related Topic Supported codecs 5 004 986 11 1 Copyright 2019 Sony Corporation 16 ...

Page 17: ...th connection it will show an icon that indicates the remaining battery charge of the headset on the screen of the iPhone or iPod touch A Remaining battery charge of the headset B 100 70 C 70 50 D 50 20 E 20 or lower requires charging The remaining battery charge of the headset is also displayed on the widget of an iPhone or iPod touch running iOS 9 or later For more details refer to the operating...

Page 18: ...e properly displayed if the headset has not been used for a long time In this case repeatedly charge and discharge the battery multiple times to properly display the remaining battery charge 5 004 986 11 1 Copyright 2019 Sony Corporation 18 ...

Page 19: ...Stereo Headset WI XB400 Turning on the headset Related Topic Turning off the headset 5 004 986 11 1 Copyright 2019 Sony Corporation Press and hold the power button for about 2 seconds until the indicator blue flashes 1 19 ...

Page 20: ...tereo Headset WI XB400 Turning off the headset Related Topic Turning on the headset 5 004 986 11 1 Copyright 2019 Sony Corporation Press and hold the power button for about 2 seconds until the indicator blue turns off 1 20 ...

Page 21: ... use the Bluetooth function both of the connecting devices must be registered in advance The operation to register a device is called device registration pairing Pair the headset and the device manually Connecting to a paired device Once a device and the headset are paired there is no need to pair them again Connect to devices already paired with the headset using the methods necessary for each de...

Page 22: ...his headset Turn on the headset when you pair the headset with a device for the first time after you bought it or after you initialized the headset the headset has no pairing information The headset enters pairing mode automatically In this case proceed to step 2 When you pair a second or subsequent device the headset has pairing information for other devices press and hold the power button for ab...

Page 23: ...ith the oldest connection date is overwritten with the information for the new device When the pairing information for the headset has been deleted from the Bluetooth device When the headset is initialized All of the pairing information is deleted In this case delete the pairing information for the headset from the device and then pair them again The headset can be paired with multiple devices but...

Page 24: ...oth devices Connecting to a paired Android smartphone Listening to music from a device via Bluetooth connection Disconnecting Bluetooth connection after use Initializing the headset to restore factory settings 5 004 986 11 1 Copyright 2019 Sony Corporation 24 ...

Page 25: ...h after you release your finger from the button You will hear the voice guidance say Power on If it has automatically connected to the last connected device you will hear the voice guidance say Bluetooth connected Check the connection status on the Android smartphone If it is not connected proceed to step 3 2 Display the devices paired with the Android smartphone 3 Select Settings Device connectio...

Page 26: ...ou cannot connect your smartphone to the headset delete the headset pairing information on your smartphone and perform the pairing again As for the operations on your smartphone refer to the operating instructions supplied with the smartphone Related Topic How to make a wireless connection to Bluetooth devices Pairing and connecting with an Android smartphone Listening to music from a device via B...

Page 27: ...is headset Turn on the headset when you pair the headset with a device for the first time after you bought it or after you initialized the headset the headset has no pairing information The headset enters pairing mode automatically In this case proceed to step 2 When you pair a second or subsequent device the headset has pairing information for other devices press and hold the power button for abo...

Page 28: ...ce with the oldest connection date is overwritten with the information for the new device When the pairing information for the headset has been deleted from the Bluetooth device When the headset is initialized All of the pairing information is deleted In this case delete the pairing information for the headset from the device and then pair them again The headset can be paired with multiple devices...

Page 29: ...Bluetooth devices Connecting to a paired iPhone Listening to music from a device via Bluetooth connection Disconnecting Bluetooth connection after use Initializing the headset to restore factory settings 5 004 986 11 1 Copyright 2019 Sony Corporation 29 ...

Page 30: ... flash after you release your finger from the button You will hear the voice guidance say Power on If it has automatically connected to the last connected device you will hear the voice guidance say Bluetooth connected Check the connection status on the iPhone If it is not connected proceed to step 3 2 Display the devices paired with the iPhone 3 Select Settings 1 Touch Bluetooth 2 Touch the switc...

Page 31: ...ower If you cannot connect your iPhone to the headset delete the headset pairing information on your iPhone and perform the pairing again As for the operations on your iPhone refer to the operating instructions supplied with the iPhone Related Topic How to make a wireless connection to Bluetooth devices Pairing and connecting with an iPhone Listening to music from a device via Bluetooth connection...

Page 32: ...th adaptor or are unsure if your computer has a built in Bluetooth adaptor refer to the operating instructions supplied with the computer Enter pairing mode on this headset Turn on the headset when you pair the headset with a device for the first time after you bought it or after you initialized the headset the headset has no pairing information The headset enters pairing mode automatically In thi...

Page 33: ...e headset and computer are paired and connected with each other You will hear the voice guidance say Bluetooth connected Click the Bluetooth tab click the Bluetooth switch to turn on the Bluetooth function then select WI XB400 3 Click Pair 4 33 ...

Page 34: ... with the information for the new device When the pairing information for the headset has been deleted from the Bluetooth device When the headset is initialized All of the pairing information is deleted In this case delete the pairing information for the headset from the device and then pair them again The headset can be paired with multiple devices but can only play music from 1 paired device at ...

Page 35: ... Bluetooth adaptor refer to the operating instructions supplied with the computer Enter pairing mode on this headset Turn on the headset when you pair the headset with a device for the first time after you bought it or after you initialized the headset the headset has no pairing information The headset enters pairing mode automatically In this case proceed to step 2 When you pair a second or subse...

Page 36: ...Select Change PC Settings of the Settings charm 2 Select PC and devices of PC Settings 3 Select Bluetooth 4 Select WI XB400 then select Pair 5 36 ...

Page 37: ...set has been deleted from the Bluetooth device When the headset is initialized All of the pairing information is deleted In this case delete the pairing information for the headset from the device and then pair them again The headset can be paired with multiple devices but can only play music from 1 paired device at a time Related Topic How to make a wireless connection to Bluetooth devices Connec...

Page 38: ...tor or are unsure if your computer has a built in Bluetooth adaptor refer to the operating instructions supplied with the computer Enter pairing mode on this headset Turn on the headset when you pair the headset with a device for the first time after you bought it or after you initialized the headset the headset has no pairing information The headset enters pairing mode automatically In this case ...

Page 39: ...paired device with the oldest connection date is overwritten with the information for the new device When the pairing information for the headset has been deleted from the Bluetooth device When the headset is initialized All of the pairing information is deleted In this case delete the pairing information for the headset from the device and then pair them again The headset can be paired with multi...

Page 40: ...oth devices Connecting to a paired computer Windows 7 Listening to music from a device via Bluetooth connection Disconnecting Bluetooth connection after use Initializing the headset to restore factory settings 5 004 986 11 1 Copyright 2019 Sony Corporation 40 ...

Page 41: ...ow how to turn on the Bluetooth adaptor or are unsure if your computer has a built in Bluetooth adaptor refer to the operating instructions supplied with the computer Set the computer speaker to the ON mode If the computer speaker is set to the OFF mode no sound is heard from the headset Computer speaker in the ON mode Enter pairing mode on this headset Turn on the headset when you pair the headse...

Page 42: ...d see Connecting to a paired computer Mac If WI XB400 does not appear on the display of the computer try again from the beginning of step 3 3 Select System Preferences Bluetooth from the task bar in the lower right part of the screen 1 Select WI XB400 from the Bluetooth screen and click Connect 2 A Passkey may be called Passcode PIN code PIN number or Password Click the speaker icon in the upper r...

Page 43: ...evices are already paired the registration information of the paired device with the oldest connection date is overwritten with the information for the new device When the pairing information for the headset has been deleted from the Bluetooth device When the headset is initialized All of the pairing information is deleted In this case delete the pairing information for the headset from the device...

Page 44: ... Wake the computer up if the computer is on standby sleep or hibernation mode 1 Turn on the headset Press and hold the power button for about 2 seconds Check that the indicator blue continues to flash after you release your finger from the button You will hear the voice guidance say Power on If it has automatically connected to the last connected device you will hear the voice guidance say Bluetoo...

Page 45: ... not displayed on the Sound screen right click on the Sound screen then select Show Disconnected Devices 2 Select Connect from the displayed menu The connection is established You will hear the voice guidance say Bluetooth connected 3 45 ...

Page 46: ... device by simply turning on the headset In that case deactivate the Bluetooth function on the last connected device or turn off the power If you cannot connect your computer to the headset delete the headset pairing information on your computer and perform the pairing again For information on how to establish it on your computer refer to the operating instructions supplied with the computer Relat...

Page 47: ...r is on standby sleep or hibernation mode 1 Turn on the headset Press and hold the power button for about 2 seconds Check that the indicator blue continues to flash after you release your finger from the button You will hear the voice guidance say Power on If it has automatically connected to the last connected device you will hear the voice guidance say Bluetooth connected Check the connection st...

Page 48: ...Right click WI XB400 If WI XB400 is not displayed on the Sound screen right click on the Sound screen then select Show Disconnected Devices 4 Select Connect from the displayed menu 5 48 ...

Page 49: ...ay connect automatically to the device by simply turning on the headset In that case deactivate the Bluetooth function on the last connected device or turn off the power If you cannot connect your computer to the headset delete the headset pairing information on your computer and perform the pairing again For information on how to establish it on your computer refer to the operating instructions s...

Page 50: ...Listening to music from a device via Bluetooth connection Disconnecting Bluetooth connection after use 5 004 986 11 1 Copyright 2019 Sony Corporation 50 ...

Page 51: ...ke the computer up if the computer is on standby sleep or hibernation mode 1 Turn on the headset Press and hold the power button for about 2 seconds Check that the indicator blue continues to flash after you release your finger from the button You will hear the voice guidance say Power on If it has automatically connected to the last connected device you will hear the voice guidance say Bluetooth ...

Page 52: ... In that case deactivate the Bluetooth function on the last connected device or turn off the power If you cannot connect your computer to the headset delete the headset pairing information on your computer and perform the pairing again For information on how to establish it on your computer refer to the operating instructions supplied with the computer Related Topic How to make a wireless connecti...

Page 53: ...speaker to the ON mode If the computer speaker is set to the OFF mode no sound is heard from the headset Computer speaker in the ON mode Wake the computer up if the computer is on standby sleep or hibernation mode 1 Turn on the headset Press and hold the power button for about 2 seconds Check that the indicator blue continues to flash after you release your finger from the button You will hear the...

Page 54: ...tails refer to the operating instructions supplied with the computer Select System Preferences Bluetooth from the task bar in the lower right part of the screen 1 Click WI XB400 on the Bluetooth screen while pressing the computer Control button and select Connect from the pop up menu You will hear the voice guidance say Bluetooth connected 2 Click the speaker icon in the upper right part of the sc...

Page 55: ... to the headset delete the headset pairing information on your computer and perform the pairing again For information on how to establish it on your computer refer to the operating instructions supplied with the computer Related Topic How to make a wireless connection to Bluetooth devices Pairing and connecting with a computer Mac Listening to music from a device via Bluetooth connection Disconnec...

Page 56: ...set has no pairing information The headset enters pairing mode automatically In this case proceed to step 2 When you pair a second or subsequent device the headset has pairing information for other devices press and hold the power button for about 7 seconds Check that the indicator blue repeatedly flashes twice in a row You will hear the voice guidance say Bluetooth pairing 1 Perform the pairing p...

Page 57: ...d device with the oldest connection date is overwritten with the information for the new device When the pairing information for the headset has been deleted from the Bluetooth device When the headset is initialized All of the pairing information is deleted In this case delete the pairing information for the headset from the device and then pair them again The headset can be paired with multiple d...

Page 58: ...iring again As for the operations on your Bluetooth device refer to the operating instructions supplied with the Bluetooth device Turn on the headset Press and hold the power button for about 2 seconds Check that the indicator blue continues to flash after you release your finger from the button You will hear the voice guidance say Power on If it has automatically connected to the last connected d...

Page 59: ... connection to Bluetooth devices Pairing and connecting with other Bluetooth devices Listening to music from a device via Bluetooth connection Disconnecting Bluetooth connection after use 5 004 986 11 1 Copyright 2019 Sony Corporation 59 ...

Page 60: ...ooth function Note If the smartphone or mobile phone was connected with the headset last time an HFP or HSP connection is automatically established when the headset is turned on and in some cases an A2DP connection is simultaneously established In that case connect from step 2 after disconnecting via smartphone mobile phone operations 5 004 986 11 1 Copyright 2019 Sony Corporation Pair the headset...

Page 61: ...of the smartphones to establish a Bluetooth connection with the headset 2 On the smartphone connected to the headset uncheck either Call audio HFP or Media audio A2DP Operation example For connecting only through media audio A2DP Touch Settings Device connection Bluetooth the setting icon next to WI XB400 On the Paired devices screen uncheck Call audio 3 Use the smartphone to terminate the Bluetoo...

Page 62: ...e Android smartphone Note When using multipoint connection the remaining battery charge of the headset will not be correctly displayed on the screen of the device that is connected with Media audio A2DP Related Topic Checking the remaining battery charge 5 004 986 11 1 Copyright 2019 Sony Corporation 62 ...

Page 63: ...u cannot set the iPhone to connect one function only Hint The operation above is an example For more details refer to the operating instructions supplied with the Android smartphone Note Pair the headset with both Android smartphone and iPhone respectively 1 Use the smartphone to establish a Bluetooth connection with the headset 2 On the smartphone connected to the headset uncheck either Call audi...

Page 64: ...emaining battery charge of the headset will not be correctly displayed on the screen of the device that is connected with Media audio A2DP Related Topic Checking the remaining battery charge 5 004 986 11 1 Copyright 2019 Sony Corporation 64 ...

Page 65: ...y terminate automatically depending on the Bluetooth device Related Topic Turning off the headset 5 004 986 11 1 Copyright 2019 Sony Corporation Disconnect the Bluetooth device by operating the device When disconnected you will hear the voice guidance say Bluetooth disconnected 1 Turn off the headset You will hear the voice guidance say Power off 2 65 ...

Page 66: ...from a device such as a mobile phone or portable TV that supports SCMS T content protection Depending on the Bluetooth device it may be necessary to adjust the volume or set the audio output setting on the device The headset volume during a call and during music playback can be independently adjusted Changing the call volume does not change the volume of music playback and vice versa Note Connect ...

Page 67: ...he Bluetooth device may react incorrectly to the operation on the headset Related Topic How to make a wireless connection to Bluetooth devices Controlling the audio device Bluetooth connection 5 004 986 11 1 Copyright 2019 Sony Corporation 67 ...

Page 68: ... volume previous volume next Adjust the volume Press and hold until you hear a beep to skip to the beginning of the previous track or the current track during playback beginning of the next track After releasing the button press it repeatedly within 1 second to hear a beep and skip to the beginning of the previous next track Note If the communication condition is poor the Bluetooth device may reac...

Page 69: ...y terminate automatically depending on the Bluetooth device Related Topic Turning off the headset 5 004 986 11 1 Copyright 2019 Sony Corporation Disconnect the Bluetooth device by operating the device When disconnected you will hear the voice guidance say Bluetooth disconnected 1 Turn off the headset You will hear the voice guidance say Power off 2 69 ...

Page 70: ... playback via an A2DP connection SBC and AAC SBC This is an abbreviation for Subband Codec SBC is the standard audio coding technology used in Bluetooth devices All Bluetooth devices support SBC AAC This is an abbreviation for Advanced Audio Coding AAC is mainly used in Apple products such as iPhone that can provide a higher sound quality than that of SBC 5 004 986 11 1 Copyright 2019 Sony Corpora...

Page 71: ...ollowing ring tones depending on your smartphone or mobile phone Ring tone set on the headset Ring tone set on the smartphone or mobile phone Ring tone set on the smartphone or mobile phone only for a Bluetooth connection Connect the headset to a smartphone or mobile phone via Bluetooth connection beforehand 1 When you hear the ring tone press the call button on the headset and receive the call Wh...

Page 72: ...e or mobile phone at least 50 cm 19 69 in away from the headset Noise may result if the smartphone or mobile phone is too close to the headset Your voice will be heard from the headset through the headset s microphone Sidetone function In this case ambient sounds or the sounds of the headset operation may be heard through the headset but this is not a malfunction If the headset s microphone rubs a...

Page 73: ...sic playback can be independently adjusted Changing the call volume does not change the volume of music playback and vice versa Connect the headset to a smartphone or mobile phone via Bluetooth connection 1 Operate your smartphone or mobile phone to make a call When you make a call the dial tone is heard from the headset If you make a call while you are listening to music playback pauses If no dia...

Page 74: ...the headset operation may be heard through the headset but this is not a malfunction If the headset s microphone rubs against your clothing etc noise may interfere with your voice on the call When talking on the phone change the direction of the control component so that the microphone s audio capture hole does not touch your clothing etc Related Topic How to make a wireless connection to Bluetoot...

Page 75: ...or Siri on the iPhone Outgoing call Press the call button once to cancel an outgoing call Press and hold the call button for about 2 seconds to change the call device between the headset and the smartphone or mobile phone Incoming call Press the call button once to answer a call Press and hold the call button for about 2 seconds to reject a call During call Press the call button once to finish a c...

Page 76: ...Receiving a call Making a call 5 004 986 11 1 Copyright 2019 Sony Corporation 76 ...

Page 77: ...y terminate automatically depending on the Bluetooth device Related Topic Turning off the headset 5 004 986 11 1 Copyright 2019 Sony Corporation Disconnect the Bluetooth device by operating the device When disconnected you will hear the voice guidance say Bluetooth disconnected 1 Turn off the headset You will hear the voice guidance say Power off 2 77 ...

Page 78: ...red For details on the Google app refer to the operating instructions or the support website of the Android smartphone or the Google Play store website The Google app may not be activated from the headset depending on specifications of the Android smartphone 1 Connect the headset to the Android smartphone via Bluetooth connection 2 When the Android smartphone is on standby or playing music press t...

Page 79: ...adset s microphone rubs against your clothing etc noise may interfere with your voice input When inputting a voice command change the direction of the control component so that the microphone s audio capture hole does not touch your clothing etc The Google app may not be activated depending on specifications of the smartphone or application version The Google app does not work when connected to a ...

Page 80: ...r to the operating instructions or support website of the iPhone 1 Connect the headset to the iPhone via Bluetooth connection 2 When the iPhone is using the Bluetooth connection and on standby or playing music press the play call button on the headset twice in 0 5 seconds Siri is activated 3 Make a request to Siri through the headset s microphone A Microphone For details on the apps which work wit...

Page 81: ...t s microphone rubs against your clothing etc noise may interfere with your voice input When inputting a voice command change the direction of the control component so that the microphone s audio capture hole does not touch your clothing etc Siri may not be activated depending on specifications of the smartphone or application version Siri does not work when connected to a device not compatible wi...

Page 82: ...communications Connection with all Bluetooth devices cannot be guaranteed Bluetooth devices connected with the unit must comply with the Bluetooth standard prescribed by Bluetooth SIG Inc and must be certified as compliant Even when a connected device complies with the Bluetooth standard there may be cases where the characteristics or specifications of the Bluetooth device make it unable to connec...

Page 83: ...ter When using the unit in the rain or snow or in humid locations When using the unit while you are sweaty If you touch the unit with wet hands or put the unit in the pocket of a damp article of clothing the unit may get wet Cleaning the unit When the outside of the unit is dirty clean it by wiping with a soft dry cloth If the unit is particularly dirty soak a cloth in a dilute solution of neutral...

Page 84: ... the U S and other countries IOS is a trademark or registered trademark of Cisco in the U S and other countries and is used under license Google Android and Google Play are trademarks of Google LLC The Bluetooth word mark and logos are registered trademarks owned by the Bluetooth SIG Inc and any use of such marks by Sony Corporation is under license USB Type C and USB C are trademarks of USB Imple...

Page 85: ... S A Canada and Latin America https www sony com am support For customers in European countries https www sony eu support For customers in China https service sony com cn For customers in other countries regions https www sony asia com support 5 004 986 11 1 Copyright 2019 Sony Corporation 85 ...

Page 86: ...me issues by charging the headset battery Reset the headset Initialize the headset This operation resets volume settings etc to the factory settings and deletes all pairing information Look up information on the issue on the customer support website If the operations above do not work consult your nearest Sony dealer Related Topic Charging the headset Customer support websites Resetting the headse...

Page 87: ...t Make sure the battery is fully charged The headset cannot be turned on while charging the battery Remove the USB Type C cable and turn on the headset Related Topic Charging the headset Checking the remaining battery charge 5 004 986 11 1 Copyright 2019 Sony Corporation 87 ...

Page 88: ... the headset and the USB AC adaptor or computer Make sure that the USB AC adaptor is firmly connected to the AC outlet Check that the computer is turned on Wake the computer up if the computer is on standby sleep or hibernation mode When using Windows 8 1 update using Windows Update Related Topic Charging the headset 5 004 986 11 1 Copyright 2019 Sony Corporation 88 ...

Page 89: ...Charging time is too long Check that the headset and the computer are directly connected not via a USB hub Check that you are using the supplied USB Type C cable Related Topic Charging the headset 5 004 986 11 1 Copyright 2019 Sony Corporation 89 ...

Page 90: ...ed to the USB port of the computer Check that the headset and the computer are directly connected not via a USB hub There may be a problem with the USB port of the connected computer Try connecting to another USB port on the computer if one is available Try the USB connection procedure again in cases other than those stated above 5 004 986 11 1 Copyright 2019 Sony Corporation 90 ...

Page 91: ...touch which support HFP Hands free Profile and Android smartphone OS 8 1 or later can display the remaining battery charge Check that the smartphone is connected with HFP If the smartphone is not connected with HFP the remaining battery charge will not be correctly displayed Related Topic Checking the remaining battery charge 5 004 986 11 1 Copyright 2019 Sony Corporation 91 ...

Page 92: ...n up the volume if it is too low Check that the connected device is playing back If you are connecting a computer to the headset make sure the audio output setting of the computer is set for a Bluetooth device Pair the headset and the Bluetooth device again Related Topic How to make a wireless connection to Bluetooth devices Listening to music from a device via Bluetooth connection 5 004 986 11 1 ...

Page 93: ...Wireless Stereo Headset WI XB400 Low sound level Turn up the volume of the headset and the connected device Connect the Bluetooth device to the headset once again 5 004 986 11 1 Copyright 2019 Sony Corporation 93 ...

Page 94: ...cts to the previously connected Bluetooth device the headset may only establish the HFP HSP Bluetooth connection when it is turned on Use the connected device to connect via an A2DP Bluetooth connection When listening to music from a computer on the headset the sound quality may be poor e g difficult to hear the singer s voice etc for the first few seconds after a connection is established This is...

Page 95: ...tion may be improved by changing the wireless playback quality settings or fixing the wireless playback mode to SBC on the transmitting device For details refer to the operating instructions supplied with the transmitting device Because Bluetooth devices and wireless LAN IEEE802 11b g n use the same frequency band 2 4 GHz microwave interference may occur and result in noise audio dropouts or commu...

Page 96: ... button of the headset for 7 seconds or more to enter pairing mode When pairing a device once again after initializing or repairing the headset you may be unable to pair the device if it retains pairing information for the headset iPhone or other device In this case delete the pairing information for the headset from the device and pair them again Related Topic About the indicator How to make a wi...

Page 97: ...at case operate the last connected Bluetooth device and disconnect the Bluetooth connection Check if the Bluetooth device is in sleep mode If the device is in sleep mode cancel the sleep mode Check if the Bluetooth connection has been terminated If terminated make the Bluetooth connection again If the pairing information for the headset has been deleted on the Bluetooth device pair the headset wit...

Page 98: ...Help Guide Wireless Stereo Headset WI XB400 Distorted sound Keep the headset away from a microwave oven wireless LAN device etc 5 004 986 11 1 Copyright 2019 Sony Corporation 98 ...

Page 99: ... generated etc The situation may be improved by changing the wireless playback quality settings or fixing the wireless playback mode to SBC on the transmitting device For details refer to the operating instructions supplied with the transmitting device Because Bluetooth devices and wireless LAN IEEE802 11b g n use the same frequency band 2 4 GHz microwave interference may occur and result in noise...

Page 100: ... headset This operation does not delete pairing information If the headset does not operate properly even if you reset the headset initialize the headset Related Topic Resetting the headset Initializing the headset to restore factory settings 5 004 986 11 1 Copyright 2019 Sony Corporation 100 ...

Page 101: ...audio settings of the Bluetooth device to make sure the sound is output from the headset during a call Use the Bluetooth device to re establish the connection Select HFP or HSP for the profile If you are listening to music with the headset stop playback and press the call button to respond to an incoming call Related Topic How to make a wireless connection to Bluetooth devices Receiving a call Mak...

Page 102: ...Help Guide Wireless Stereo Headset WI XB400 Low voice from callers Turn up the volume of the headset and the connected device 5 004 986 11 1 Copyright 2019 Sony Corporation 102 ...

Page 103: ...le charging The headset will be reset The device registration pairing information is not deleted To charge the headset after resetting disconnect and reconnect the USB Type C cable If the headset does not operate correctly even after resetting initialize the headset to restore factory settings Related Topic Initializing the headset to restore factory settings 5 004 986 11 1 Copyright 2019 Sony Cor...

Page 104: ...er button and the button simultaneously for 7 seconds or more The indicator blue flashes 4 times and the headset is initialized This operation resets volume settings etc to the factory settings and deletes all pairing information In this case delete the pairing information for the headset from the device and then pair them again If the headset does not operate correctly even after initializing con...

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