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Voyager 4245 Office

for computer and desk phone

User Guide

PLANT POLYCOM.

NOW TOGETHER AS

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Summary of Contents for Voyager 4245 Office

Page 1: ...Voyager 4245 Office for computer and desk phone User Guide PLANTRONICS POLYCOM NOW TOGETHER AS ...

Page 2: ... Your Headset 9 Charge your headset and spare battery 13 Talk time 13 Headset battery status 13 Load software 14 The Basics 15 Power on or off 15 Adjust volume 15 Make answer end calls 15 More Features 17 Voice assistant smartphone feature 17 Enable and use Amazon Alexa smartphone feature 17 Enable Tile 17 Change your default line 17 Online indicator 17 Troubleshooting 18 Headset 18 Desk phone 19 ...

Page 3: ...t only active when your headset is out of base range and paired to mobile Bluetooth pairing Alexa Smartphone feature Voice assistant requires app Mute unmute Be safe Please read the safety guide for important safety charging battery and regulatory information before using your new headset Overview Headset overview 3 ...

Page 4: ... listening volume 5 USB port 11 Desk phone speaking volume 6 Power jack 12 Desk phone configuration switch 1 Electronic hookswitch cable EHS cable Electronically and automatically answers ends a desk phone call Enables remote call control with your headset 2 HL10 lifter Automatically lifts handset and returns it to the cradle Enables remote call control with your headset Base overview Accessories ...

Page 5: ...th EHS cable A Choose a desk phone setup A B C or D and connect cables A Desk phone with dedicated headset port USE Connect one end of the telephone interface cable to the back of the base Connect the other end of the telephone interface cable into the dedicated headset port on the desk phone IMPORTANT Cisco phones use configuration D on the bottom of the base Most other phones use default configu...

Page 6: ...ing end of the telephone interface cable into the open handset port on the desk phone IMPORTANT Cisco phones use configuration D on the bottom of the base Most other phones use default configuration A NOTE Use this setup if you are not using the HL10 lifter or EHS cable and your desk phone does not have a dedicated headset port In this configuration manually remove the handset on your desk phone a...

Page 7: ...iguration A The minimum recommended separation between your desk phone and the base is 6 inches The minimum recommended separation between the base and computer is 12 inches Incorrect position can cause noise and interference problems NOTE Headset cradle may vary but function is the same Position Your Base 7 ...

Page 8: ...r mode first power off your headset by pressing the Call button until you hear power off 2 Press the Call button until you hear pairing and the headset LEDs flash red and blue 3 Activate Bluetooth on your phone and set it to search for new devices iPhone Settings Bluetooth On Android Settings Bluetooth On Scan for devices NOTE Menus may vary by device 4 Select Poly V4240 Series If necessary enter ...

Page 9: ...he Fit Kit to Assemble Your Headset Choose a headset wearing style and use the fit kit to assemble it over the ear over the head or behind the head Right Over the Ear Assembly 1 Choose the size of earloop that fits most comfortably Align the earloop as shown and insert it onto the headset Rotate the earloop up 90 90º NOTE Ensure the earloop is flat against the headset before rotating 2 Choose the ...

Page 10: ...r headset see Position Your Headset Position your headset When you wear the headset the microphone should rest as close to your cheek as possible without touching The microphone can be adjusted inward by the pivoting earpiece to optimize the position of the headset 1 Slide the headset over and behind your ear and fit the eartip into your ear 2 Holding the base of the headset push it in and back to...

Page 11: ...r mouth Behind the Head Assembly 1 Align the headband as shown Ensure the headband sits flat against the headset then rotate it up 90 If you want to wear it on the left switch the stem to the left side of the headband 2 Choose the size and style of the eartip that fits most comfortably Align the eartip with the notch facing the microphone as shown Press on to attach 11 ...

Page 12: ... microphone 3 To position your headset correctly first slide the stem of the headband so the headset fits comfortably 4 With a finger on the headset indicator light push in until the microphone rests as close to your cheek as possible without touching 12 ...

Page 13: ...all You can replace your headset battery even during active calls 1 While on a call remove your headset battery Your headset mutes 2 Replace with a charged spare battery 3 You hear base connected and mute off when the battery is replaced and you are reconnected to your call With a full charge the headset provides up to 5 hours of continual talk time Changing batteries provides unlimited talk time ...

Page 14: ... plantronics com software Download Plantronics Hub for iOS Android by visiting plantronics com software the App Store or Google Play Plantronics Hub iOS and Android Windows and Mac Call control for softphones available for some softphones X Change headset language X X Update firmware X X Turn features on off X X View user guide X X Battery meter X X Find MyHeadset X Use Amazon Alexa requires app X...

Page 15: ... switch to a different phone line audio channel Make a call computer or desk phone 1 Tap an Audio button on your base display You hear a dial tone Desk phone only Press the phone s Headset button or manually remove the handset if you don t have an HL10 lifter or EHS cable TIP If you do not hear a dial tone turn over the base and adjust the switch A G A works for the majority of desk phones D works...

Page 16: ...n flashes red when a call is on hold NOTE 2 desk phone calls can be put on hold only from your desk phone Switch between calls flash To switch between calls Press the headset Call button for 2 seconds Computer or desk phone Tap the corresponding Audio button on the base The button flashes red when a call is on hold NOTE Switching 2 desk phone calls can only be done from your desk phone 16 ...

Page 17: ...lexa app and follow the instructions to set up your headset 2 Use Alexa A To use Alexa tap the Mute button when not on a call and ask a question You hear a tone when Alexa is activated With the Tile app enabled on your mobile device you can ring your lost headset or locate it on a map and ask the Tile community for help 1 Pair the headset to your mobile device 2 Update your Plantronics Hub mobile ...

Page 18: ... desk phone listening volume on the base See Adjust volume I hear static Make sure there is at least 12 inches between your base and your computer and 6 inches between your base and your telephone If adjusting the distance doesn t help your headset is going out of range move closer to the base See Position Your Base The sound is distorted Lower the desk phone speaking volume and or desk phone list...

Page 19: ...ndows and Mac software is installed To download visit plantronics com software Ensure that you are using a compatible softphone application For a list of compatible softphones visit plantronics com software If the Plantronics software is not installed and you do not have a compatible softphone you must first press the base s Audio button and then use the softphone interface to place answer end cal...

Page 20: ...ck and change the default setting from your headset to your PC speakers Click OK to confirm your change For Mac OS X Choose Apple menu System Preferences and click Sound Click Output and then select Internal Speakers or your speaker choice No audio connection to PC Unplug USB and power cables from base Reconnect power cable first Wait for power LED to illuminate then reconnect USB cable Quit and t...

Page 21: ...fddorp Netherlands 2020 Plantronics Inc All rights reserved Poly the propeller design and the Poly logo are trademarks of Plantronics Inc Bluetooth is a registered trademark of Bluetooth SIG Inc and any use by Plantronics Inc is under license All other trademarks are the property of their respective owners Manufactured by Plantronics Inc 217064 06 03 20 21 ...

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