Sony WH-1000XM5 Quick Start Manual Download Page 126 | Manualshive

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Wireless Noise Canceling Stereo Headset

WH-1000XM5

Charging cannot be done.

Common

Try charging with the supplied USB Type-C cable.
It is recommended to charge in a place with an ambient temperature between 15 °C and 35 °C (59 °F - 95 °F).
Efficient charging may not be possible beyond this range.
Reset the headset.
Initialize the headset, and pair the headset and the device again.

When charging with a USB AC adaptor

Make sure that the USB AC adaptor is firmly connected to the AC outlet.
When using a commercially available USB AC adaptor, use one capable of supplying an output current of 1.5 A or
more.

When charging with a computer

Check that the supplied USB Type-C cable is properly connected to the USB port of the computer.
Check that the computer is turned on. Wake the computer up if the computer is in standby (sleep) or hibernation
mode.
Check that the headset and the computer are directly connected, and not via a USB hub.
There may be a problem with the USB port of the connected computer. Try connecting to another USB port on the
computer if one is available.
Update the OS of the computer.
Restart the computer and try the USB connection procedure again in cases other than those stated above.

Related Topic

Charging the headset

Resetting the headset

Initializing the headset to restore factory settings

5-035-396-11(1) Copyright 2022 Sony Corporation

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Summary of Contents for WH-1000XM5

Page 1: ...uide Download the app and set up the headset To use all functions and improved performances update the software of the headset and Sony Headphones Connect app to the latest version For details refer to the following https www sony net elesupport Let s start to use Turning on the headset 1 ...

Page 2: ...ing the headset You can use the touch sensor control panel to perform the following operations Tap twice quickly Play Pause Swipe forward and release Skip to the beginning of the next track Swipe backward and release Skip to the beginning of the previous track or the current track during playback Swipe up and release Increase the volume Swipe down and release Decrease the volume For more details o...

Page 3: ...one Connecting to a paired iPhone Computers Pairing and connecting with a computer Windows 10 Pairing and connecting with a computer Windows 8 1 Pairing and connecting with a computer Mac Connecting to a paired computer Windows 10 Connecting to a paired computer Windows 8 1 Connecting to a paired computer Mac Other Bluetooth devices Pairing and connecting with a Bluetooth device Connecting to a pa...

Page 4: ...t sound Listening to ambient sound during music playback Ambient Sound Mode Listening to ambient sound quickly Quick Attention Mode Speaking with someone while wearing the headset Speak to Chat Sound quality mode About the sound quality mode Supported codecs About the DSEE Extreme function Making phone calls Receiving a call Making a call Functions for a phone call Making a video call on your comp...

Page 5: ...nction due to getting wet Licenses Trademarks Customer support websites Troubleshooting What can I do to solve a problem Power Charging Unable to turn on the headset The headset is turned off automatically Charging cannot be done Charging time is too long The available operating time is short the duration of the battery is short Sound No sound Low sound level Low sound quality or noise or unusual ...

Page 6: ...on during a call low voice from callers your voice does not reach the person during a call your voice is low on the caller s side The headset reacts incorrectly Resetting or initializing the headset Resetting the headset Initializing the headset to restore factory settings Specifications Specifications 6 ...

Page 7: ...etooth wireless technology allowing you to do the following Listening to music You can enjoy music wirelessly from a smartphone or music player etc Talking on the phone You can make and receive calls hands free while leaving your smartphone or mobile phone in your bag or pocket 5 035 396 11 1 Copyright 2022 Sony Corporation 7 ...

Page 8: ...r control panel The Google Assistant is not connected When Amazon Alexa is not available on the smartphone connected to the headset even if you operate the touch sensor control panel Either your mobile device isn t connected or you need to open the Alexa App and try again When Quick Access is not available because Service Link is turned off Launch Headphones Connect to activate Service Link When Q...

Page 9: ...hat all of the items in the list are included If any items are missing contact your dealer Numbers in indicate the item amount Wireless Noise Canceling Stereo Headset USB Type C cable USB A to USB C approx 20 cm 7 88 in 1 Headphone cable approx 1 2 m 47 25 in 1 Carrying case 1 5 035 396 11 1 Copyright 2022 Sony Corporation 9 ...

Page 10: ...Setting the headset in the carrying case When you have finished using the headset put it in the supplied carrying case To store the cables Put the cables in the holder separated by the divider in the carrying case 5 035 396 11 1 Copyright 2022 Sony Corporation 10 ...

Page 11: ... to adjust the length of the headband 2 Built in antenna A Bluetooth antenna is built into the headset 3 Tactile dot There is a tactile dot on the left unit 4 Left unit 5 Headband 6 right mark 7 Noise canceling function microphones internal left right Pick up the sound of the noise when the noise canceling function is in use 8 11 ...

Page 12: ...when the Speak to Chat mode is in use 11 NC AMB noise canceling Ambient Sound Mode button 12 Indicator orange blue Lights up in orange or blue to indicate the battery or communications status of the headset 13 power button 14 Headphone cable input jack Connect a music player etc using the supplied headphone cable Make sure that you insert the cable until it clicks If the plug is not connected corr...

Page 13: ...epeatedly flashes slowly in orange for about 15 seconds For details see Checking the remaining battery charge When the remaining battery charge becomes low repeatedly flashes slowly in orange for about 15 seconds Bluetooth function Device registration pairing mode repeatedly flashes twice in blue Not connected repeatedly flashes in blue at about 1 second intervals Connection process completed repe...

Page 14: ...ialization completed flashes 4 times in blue For details see Initializing the headset to restore factory settings USB Type C port charging indicator orange Charging While charging lights up in orange The indicator turns off after charging is complete Abnormal temperature repeatedly flashes twice in orange Abnormal charging repeatedly flashes slowly in orange Related Topic Checking the remaining ba...

Page 15: ...15 minutes of not being worn In order to prevent the headset from reacting incorrectly music playback making and receiving calls and other operations cannot be performed when the headset is removed even if you tap the touch sensor control panel The noise canceling function cannot be used even if you press the NC AMB button When you are talking on the headset while wearing the headset on your ears ...

Page 16: ...ontrol panel may not be available for operation Wear the headset so that your ears are inside the earpads When the supplied headphone cable is connected to the headset wearing detection does not work The wearing detection automatic music playback pause and resume function is only available when connected via Bluetooth connection The connected device or playback application you are using may not su...

Page 17: ...Related Topic What you can do with the Sony Headphones Connect app 5 035 396 11 1 Copyright 2022 Sony Corporation 17 ...

Page 18: ...harging time will be shorter with a USB AC adaptor compatible with USB PD It is recommended to use a USB AC adaptor compatible with 5 V 2 A or 9 V 3 A output Personal computer Personal computer with a standard USB port We do not guarantee operation on all computers Operations using a custom built or homebuilt computer are not guaranteed Connect the headset to an AC outlet Use the supplied USB Type...

Page 19: ...set detects a problem while charging due to the following causes the charging indicator orange flashes In this case charge once again within the charging temperature range If the problem persists consult your nearest Sony dealer Ambient temperature exceeds the charging temperature range of 5 C 35 C 41 F 95 F There is a problem with the rechargeable battery If the headset is not used for a long tim...

Page 20: ...on Ambient Sound Mode Available operating time LDAC Noise canceling function ON Max 26 hours LDAC Ambient Sound Mode ON Max 26 hours LDAC OFF Max 36 hours AAC Noise canceling function ON Max 30 hours AAC Ambient Sound Mode ON Max 30 hours AAC OFF Max 40 hours SBC Noise canceling function ON Max 28 hours SBC Ambient Sound Mode ON Max 28 hours SBC OFF Max 38 hours Time when used in a place with an a...

Page 21: ...headset functions and usage conditions If you set the following functions the available operating time of the battery becomes shorter than the ones described above DSEE Extreme Speak to Chat Equalizer Function to launch the voice assistant by your voice Service Link Related Topic Supported codecs About the DSEE Extreme function What you can do with the Sony Headphones Connect app 5 035 396 11 1 Co...

Page 22: ...When the headset is connected to an iPhone or iPod touch over an HFP Hands free Profile Bluetooth connection it will show an icon that indicates the remaining battery charge of the headset on the screen of the iPhone or iPod touch The display position is an example A Remaining battery charge of the headset The approximate remaining charge is shown at 10 different levels B through E are display exa...

Page 23: ...ly displayed If you connect the headset to an iPhone iPod touch or Android smartphone with Media audio A2DP only in a multipoint connection the remaining battery charge will not be displayed correctly The remaining battery charge may not be properly displayed immediately after a software update or if the headset has not been used for a long time In this case repeatedly charge and discharge the bat...

Page 24: ...celing Stereo Headset WH 1000XM5 Turning on the headset Related Topic Turning off the headset 5 035 396 11 1 Copyright 2022 Sony Corporation Press and hold the power button for about 2 seconds until the indicator blue flashes 1 24 ...

Page 25: ...utes of not being worn This setting can be changed using the Sony Headphones Connect app When storing the headset in a bag etc turn off the headset Wearing detection may react incorrectly Related Topic Turning on the headset What you can do with the Sony Headphones Connect app 5 035 396 11 1 Copyright 2022 Sony Corporation Press and hold the power button for about 2 seconds until the indicator blu...

Page 26: ...necessary to pair it again Connect to devices already paired with the headset using the methods necessary for each device Related Topic Pairing and connecting with an Android smartphone Pairing and connecting with an iPhone Pairing and connecting with a computer Windows 10 Pairing and connecting with a computer Windows 8 1 Pairing and connecting with a computer Mac Pairing and connecting with a Bl...

Page 27: ...elp mdr hpc h_zz Note The connection with some smartphones and iPhone devices may become unstable when connecting using the Sony Headphones Connect app In that case follow the procedures in Connecting to a paired Android smartphone or Connecting to a paired iPhone to connect to the headset Related Topic Connecting to a paired Android smartphone Connecting to a paired iPhone What you can do with th...

Page 28: ...eadset when you pair the headset with a device for the first time after you bought it or after you initialized the headset the headset has no pairing information The headset enters pairing mode automatically In this case proceed to step When you pair a second or subsequent device the headset already has pairing information for other devices press and hold the power button for about 5 seconds to en...

Page 29: ... device When the pairing information for the headset has been deleted from the Bluetooth device When the headset is initialized All of the pairing information is deleted In this case delete the pairing information for the headset from the connected device and then pair them again The headset can be paired with multiple devices but can only play music from 1 paired device at a time Related Topic Ho...

Page 30: ...Disconnecting Bluetooth connection after use Initializing the headset to restore factory settings 5 035 396 11 1 Copyright 2022 Sony Corporation 30 ...

Page 31: ...turned on The indicator blue continues to flash even after you release your finger from the button If the headset has automatically connected to the last connected device you will hear a notification sound announcing that the connection is established Check the connection status on the Android smartphone If it is not connected proceed to step 2 Display the devices paired with the Android smartphon...

Page 32: ... deactivate the Bluetooth function on the last connected device or turn off the power If you cannot connect your smartphone to the headset delete the headset pairing information on your smartphone and perform the pairing again As for the operations on your smartphone refer to the operating instructions supplied with the smartphone Related Topic How to make a wireless connection to Bluetooth device...

Page 33: ...eadset when you pair the headset with a device for the first time after you bought it or after you initialized the headset the headset has no pairing information The headset enters pairing mode automatically In this case proceed to step When you pair a second or subsequent device the headset already has pairing information for other devices press and hold the power button for about 5 seconds to en...

Page 34: ... the headset has been deleted from the Bluetooth device When the headset is initialized All of the pairing information is deleted In this case delete the pairing information for the headset from the connected device and then pair them again The headset can be paired with multiple devices but can only play music from 1 paired device at a time Related Topic How to make a wireless connection to Bluet...

Page 35: ...5 035 396 11 1 Copyright 2022 Sony Corporation 35 ...

Page 36: ...t is turned on The indicator blue continues to flash even after you release your finger from the button If the headset has automatically connected to the last connected device you will hear a notification sound announcing that the connection is established Check the connection status on the iPhone If it is not connected proceed to step 2 Display the devices paired with the iPhone 3 Select Settings...

Page 37: ... the case deactivate the Bluetooth function on the last connected device or turn off the power If you cannot connect your iPhone to the headset delete the headset pairing information on your iPhone and perform the pairing again As for the operations on your iPhone refer to the operating instructions supplied with the iPhone Related Topic How to make a wireless connection to Bluetooth devices Pairi...

Page 38: ...now how to turn on the Bluetooth adaptor or are unsure if your computer has a built in Bluetooth adaptor refer to the operating instructions supplied with the computer If your OS version is Windows 10 version 1803 or later the Swift Pair function will make pairing easier To use the Swift Pair function click the Start button Settings Devices Bluetooth other devices and check Show notifications to c...

Page 39: ...ift Pair function To connect without using the Swift Pair function 3 Select Connect from the pop up menu displayed on your computer screen 1 Click the Start button then Settings 1 Click Devices 2 Click the Bluetooth other devices tab click the Bluetooth switch to turn on the Bluetooth function then click Add Bluetooth or other device 3 39 ...

Page 40: ...Click Bluetooth 4 Click WH 1000XM5 5 40 ...

Page 41: ...erwritten with the information for the new device When the pairing information for the headset has been deleted from the Bluetooth device When the headset is initialized All of the pairing information is deleted In this case delete the pairing information for the headset from the connected device and then pair them again The headset can be paired with multiple devices but can only play music from ...

Page 42: ... Listening to music from a device via Bluetooth connection Making a video call on your computer Disconnecting Bluetooth connection after use Initializing the headset to restore factory settings 5 035 396 11 1 Copyright 2022 Sony Corporation 42 ...

Page 43: ...n on the Bluetooth adaptor or are unsure if your computer has a built in Bluetooth adaptor refer to the operating instructions supplied with the computer Enter pairing mode on this headset Turn on the headset when you pair the headset with a device for the first time after you bought it or after you initialized the headset the headset has no pairing information The headset enters pairing mode auto...

Page 44: ...Select Change PC Settings of the Settings charm 2 Select PC and devices of the PC Settings screen 3 Select Bluetooth 4 Select WH 1000XM5 then select Pair 5 44 ...

Page 45: ...tooth device When the headset is initialized All of the pairing information is deleted In this case delete the pairing information for the headset from the connected device and then pair them again The headset can be paired with multiple devices but can only play music from 1 paired device at a time Related Topic How to make a wireless connection to Bluetooth devices Connecting to a paired compute...

Page 46: ...46 ...

Page 47: ...e built in Bluetooth adaptor may need to be turned on If you do not know how to turn on the Bluetooth adaptor or are unsure if your computer has a built in Bluetooth adaptor refer to the operating instructions supplied with the computer Set the computer speaker to the ON mode If the computer speaker is set to the OFF mode no sound is heard from the headset Computer speaker in the ON mode Enter pai...

Page 48: ...information of the paired device with the oldest connection date is overwritten with the information for the new device When the pairing information for the headset has been deleted from the Bluetooth device Wake the computer up if the computer is in standby sleep or hibernation mode 2 Pair the headset using the computer If Passkey input is required input 0000 The headset and computer are paired a...

Page 49: ...ultiple devices but can only play music from 1 paired device at a time Related Topic How to make a wireless connection to Bluetooth devices Connecting to a paired computer Mac Listening to music from a device via Bluetooth connection Making a video call on your computer Disconnecting Bluetooth connection after use Initializing the headset to restore factory settings 5 035 396 11 1 Copyright 2022 S...

Page 50: ...r up if the computer is in standby sleep or hibernation mode 1 Turn on the headset Press and hold the power button for about 2 seconds You will hear a notification sound announcing that the headset is turned on The indicator blue continues to flash even after you release your finger from the button If the headset has automatically connected to the last connected device you will hear a notification...

Page 51: ...phones WH 1000XM5 Stereo If Headphones WH 1000XM5 Stereo is not displayed on the drop down menu click Sound Control Panel and then right click on the Playback tab of the Sound screen to check Show Disconnected Devices 2 Select Connect from the displayed menu 3 51 ...

Page 52: ...Hint The operation above is an example For more details refer to the operating instructions supplied with the computer You will hear a notification sound announcing that the connection is established 52 ...

Page 53: ...e case deactivate the Bluetooth function on the last connected device or turn off the power If you cannot connect your computer to the headset delete the headset pairing information on your computer and perform the pairing again As for the operations on your computer refer to the operating instructions supplied with the computer Related Topic How to make a wireless connection to Bluetooth devices ...

Page 54: ...sleep or hibernation mode 1 Turn on the headset Press and hold the power button for about 2 seconds You will hear a notification sound announcing that the headset is turned on The indicator blue continues to flash even after you release your finger from the button If the headset has automatically connected to the last connected device you will hear a notification sound announcing that the connecti...

Page 55: ...Right click WH 1000XM5 If WH 1000XM5 is not displayed on the Sound screen right click on the Sound screen then check Show Disconnected Devices 4 Select Connect from the displayed menu 5 55 ...

Page 56: ...ect automatically to the device by simply turning on the headset If this is the case deactivate the Bluetooth function on the last connected device or turn off the power If you cannot connect your computer to the headset delete the headset pairing information on your computer and perform the pairing again As for the operations on your computer refer to the operating instructions supplied with the ...

Page 57: ...Listening to music from a device via Bluetooth connection Disconnecting Bluetooth connection after use 5 035 396 11 1 Copyright 2022 Sony Corporation 57 ...

Page 58: ...e OFF mode no sound is heard from the headset Computer speaker in the ON mode Wake the computer up if the computer is in standby sleep or hibernation mode 1 Turn on the headset Press and hold the power button for about 2 seconds You will hear a notification sound announcing that the headset is turned on The indicator blue continues to flash even after you release your finger from the button If the...

Page 59: ...function on the last connected device or turn off the power If you cannot connect your computer to the headset delete the headset pairing information on your computer and perform the pairing again As for the operations on your computer refer to the operating instructions supplied with the computer Related Topic How to make a wireless connection to Bluetooth devices Pairing and connecting with a co...

Page 60: ...5 035 396 11 1 Copyright 2022 Sony Corporation 60 ...

Page 61: ...r a second or subsequent device the headset already has pairing information for other devices press and hold the power button for about 5 seconds to enter pairing mode manually The indicator blue repeatedly flashes twice in a row You will hear the voice guidance say Pairing 1 Perform the pairing procedure on the Bluetooth device to search for this headset WH 1000XM5 will be displayed on the list o...

Page 62: ...s are already paired the registration information of the paired device with the oldest connection date is overwritten with the information for the new device When the pairing information for the headset has been deleted from the Bluetooth device When the headset is initialized All of the pairing information is deleted In this case delete the pairing information for the headset from the connected d...

Page 63: ...t pairing information on your Bluetooth device and perform the pairing again As for the operations on your Bluetooth device refer to the operating instructions supplied with the Bluetooth device Related Topic Turn on the headset Press and hold the power button for about 2 seconds You will hear a notification sound announcing that the headset is turned on The indicator blue continues to flash even ...

Page 64: ...nection to Bluetooth devices Pairing and connecting with a Bluetooth device Listening to music from a device via Bluetooth connection Disconnecting Bluetooth connection after use 5 035 396 11 1 Copyright 2022 Sony Corporation 64 ...

Page 65: ...talk if an incoming call arrives Switching music playback between 2 devices You can switch the music playback from one device to the other without performing a Bluetooth reconnection Connecting the headset to 2 devices via Bluetooth connections simultaneously Before connecting make sure that the Sony Headphones Connect app is installed on one of the 2 devices Pair the headset with 2 devices respec...

Page 66: ...he music from the first device will continue to be heard via the headset In this state if you stop playback on the first device you can listen to music from the second device via the headset Talking on the phone when the headset is connected to 2 devices via Bluetooth connections When the headset is connected to 2 smartphones etc via Bluetooth connections simultaneously both devices will be in sta...

Page 67: ... you disconnect the headphone cable from the smartphone or mobile phone you can talk using the microphone and speaker of the phone Note Use the supplied headphone cable only Make sure that you insert the cable until it clicks If the plug is not connected correctly you may not hear the sound properly When using the headphone cable the Bluetooth function cannot be used You can use Quick Attention Mo...

Page 68: ...ent sound during music playback Ambient Sound Mode Listening to ambient sound quickly Quick Attention Mode Speaking with someone while wearing the headset Speak to Chat 5 035 396 11 1 Copyright 2022 Sony Corporation 68 ...

Page 69: ... on the Bluetooth device Refer to the operating instructions supplied with the Bluetooth device Connect the headset to a Bluetooth device 1 Wear the headset on your ears Extend the slider to adjust the length of the headband Put the headset on your head with the left mark on your left ear and the right mark on your right ear There is a tactile dot on the left mark side A Tactile dot B Touch sensor...

Page 70: ...ume does not change the volume of music playback and vice versa Note If the communication condition is poor the Bluetooth device may react incorrectly to the operation on the headset Related Topic How to make a wireless connection to Bluetooth devices Controlling the audio device Bluetooth connection Using the noise canceling function 5 035 396 11 1 Copyright 2022 Sony Corporation Decrease the vol...

Page 71: ... the operating instructions supplied with the device You can use the touch sensor control panel to perform the following operations Play Pause Tap the touch sensor control panel twice quickly with an interval of about 0 4 seconds Skip to the beginning of the next track Swipe forward and release Skip to the beginning of the previous track or the current track during playback Swipe backward and rele...

Page 72: ...ed level Change the volume continuously Swipe up or down and hold Release at the desired volume level Note If the communication condition is poor the Bluetooth device may react incorrectly to the operation on the headset The available functions may vary depending on the connected device the music software or app used In some cases it may operate differently or may not work even when the operations...

Page 73: ...c the Bluetooth connection may terminate automatically depending on the Bluetooth device Related Topic Turning off the headset 5 035 396 11 1 Copyright 2022 Sony Corporation Disconnect the Bluetooth connection by operating the Bluetooth device You will hear a notification sound 1 Turn off the headset You will hear a notification sound 2 73 ...

Page 74: ...l sound field as if they are immersed in a live performance of the artists Conditions of use Download and use a music streaming service charged app that supports 360 Reality Audio on your smartphone or tablet equipped with iOS or Android By optimizing the sound field and the acoustic feature of headset with the Sony Headphones Connect app you can enjoy a more realistic sense of reality For details...

Page 75: ...ices tab of the Sony Headphones Connect app Note The services that can be assigned to Quick Access differ depending on the country or region 5 035 396 11 1 Copyright 2022 Sony Corporation Open the Sony Headphones Connect app and set the NC AMB button as the Quick Access button Using the Sony Headphones Connect app you can change the function assignments to the NC AMB button For details on the Sony...

Page 76: ... noise canceling function works primarily on noise in the low frequency band such as vehicles and air conditioning Although noise is reduced it is not completely canceled When you use the headset in a car or a bus noise may occur depending on street conditions Mobile phones may cause interference and noise Should this occur move the headset further away from the mobile phone Do not cover the micro...

Page 77: ...e Sony Headphones Connect app to set how you want the functions to change when you press the NC AMB button Noise canceling function ON Ambient Sound Mode ON Noise canceling function OFF Ambient Sound Mode OFF Noise canceling function ON Ambient Sound Mode ON Ambient Sound Mode ON Noise canceling function OFF Ambient Sound Mode OFF Noise canceling function ON Noise canceling function OFF Ambient So...

Page 78: ...ce guidance Turning on the headset What is noise canceling Listening to ambient sound during music playback Ambient Sound Mode What you can do with the Sony Headphones Connect app 5 035 396 11 1 Copyright 2022 Sony Corporation 78 ...

Page 79: ... function always automatically optimizes the noise canceling performance by analyzing the wearing condition of the headset according to the shape of your face and your hairstyle or the presence or absence of glasses and the pressure change in an airplane etc There is no need for the wearer to press a button or use the touch sensor control panel to use this function 5 035 396 11 1 Copyright 2022 So...

Page 80: ...ant the functions to change when you press the NC AMB button Noise canceling function ON Ambient Sound Mode ON Noise canceling function OFF Ambient Sound Mode OFF Noise canceling function ON Ambient Sound Mode ON Ambient Sound Mode ON Noise canceling function OFF Ambient Sound Mode OFF Noise canceling function ON Noise canceling function OFF Ambient Sound Mode OFF Note Turn on the headset You will...

Page 81: ...would be dangerous if you are unable to hear ambient sounds such as on a road with car and bicycle traffic If the headset is not worn properly the Ambient Sound Mode may not work correctly Wear the headset properly Related Topic About the voice guidance Using the noise canceling function What you can do with the Sony Headphones Connect app 5 035 396 11 1 Copyright 2022 Sony Corporation 81 ...

Page 82: ...the entire touch sensor control panel of the headset The Quick Attention Mode is activated only when you are touching the touch sensor control panel A Touch sensor control panel To deactivate the Quick Attention Mode Release your hand from the touch sensor control panel About the instruction manual video Watch the video to find out how to use the Quick Attention Mode https rd1 sony net help mdr mo...

Page 83: ...ard even when using the Quick Attention Mode Do not use the headset in places where it would be dangerous if you are unable to hear ambient sounds such as on a road with car and bicycle traffic If the headset is not worn properly the Quick Attention Mode may not work correctly Wear the headset properly 5 035 396 11 1 Copyright 2022 Sony Corporation 83 ...

Page 84: ...o end the mode before that use the headset buttons or touch sensor control panel To enable Speak to Chat To activate the Speak to Chat mode Speak to Chat must be enabled in advance In the factory settings Speak to Chat is disabled To enable it hold 2 fingers to the touch sensor control panel until you hear the voice guidance say Speak to chat activated To disable Speak to Chat Hold 2 fingers to th...

Page 85: ... or to sounds such as other people s voices ambient environmental sounds or transportation announcements In cases where Speak to Chat frequently activates by accident set the Speak to Chat mode to L Sensitivity Due to ambient noise the speech of the person wearing the headset may not be detected and the Speak to Chat mode may not activate In this case try speaking longer or louder In some cases th...

Page 86: ...5 035 396 11 1 Copyright 2022 Sony Corporation 86 ...

Page 87: ...ou want to prioritize the sound quality select the Priority on sound quality If the connection is unstable such as when producing only intermittent sound select the Priority on stable connection Note The playback time may shorten depending on the sound quality and the conditions under which you are using the headset Depending on the ambient conditions in the area where you are using the headset in...

Page 88: ...tible coding technologies such as SBC it operates without any down conversion of the High Resolution Audio content It allows approximately 3 times more data than those other technologies to be transmitted over a Bluetooth wireless network with unprecedented sound quality employing efficient coding and optimized packetization When music in one of the above codecs is transmitted from a connected dev...

Page 89: ...igh accuracy You can switch the settings with the Sony Headphones Connect app Depending on the specifications of the playback device the DSEE Extreme function may be disabled when transmitting a compressed sound source using LDAC Note When DSEE Extreme is set to Auto the available operating time is reduced Related Topic What you can do with the Sony Headphones Connect app 5 035 396 11 1 Copyright ...

Page 90: ...nes depending on your smartphone or mobile phone Ring tone set on the headset Ring tone set on the smartphone or mobile phone Ring tone only for a Bluetooth connection set on the smartphone or mobile phone Connect the headset to a smartphone or mobile phone via Bluetooth connection beforehand 1 When you hear the ring tone tap the touch sensor control panel twice quickly with an interval of about 0...

Page 91: ...ile phone at least 50 cm 19 69 in away from the headset Noise may result if the smartphone or mobile phone is too close to the headset Your voice will be heard from the headset through the headset s left and right microphones Sidetone function In this case ambient sounds or the sounds of the headset operation may be heard through the headset but this is not a malfunction Related Topic How to make ...

Page 92: ...Functions for a phone call 5 035 396 11 1 Copyright 2022 Sony Corporation 92 ...

Page 93: ...the headset Connect the headset to a smartphone mobile phone via Bluetooth connection 1 Operate your smartphone or mobile phone to make a call When you make a call the dial tone is heard from the headset If you make a call while listening to music playback pauses If no dial tone is heard via the headset switch the call device to the headset by using your smartphone or mobile phone or by holding yo...

Page 94: ...set Your voice will be heard from the headset through the headset s left and right microphones Sidetone function In this case ambient sounds or the sounds of the headset operation may be heard through the headset but this is not a malfunction Related Topic How to make a wireless connection to Bluetooth devices Receiving a call Functions for a phone call 5 035 396 11 1 Copyright 2022 Sony Corporati...

Page 95: ...tart up the voice dial function of the smartphone mobile phone or activate the Google app on the Android smartphone or Siri on the iPhone Outgoing call Tap the touch sensor control panel twice quickly with an interval of about 0 4 seconds to cancel an outgoing call Hold your finger to the touch sensor control panel to change the call device back and forth from the headset to the smartphone mobile ...

Page 96: ...or control panel twice quickly to answer a call During call Tap the touch sensor control panel twice quickly to finish a call Related Topic Receiving a call Making a call 5 035 396 11 1 Copyright 2022 Sony Corporation 96 ...

Page 97: ...uetooth devices Pairing and connecting with a computer Windows 10 Connect the headset to your computer via Bluetooth connection 1 Launch the video calling application on your computer 2 Check the settings of the video calling application When you make a video call on your computer select calling connections HFP HSP and not music playback connections A2DP If you select music playback connections a ...

Page 98: ...cting with a computer Mac Connecting to a paired computer Windows 10 Connecting to a paired computer Windows 8 1 Connecting to a paired computer Mac Disconnecting Bluetooth connection after use Customer support websites 5 035 396 11 1 Copyright 2022 Sony Corporation 98 ...

Page 99: ...c the Bluetooth connection may terminate automatically depending on the Bluetooth device Related Topic Turning off the headset 5 035 396 11 1 Copyright 2022 Sony Corporation Disconnect the Bluetooth connection by operating the Bluetooth device You will hear a notification sound 1 Turn off the headset You will hear a notification sound 2 99 ...

Page 100: ...stant answer 7172842 headphones Open the Sony Headphones Connect app and set the touch sensor control panel as the Google Assistant feature When using the Google Assistant for the first time open the Google Assistant app and touch Finish headphones setup on the Conversation View and follow the on screen instructions to complete initial setup for the Google Assistant For details on the Sony Headpho...

Page 101: ...sensor control panel Note If the function of the touch sensor control panel is set as the Google Assistant the voice assist function Google app cannot be used If the function of the touch sensor control panel is set as the Google Assistant the voice assist function Siri cannot be used If the function of the touch sensor control panel is set as the Google Assistant Amazon Alexa cannot be used from ...

Page 102: ...e device 1 Search for Amazon Alexa app 2 Select Install 3 Select Open 4 Turn on the headset and connect the headset to the smartphone via Bluetooth connection 1 Open the Amazon Alexa app When you use Amazon Alexa for the first time you will need to login with your Amazon account and proceed to step to set up your headset to the Amazon Alexa app 2 Perform the initial setup for Amazon Alexa 3 Touch ...

Page 103: ... assistant on this accessory screen appears touch CONTINUE 5 On the Setup Complete screen touch DONE When the initial settings are complete the function of the touch sensor control panel is changed to Amazon Alexa 6 Say the wake word Alexa or operate the touch sensor control panel to use Amazon Alexa 4 103 ...

Page 104: ... touch sensor control panel back to Amazon Alexa if you have previously connected to Amazon Alexa but have changed the function to another one It is possible not to assign the Voice Assistant to the touch sensor control panel Note If the function of the touch sensor control panel is set as Amazon Alexa the voice assist function Google app cannot be used If the function of the touch sensor control ...

Page 105: ...the operating instructions of the Android smartphone Note The latest version of the Google app may be required For details on the Google app refer to the operating instructions or the support website of the Android smartphone or the Google Play store website The Google app may not be activated from the headset depending on specifications of the Android smartphone 1 Connect the headset to the Andro...

Page 106: ...adset s left and right microphones Sidetone function In this case ambient sounds or the sounds of the headset operation may be heard through the headset but this is not a malfunction The Google app may not be activated depending on specifications of the smartphone or application version The Google app does not work when connected to a device not compatible with the voice assist function 5 035 396 ...

Page 107: ...ions of the iPhone Note For details on Siri refer to the operating instructions or support website of the iPhone 1 Connect the headset to the iPhone via Bluetooth connection 2 When the iPhone is in standby or playing music hold your finger to the headset s touch sensor control panel for more than about 1 second Siri is activated 3 Make a request to Siri while wearing the headset on your ears A Mic...

Page 108: ...iPhone s Hey Siri setting is on When using the voice assist function your voice will be heard from the headset through the headset s left and right microphones Sidetone function In this case ambient sounds or the sounds of the headset operation may be heard through the headset but this is not a malfunction Siri may not be activated depending on specifications of the smartphone or application versi...

Page 109: ...Display the Bluetooth connection codec Select the Equalizer setting Customize the Equalizer setting Set the DSEE Extreme completion for high range sound function Display the remaining battery charge of the headset Adjust the noise canceling function and Ambient Sound Mode ambient sound control Select the switching pattern when changing the noise canceling function Ambient Sound Mode on the headset...

Page 110: ...arer and usage environment Auto NC Optimizer Listening to ambient sound during music playback Ambient Sound Mode About the sound quality mode Supported codecs About the DSEE Extreme function Connecting the headset to 2 devices simultaneously multipoint connection 5 035 396 11 1 Copyright 2022 Sony Corporation 110 ...

Page 111: ...Connect app 5 035 396 11 1 Copyright 2022 Sony Corporation Download the Sony Headphones Connect app from the Google Play store or App Store and install the app on your smartphone For details on the Sony Headphones Connect app refer to the following URL https rd1 sony net help mdr hpc h_zz 1 After installing the app launch the Sony Headphones Connect app 2 111 ...

Page 112: ...ones Connect app You can access the latest support information from the Sony Headphones Connect app 5 035 396 11 1 Copyright 2022 Sony Corporation Select Help on the Sony Headphones Connect app screen 1 The Headphones Connect Help screen appears and support information is displayed 2 Select the desired item 3 112 ...

Page 113: ...nnect app When the mobile device used for the update has any other Bluetooth devices connected to it turn off all the Bluetooth devices until the update is complete Software may not be updated when the mobile device is connected with other devices compatible with Bluetooth Low Energy such as wearable devices smart watches etc Note the following if the update cannot be completed Close all the apps ...

Page 114: ...nking check the Services tab of the Sony Headphones Connect app Note The services that can be linked differ depending on the country or region The specifications of the service that can be linked are subject to change without notice Related Topic Installing the Sony Headphones Connect app 5 035 396 11 1 Copyright 2022 Sony Corporation Services that can be linked as of May 19 2022 are listed Open t...

Page 115: ...ormation leaks that occur when using Bluetooth communications Bluetooth connections with all Bluetooth devices cannot be guaranteed Bluetooth devices connected with the headset must comply with the Bluetooth standard prescribed by Bluetooth SIG Inc and must be certified as compliant Even when a connected device complies with the Bluetooth standard there may be cases where the characteristics or sp...

Page 116: ...wring it well before using it to clean the headset Do not use solvents such as thinner benzene or alcohol as they may damage the finish on the surface of the headset or cause other damages Do not use the headset including accessories near medical devices Radio waves can affect cardiac pacemakers and medical devices Do not use the headset in crowded places such as crowded trains or inside a medical...

Page 117: ...he headset this can result in burnout or malfunction Avoid situations such as the following and be careful not to get moisture or dirt on the headset Using the headset in the rain or snow Touching the headset without drying wet hands after doing housework in the kitchen or washing hands in the washroom Touching the headset with sweaty hands or using the headset in situations where the headset may ...

Page 118: ...ed on this can result in burnout or malfunction Position the headset upright and put a dry cloth under the headphone cable input jack and USB Type C port until no more water comes out from the inside After that leave the headset in a shaded well ventilated place until it is completely dry A Headphone cable input jack B USB Type C port 118 ...

Page 119: ...5 035 396 11 1 Copyright 2022 Sony Corporation 119 ...

Page 120: ...ontents of the agreement to customers under requirement by the owner of copyright for the software Please access the following URL and read the contents of the license https rd1 sony net help mdr sl 22 Services offered by third parties may be changed suspended or terminated without prior notice Sony does not bear any responsibility in these sorts of situations 5 035 396 11 1 Copyright 2022 Sony Co...

Page 121: ... are trademarks of Google LLC Amazon Alexa and all related logos are trademarks of Amazon com Inc or its affiliates The Bluetooth word mark and logos are registered trademarks owned by Bluetooth SIG Inc and any use of such marks by Sony Group Corporation and its subsidiaries is under license The LDAC name is a trademark of Sony Group Corporation or its affiliates USB Type C and USB C are registere...

Page 122: ... in the U S A Canada and Latin America https www sony com am support For customers in European countries https www sony eu support For customers in China https service sony com cn For customers in other countries regions https www sony asia com support 5 035 396 11 1 Copyright 2022 Sony Corporation 122 ...

Page 123: ...nected to the headset You may be able to resolve some issues by restarting the device being connected such as your computer or smartphone Reset the headset Initialize the headset This operation resets volume settings etc to the factory settings and deletes all pairing information Look up information on the issue on the customer support website If the operations above do not work consult your neare...

Page 124: ...rging the battery Remove the USB Type C cable and turn on the headset Reset the headset Initialize the headset and pair the headset and the device again Related Topic Charging the headset Checking the remaining battery charge Turning on the headset Resetting the headset Initializing the headset to restore factory settings 5 035 396 11 1 Copyright 2022 Sony Corporation 124 ...

Page 125: ...ned off automatically Wear the headset so that your ears are inside the earpads When the automatic power off function is set to Do not turn off on the System tab of the Sony Headphones Connect app wearing detection will continue to work and the symptom may be improved Make sure the battery is fully charged Related Topic Wearing the headset Turning off the headset Charging the headset Checking the ...

Page 126: ...urrent of 1 5 A or more When charging with a computer Check that the supplied USB Type C cable is properly connected to the USB port of the computer Check that the computer is turned on Wake the computer up if the computer is in standby sleep or hibernation mode Check that the headset and the computer are directly connected and not via a USB hub There may be a problem with the USB port of the conn...

Page 127: ...daptor capable of supplying an output current of 1 5 A or more Check that you are using the supplied USB Type C cable It is recommended to charge in a place with an ambient temperature between 15 C and 35 C 59 F 95 F Efficient charging may not be possible beyond this range Restart the computer and try the USB connection procedure again in cases other than those stated above Related Topic Charging ...

Page 128: ...mes even shorter If the headset is not used for a long time the rechargeable battery usage hours may be reduced However the battery life will improve after charging and discharging several times If you store the headset for a long time charge the battery once every 6 months to avoid over discharge It is recommended to charge in a place with an ambient temperature between 15 C and 35 C 59 F 95 F Ef...

Page 129: ... 2 devices simultaneously is on Stop the playback of the application on the first device Shut down the application on the first device Turn up the volume if it is too low Check that the connected device is playing back If you are connecting a computer to the headset make sure the audio output setting of the computer is set for a Bluetooth device Pair the headset and the Bluetooth device again Chec...

Page 130: ...he connected device the volume of the device and the headset may or may not be synced If the volume on a device is not synced to the volume on the headset it will not be possible to use the device to turn up the volume on the headset once the volume is turned down on the headset In that case turn up the volume of both the headset and the connected device Related Topic Resetting the headset Initial...

Page 131: ...ooth device the headset may only establish the HFP HSP Bluetooth connection when it is turned on Use the connected device to connect via an A2DP Bluetooth connection When listening to music from a computer on the headset the sound quality may be poor e g difficult to hear the singer s voice etc for the first few seconds after a connection is established This is due to the computer specifications p...

Page 132: ...le such as metal or a wall between the headset and the Bluetooth device In places with wireless LAN where a microwave oven is used electromagnetic waves are generated etc Where there are other wireless communication audio devices or other people nearby such as in train station premises or on a crowded train If you are enjoying music with your smartphone the situation may be improved by closing unn...

Page 133: ...5 035 396 11 1 Copyright 2022 Sony Corporation 133 ...

Page 134: ...unction is automatically adjusted and the Ambient Sound Mode may be activated according to these actions To make the most of the noise canceling function turn off the Adaptive Sound Control and try to turn on the noise canceling function manually when you need it With the Sony Headphones Connect app check the setting of Ambient Sound Control If it is set to Ambient Sound the effect of noise cancel...

Page 135: ...pairing a device once again after initializing or repairing the headset you may be unable to pair the device if it retains pairing information for the headset iPhone or other device In this case delete the pairing information for the headset from the device and pair them again Restart the connected device such as a smartphone or a computer you use and pair the headset and the device again Reset th...

Page 136: ...isconnect the Bluetooth connection Check if the Bluetooth device is in sleep mode If the device is in sleep mode cancel the sleep mode Check if the Bluetooth connection has been terminated If terminated make the Bluetooth connection again If the pairing information for the headset has been deleted on the Bluetooth device pair the headset with the device again Reset the headset Initialize the heads...

Page 137: ...es not operate properly even if you reset the headset initialize the headset While the headset is connected to a device via the supplied headphone cable and the headset is turned on you can use Quick Attention Mode but you cannot perform operations such as volume adjustment or play pause The headset will not operate correctly when you operate the headset with your fingernail or a gloved hand Remov...

Page 138: ... Free cannot be selected select Headset WH 1000XM5 Hands Free on the settings of your computer to make connections Use the Bluetooth device to re establish the connection Select HFP or HSP for the profile If you are listening to music with the headset stop playback and tap the touch sensor control panel twice quickly with an interval of about 0 4 seconds to respond to an incoming call Reset the he...

Page 139: ...o the flat surface of the right unit Operate within the range of the sensor When you swipe your finger forward backward or up down on the touch sensor control panel the touch sensor control panel may not work correctly depending on the angle at which the headset is worn or the direction your head is facing When you swipe your finger forward backward make the movements perpendicular to the headband...

Page 140: ...es Connect app When connected with the computer depending on the computer application you are using you may not be able to operate with the touch sensor control panel but this is not a malfunction Operate with the computer application 5 035 396 11 1 Copyright 2022 Sony Corporation 140 ...

Page 141: ...on pairing information and other settings are retained If the headset does not operate correctly even after resetting initialize the headset to restore factory settings Related Topic Connect the headset to an AC outlet Use the supplied USB Type C cable and a commercially available USB AC adaptor A USB AC adaptor 1 Press the power button and the NC AMB button simultaneously The headset will be rese...

Page 142: ...Initializing the headset to restore factory settings 5 035 396 11 1 Copyright 2022 Sony Corporation 142 ...

Page 143: ...ation In this case delete the pairing information for the headset from the connected device and then pair them again If the headset does not operate correctly even after initializing consult your nearest Sony dealer Related Topic Resetting the headset 5 035 396 11 1 Copyright 2022 Sony Corporation Turn off the headset Remove the USB Type C cable 1 Press and hold the power button and the NC AMB but...

Page 144: ...erature 5 C to 35 C 41 F to 95 F Mass Approx 250 g 8 82 oz Impedance 48 Ω 1 kHz when connecting via the headphone cable with the headset turned on 16 Ω 1 kHz when connecting via the headphone cable with the headset turned off Sensitivity 102 dB mW when connecting via the headphone cable with the headset turned on 100 dB mW when connecting via the headphone cable with the headset turned off Frequen...

Page 145: ...hone 11 iPhone XS Max iPhone XS iPhone XR iPhone X iPhone 8 Plus iPhone 8 iPhone 7 Plus iPhone 7 iPhone SE iPhone 6s Plus iPhone 6s iPhone 6 Plus iPhone 6 iPhone 5s iPod touch 7th generation iPod touch 6th generation As of February 2022 5 035 396 11 1 Copyright 2022 Sony Corporation The actual range will vary depending on factors such as obstacles between devices magnetic fields around a microwave...

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