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Troubleshooting
Printing
Why can't I print a document?
❑
Make sure the printer is on, and the printer cable is securely connected to the ports on the printer and computer.
❑
Make sure the printer is compatible with the Windows operating system installed on the computer.
❑
You may need to install the printer driver software before you use the printer. See the manual that accompanied the printer
for more information.
❑
If the printer is not functioning after the computer resumes from a power saving mode (Standby or Hibernate), then restart
the computer.
❑
If the bidirectional communication functions are provided with your printer, disabling the functions on the computer may
enable printing. Follow these steps:
1
Click Start and then Control Panel.
2
Click Printers and Other Hardware.
3
Click Printers and Faxes.
4
Right-click an unused printer and select Properties.
5
Click the Ports tab.
6
Click to cancel the Enable bidirectional support check box.
7
Click OK.
This change to the settings disables the bidirectional communication functions of the printer, such as data transfer, status
monitoring, and remote panel.
When your printer is connected to the multi function bay docking station, check the multi function bay docking station to
see if it is connected to an AC power source.
