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Troubleshooting
Why can't other Bluetooth devices connect to my computer?
❑
Make sure the other device is authenticated.
❑
The computer may not allow connections from other devices. To enable Bluetooth device connections, follow these steps:
1
Right-click the Bluetooth icon
on the taskbar.
2
Select Options from the menu.
The Options window appears.
3
Check if Standard or Low is selected for the Bluetooth security level on the Security tab.
If a custom Bluetooth security level is selected, click the Default level button.
4
Click OK.
❑
The data transfer distance can be shorter than 33 feet (10 meters) depending on existing obstacles between the two
devices, on radio wave quality, on the operating system or the software used. Try to move the computer or to place both
devices closer.
❑
If the device with which you want to communicate is already communicating with another Bluetooth device, it may not be
found or it may not be able to communicate with the computer.
❑
Check that the Bluetooth functionality of the device with which you want to communicate is on. See the other device's
manual for more details.
