Sony VGC-JS3E/G Troubleshooting Manual Download Page 3

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Introduction to this guide .............................................................. 5

Troubleshooting

Troubleshooting ........................................................................... 8

What should I do if my computer does not start?......................................... 8
What should I do if the green power indicator light turns on

but my screen remains blank?............................................................. 9

What should I do if my computer or software stops responding? ................ 9
What should I do if the charge indicator light is blinking fast

and my computer does not start? ...................................................... 10

What should I do if a message appears notifying of either

incompatibility or the improper installation of the battery pack

and my computer then enters Hibernate mode? ............................... 10

What should I do if Windows does not accept my password

and returns a message, Enter Onetime Password?.......................... 10

What should I do if I cannot remember the power-on password?.............. 10

Contents

Summary of Contents for VGC-JS3E/G

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Page 2: ...cause there are no recovery discs provided with the computer For instructions on how to create the recovery discs see Creating your own recovery discs on page 14 Recovery discs can also be purchased in case you cannot create them Visit www vaio link com for the contact details of your country area ...

Page 3: ... responding 9 What should I do if the charge indicator light is blinking fast and my computer does not start 10 What should I do if a message appears notifying of either incompatibility or the improper installation of the battery pack and my computer then enters Hibernate mode 10 What should I do if Windows does not accept my password and returns a message Enter Onetime Password 10 What should I d...

Page 4: ... 26 If your computer does not work properly 26 If Windows starts 27 If Windows does not start 28 Recovering your VAIO system 29 Before starting the recovery process 29 Recovering your VAIO system when you can start Windows 31 To restore the C drive 31 To restore your entire computer system 32 Recovering your VAIO system when you cannot start Windows 33 To recover your computer system using recover...

Page 5: ...s and demonstrations to help you learn to use your computer Use the Search feature Index or table of contents to view all Windows Help resources including those that are on the Internet To access Windows Help and Support click Start and Help and Support or press and hold the Microsoft Windows key and press the F1 key Recovering your VAIO system An important part of using your computer is being abl...

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Page 7: ...Troubleshooting ...

Page 8: ...l display make sure it is plugged into a power source and turned on Make sure the brightness and contrast controls are adjusted correctly See the manual that came with your display for more information Unplug the power cord or the AC adapter and remove the battery pack Wait three to five minutes Reinstall the battery pack plug the power cord or the AC adapter and then press the power button or sli...

Page 9: ...application is running press the Alt F4 keys to close the application window If the Alt F4 keys do not work click Start the arrow next to the Lock button and Shut Down to turn off your computer If your computer does not turn off press the Ctrl Alt Delete keys and click the arrow next to the Shut down button and Shut Down If the Windows Security window appears click Shut Down If your computer still...

Page 10: ... again For details see the on screen User Guide If the problem persists after performing the above it means the installed battery pack is not compatible Remove the battery pack and contact VAIO Link What should I do if Windows does not accept my password and returns a message Enter Onetime Password If you enter a wrong power on password three times consecutively the Enter Onetime Password message ...

Page 11: ...Recovering your VAIO system ...

Page 12: ...isk etc Reinstall Programs or Drivers Enables you to restore the preinstalled software or software drivers to the original factory condition Restore C Drive Enables you to restore the C drive on your computer to the original factory condition Restore Complete System Enables you to restore your entire computer system to the original factory condition Create Recovery Discs Enables you to create your...

Page 13: ... on how to create the recovery discs see Creating your own recovery discs on page 14 Recovery discs can also be purchased Visit www vaio link com for the contact details in your country area 2 Make a backup copy of your data Recovering your computer system will delete all the data previously stored on a hard disk Be sure to make a backup copy of your data before recovering the computer system For ...

Page 14: ...mpatible only with the computer in which the discs are created You cannot use the recovery discs for your computer with any other computer You may not be able to recover your computer system from the recovery partition in the following cases due to modifications of the recovery partition You have used software to modify the recovery partition You have installed an operating system different from t...

Page 15: ...pears click Continue If you are currently logged onto your computer as a standard user you may be prompted to enter an administrator name and password 5 Read the on screen instructions carefully and then click Next You can confirm the number of necessary discs and types of media you can use for recovery disc creation in the Choose your media window 6 Select the disc you want to use By selecting th...

Page 16: ...vailable on models with Windows Vista Ultimate or Windows Vista Business only You can make a backup copy of everything on your computer including the programs system settings and files on the computer You can restore your computer system to the state when you made the backup copy For instructions on how to use this feature see To make a backup copy of your file with the Windows Complete PC Backup ...

Page 17: ...e To back up your data with Rescue Data on page 22 To make a backup copy of your file with the Back Up Files wizard 1 Launch VAIO Recovery Center see page 12 2 Select Windows Backup and Restore and click Start 3 Click Back up files 4 Click Continue in the User Account Control window If you are currently logged onto your computer as a standard user you may be prompted to enter an administrator name...

Page 18: ... you are currently logged onto your computer as a standard user you may be prompted to enter an administrator name and password 5 Follow the on screen instructions To restore your data using the Windows Complete PC Backup and Restore feature you need your own recovery discs For instructions on how to create the recovery discs see To create recovery discs on page 15 You cannot select which files to...

Page 19: ...ct Repair Windows Vista and press the Enter key 3 Select a keyboard layout and click Next If you are using BitLocker Drive Encryption on models with Windows Vista Ultimate the BitLocker Drive Encryption Recovery window may appear Follow the on screen instructions to disable BitLocker Drive Encryption temporarily 4 Select an operating system and click Next 5 If you have saved a backup copy of your ...

Page 20: ...t when the computer is working normally use the restore point to restore the system files to the previous state To create a restore point manually 1 Launch VAIO Recovery Center see page 12 2 Select Windows Backup and Restore and click Start 3 Click Create a restore point or change settings on the left pane 4 Click Continue in the User Account Control window If you are currently logged onto your co...

Page 21: ...hen the VAIO logo appears 3 Make sure the option to repair the computer which is listed on the top of the boot option window is selected and then press the Enter key 4 Skip the following step 2 and go to step 3 2 Press the M or m key to select Repair Windows Vista and press the Enter key 3 Select a keyboard layout and click Next If you are using BitLocker Drive Encryption on models with Windows Vi...

Page 22: ... Data Handle rescued files with care to protect from unauthorized access Keep recovery discs in a secure place to protect from unauthorized copying of your data on the hard disk because this software can be launched from the recovery discs Rescued files which are not encrypted on the hard disk can be easily accessed by unauthorized users using recovery discs To protect rescued files from unauthori...

Page 23: ...not completed within 64 hours To resume the process follow the steps 1 to 3 click to select the Resume canceled process check box and Next Do not disconnect an external hard disk drive or optical disc drive during the rescue process You may need to install a software driver if you select removal media such as a Memory Stick an SD memory card or a USB flash drive as a location to save rescued files...

Page 24: ...ms VAIO Data Restore Tool and VAIO Data Restore Tool 2 Click Continue in the User Account Control window If you are currently logged onto your computer as a standard user you may be prompted to enter an administrator name and password The VAIO Data Restore Tool window appears For instructions on how to use the software see the help file included with the software If necessary move the restored fil...

Page 25: ...ur computer You may also lose data that you created before the restoration process Before restoring you must uninstall the preinstalled software or software drivers you are going to restore Click Start Control Panel and Uninstall a program under Programs and select the preinstalled software or software drivers to uninstall If they are not uninstalled you may not complete the restoration process su...

Page 26: ...er may become unstable or slow in the following cases Your computer has been infected with a computer virus You have changed the Windows settings You have installed software or a software driver which is not compatible with your computer You may need to apply different procedures to get your computer back to normal depending on whether Windows starts or not If you can start Windows follow the step...

Page 27: ...s working normally see page 21 Uninstall software or software drivers which are not compatible with your computer if you have installed such software or software drivers or restore the preinstalled software or software drivers to the originally factory condition see page 25 Restore your data from the backup copy made with the Windows Complete PC Backup and Restore feature available on models with ...

Page 28: ...ve changed or created after the backup If you have such files and want to restore them make backup copies of them with the Rescue Data software For instructions on how to use the software see To back up your data with Rescue Data on page 22 2 Make backup copies of your files with the Rescue Data software if you have not yet made them see page 22 3 Examine your computer hardware a CPU memory module...

Page 29: ... software applications designed to modify partition information The data modification or deletion may disable a system recovery Recovering your computer system can restore the preinstalled software only except certain software It cannot restore software applications that were installed on your own or the data you created after purchase Recovering your computer system cannot restore only the Window...

Page 30: ...the hard disk Make sure you have the backup copy of your valuable data On models with a fingerprint sensor recovering your computer system will delete all the fingerprint templates on the hard disk See the specifications to see whether your model is equipped with a fingerprint sensor Disconnect all peripherals from the computer except the power cord or the AC adapter before recovering your compute...

Page 31: ... C drive to the original factory condition 1 Launch VAIO Recovery Center see page 12 2 Select Restore C Drive and click Start 3 Read the information about software or features to resolve the problems select Skip if you have already tried all of them and click Next If the User Account Control window appears click Continue 4 Read the warnings thoroughly select the I understand check box and click St...

Page 32: ...roblems select Skip if you have already tried all of them and click Next 4 Select Skip and click Next if you have created the recovery discs If you have not create recovery discs see page 14 If the User Account Control window appears click Continue 5 Follow the on screen instructions After completing the recovery process restore your data from the backup copy you have made To restore the data from...

Page 33: ...r computer and turn on the computer again The Windows Boot Manager is displayed 2 Press the M or m key to select Start VAIO Recovery Center and press the Enter key 3 Follow the steps after step 1 in To restore the C drive on page 31 or steps 2 3 and 5 in To restore your entire computer system on page 32 depending on your computer state To recover your computer system from recovery partition 1 Turn...

Page 34: ...ed at the time of purchase depending on the model Creating a hard disk partition The steps described here take as an example the hard disk partitioning to change the size of the C drive and create another partition There are two options to create a partition Create a partition using the Windows feature Create a partition in the recovery process If you reduce the volume of the C drive partition you...

Page 35: ...he C drive Size of available shrink space in MB Indicates the available space in the C drive which you can assign as a new partition Enter the amount of space to shrink in MB Enter the desired volume of the new partition You cannot specify the volume exceeding the amount of Size of available shrink space in MB Total size after shrink in MB Indicates the volume of the C drive after you shrink the v...

Page 36: ...ter 2 Press the F10 key when the VAIO logo appears If the Edit Boot Options window is displayed press the Enter key 3 Skip the following step 2 and go to step 3 2 Press the M or m key to select Start VAIO Recovery Center and press the Enter key 3 Click Restore Complete System and Start 4 Select Skip and click Next Follow the on screen instructions until the window to divide your hard disk is displ...

Page 37: ...ithin 71 hours The process will resume after the computer restarts Be sure to connect and use the power cord or the AC adapter to power your computer when using this software 1 Make backup copies of your valuable files Make a backup copy of your data using the Back Up Files wizard if you can start Windows Make a backup copy of your data with the Rescue Data software if you cannot start Windows You...

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