Sony VAIO PictureBook Computer, User Manual

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Support Options
1 VAIO
®
User Guide and VAIO
®
Quick Start
The online VAIO
®
Computer User Guide and printed VAIO
®
Computer Quick Start provide you with information on how to
maximize your computer capabilities and solve common problems. To access the online user guide, click Start on the
Windows
®
taskbar, select Help and Support, and click on VAIO User Guide. The Quick Start is supplied in the box with your
computer.
2 Manuals and Online Help Files
The software preinstalled on your computer may come with an online manual. These manuals are stored on the hard disk
drive as online help files. You can find the help files from the Help menu under the specific software application. Some
software applications may come with a printed manual.
3 Operating System Online Support
Your computer comes preinstalled with Microsoft
®
Windows
®
. For operating system support, access Sony Computing Support
at: http://www.sony.com/pcsupport .
4 VAIO Support Agent
You can find VAIO Support Agent by clicking Start and then selecting Help and Support. Using advanced diagnostic
technology, Sony's VAIO Support Agent runs scheduled protections of your applications, network settings, and other
important software settings. When your software is protected, you can use VAIO Support Agent to repair software
problems by restoring your software to any of the previously protected states.
5 Sony PC Support
This service provides you with instant access to information on commonly encountered problems. Enter a description of your
problem and the Knowledge Database searches for the corresponding solutions online. You can access Sony Computing
Support at:
http://www.sony.com/pcsupport .
6 Sony Fax-on-Demand
This service, which requires a fax machine or your fax software, provides answers to commonly asked questions. You can
use this automated service to request a list of available topics, then select the topics that you want to receive. To contact
the Sony fax-on-demand service, call: 1-888-4-SONY-PC (1-888-476-6972).
7 Sony Customer Support
Software support is available free of charge for 90 days after the original date of purchase. You can call and speak with a
Sony Customer Support Representative without using your computer by calling: 1-888-4-SONY-PC (1-888-476-6972).
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