Getting Help
Troubleshooting (Windows® 2000 Professional systems)
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My software program “locks up” or crashes
Contact the software publisher or designated provider for technical support. Please
refer to your Software guide for information on how to contact them.
My mouse doesn’t work
If you are using an external mouse, check that the mouse is plugged into the
mouse connector.
If you have connected an external mouse while your computer is on, you must
restart your computer.
If you are using an optional Sony USB PCGA-UMS1 mouse, check that the mouse
is plugged into the USB connector.
My touchpad interprets a single tap as a double-click
Open the Mouse icon in the Control Panel and change the button assignments in the
Mouse Properties dialog box. One of the buttons is assigned to the double-click
action.
About Digital Video Captures and DVgate
While I'm recording images to a digital video device using DVgate, my system displays the
message "Failed to record to DV deck,Please check deck's power status, cable
connection…"
Close all open applications and restart your computer. Frequent recording of images
to a digital video device while using DVgate sometimes causes this to occur.
For more information on DVgate, see the DVgate online help.
