Getting Help
Troubleshooting (Windows® 98 systems)
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ROM drive in your notebook computer. The region code is listed on the disc’s
packaging.
If you hear sound but cannot see video, your computer’s video resolution may be
set too high. For best results, change the resolution in Windows Control Panel/
Display/Settings to 800 x 600 using 8-bit color.
If you see video but cannot hear sound, check all of the following:
1
Make sure the mute setting is off in your DVD player.
2
Check the master volume setting in the audio Mixer. If you have connected
speakers externally, check the volume settings in your computer speakers and
check the connections between your speakers and the computer.
3
Check the Windows Control Panel/System/Device Manager to see that the
drivers are installed properly.
A dirty or damaged disc may cause the computer to “hang” while it tries to read
the disc. If necessary, reboot the computer, remove the disc, and then check that it
is not dirty or damaged.
When I double-click an application icon a message such as “You must insert the
application CD into your CD-ROM drive” appears and the software does not start
Some titles require specific files that are located on the application’s DVD-ROM /
CD-ROM disc. Insert the disc and try starting the program again.
Make sure you place the disc in the tray with the label side facing up.
My floppy disk drive can’t write to a diskette
The diskette is write-protected. Disable the write-protect feature or use a diskette
that is not write-protected.
