Sony SRS-X11 Page 16 Help Manual Download

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Personal Audio System

SRS-X11

Troubleshooting

Troubleshooting

What can I do to solve a problem?

Speaker

Power supply

Unable to turn on the speaker or charge the built-in battery

Sound

No sound/Low sound level

Distorted sound/Humming or noise in the speaker output

BLUETOOTH

Pairing

Unable to pair the speaker with a BLUETOOTH device

One-touch connection (NFC)

Unable to connect the speaker to a BLUETOOTH device with One-touch connection (NFC)

Speaker add function

Unable to connect a BLUETOOTH device with the speaker in the speaker add function

Phone calls

No voice/Low voice from callers

Additional information

Reset

Using the RESET button

Initializing the speaker

4-568-649-11(1)

Help Guide

List of Topics

Summary of Contents for SRS-X11

Page 1: ...ns how to use this speaker Select a topic from the navigation pane on the left Getting Started Making connections Listening to music Phone calls Information Troubleshooting Speaker BLUETOOTH Additional information Help Guide How to Use Troubleshooting ...

Page 3: ...53 Connecting with an NFC compatible device by one touch NFC 55 Disconnecting the NFC compatible device by one touch NFC 58 Switching devices by one touch NFC 59 Portable audio device etc AUDIO IN 18 Connecting to a portable audio device etc 60 Listening to music 3 BLUETOOTH device 19 Listening to music of a device via BLUETOOTH connection 61 Terminating the BLUETOOTH connection After use 63 Speak...

Page 4: ...nd Low sound level 87 Distorted sound Humming or noise in the speaker output 88 BLUETOOTH 8 Pairing 30 Unable to pair the speaker with a BLUETOOTH device 89 One touch connection NFC 31 Unable to connect the speaker to a BLUETOOTH device with One touch connection NFC 90 Speaker add function 32 Unable to connect a BLUETOOTH device with the speaker in the speaker add function 91 Phone calls 33 No voi...

Page 7: ...Personal Audio System SRS X11 Listening to music BLUETOOTH device Speaker add function Portable audio device etc AUDIO IN 4 568 649 11 1 Copyright 2015 Sony Corporation Help Guide How to Use 3 ...

Page 12: ...Personal Audio System SRS X11 BLUETOOTH Pairing One touch connection NFC Speaker add function Phone calls 4 568 649 11 1 Copyright 2015 Sony Corporation Help Guide Troubleshooting 8 ...

Page 14: ...nnections BLUETOOTH How to make a wireless connection with BLUETOOTH devices Pairing and connecting with a BLUETOOTH device Connecting with a paired BLUETOOTH device Connecting with an NFC compatible device by one touch NFC Disconnecting the NFC compatible device by one touch NFC Switching devices by one touch NFC Portable audio device etc AUDIO IN Connecting to a portable audio device etc Listeni...

Page 15: ...vice etc Phone calls Phone calls Receiving a call Making a call Terminating the BLUETOOTH connection After use Button functions for a phone call Information About the indicators About the indicators Notes on use Precautions Notes on charging What is BLUETOOTH wireless technology Trademarks Trademarks Support website Customer support websites 4 568 649 11 1 Copyright 2015 Sony Corporation 11 ...

Page 16: ...ut BLUETOOTH Pairing Unable to pair the speaker with a BLUETOOTH device One touch connection NFC Unable to connect the speaker to a BLUETOOTH device with One touch connection NFC Speaker add function Unable to connect a BLUETOOTH device with the speaker in the speaker add function Phone calls No voice Low voice from callers Additional information Reset Using the RESET button Initializing the speak...

Page 18: ...Personal Audio System SRS X11 Parts and controls Parts and controls Names of buttons connections and indicators on the speaker 4 568 649 11 1 Copyright 2015 Sony Corporation Help Guide How to Use 14 ...

Page 19: ...e included items Check that all items are packed with the speaker before use Attaching the strap to the speaker Attaching the supplied strap to the speaker makes it easy to carry around 4 568 649 11 1 Copyright 2015 Sony Corporation Help Guide How to Use 15 ...

Page 20: ...C outlet You can charge the speaker from an AC outlet Turning the power on You can turn on the speaker Turning the power off You can turn off the speaker Auto power off function The speaker turns off automatically if no operation is performed and no sound is input for a certain time 4 568 649 11 1 Copyright 2015 Sony Corporation Help Guide How to Use 16 ...

Page 21: ... speaker with a BLUETOOTH device that is already paired Connecting with an NFC compatible device by one touch NFC By touching the speaker with an NFC compatible device the speaker turns on automatically then proceeds to pairing and making a BLUETOOTH connection Disconnecting the NFC compatible device by one touch NFC You can disconnect the speaker from the connected device by touching the speaker ...

Page 22: ...11 Portable audio device etc AUDIO IN Connecting to a portable audio device etc You can connect a portable audio device etc using an audio cable not supplied 4 568 649 11 1 Copyright 2015 Sony Corporation Help Guide How to Use 18 ...

Page 23: ... You can enjoy listening to music of your BLUETOOTH device wirelessly via BLUETOOTH connection Terminating the BLUETOOTH connection After use After use terminate the BLUETOOTH connection between the speaker and the BLUETOOTH device 4 568 649 11 1 Copyright 2015 Sony Corporation Help Guide How to Use 19 ...

Page 24: ... SRS X11 speakers via BLUETOOTH you can select audio reproduction between stereo mode stereo sound and double mode monaural sound Terminating the BLUETOOTH connection After use After use terminate the BLUETOOTH connection between the speaker and the BLUETOOTH device 4 568 649 11 1 Copyright 2015 Sony Corporation Help Guide How to Use 20 ...

Page 25: ...table audio device etc AUDIO IN Listening to music of a portable audio device etc You can enjoy music of a portable audio device etc connected to the AUDIO IN jack 4 568 649 11 1 Copyright 2015 Sony Corporation Help Guide How to Use 21 ...

Page 26: ...ith a BLUETOOTH mobile phone using the speaker with the hands free function Terminating the BLUETOOTH connection After use After use terminate the BLUETOOTH connection between the speaker and the BLUETOOTH device Button functions for a phone call You can operate your BLUETOOTH mobile phone with the speaker via BLUETOOTH connection 4 568 649 11 1 Copyright 2015 Sony Corporation Help Guide How to Us...

Page 27: ...Personal Audio System SRS X11 About the indicators About the indicators The indicators show the status of the speaker 4 568 649 11 1 Copyright 2015 Sony Corporation Help Guide How to Use 23 ...

Page 28: ...ut the built in battery of the speaker What is BLUETOOTH wireless technology BLUETOOTH wireless technology is a short range wireless technology that enables wireless data communication between digital devices such as a computer and digital camera 4 568 649 11 1 Copyright 2015 Sony Corporation Help Guide How to Use 24 ...

Page 30: ...Personal Audio System SRS X11 Support website Customer support websites URLs of the customer support websites 4 568 649 11 1 Copyright 2015 Sony Corporation Help Guide How to Use 26 ...

Page 33: ...Personal Audio System SRS X11 Sound No sound Low sound level Distorted sound Humming or noise in the speaker output 4 568 649 11 1 Copyright 2015 Sony Corporation Help Guide Troubleshooting 29 ...

Page 35: ...al Audio System SRS X11 One touch connection NFC Unable to connect the speaker to a BLUETOOTH device with One touch connection NFC 4 568 649 11 1 Copyright 2015 Sony Corporation Help Guide Troubleshooting 31 ...

Page 36: ...onal Audio System SRS X11 Speaker add function Unable to connect a BLUETOOTH device with the speaker in the speaker add function 4 568 649 11 1 Copyright 2015 Sony Corporation Help Guide Troubleshooting 32 ...

Page 39: ...will be suppressed You can enjoy up to about 12 hours 2 of continuous wireless music playback with the built in lithium ion rechargeable battery External input jack AUDIO IN Strap supplied Charging the speaker by connecting to a computer AC outlet 3 with the micro USB cable supplied By connecting two SRS X11 speakers via BLUETOOTH you can select audio reproduction between the stereo mode stereo so...

Page 40: ...1 power PAIRING button 2 call button 3 VOL volume buttons 4 N mark 5 L indicator 6 BLUETOOTH indicator 7 R indicator 8 Microphone 9 ADD button 10 RESET button 11 AUDIO IN jack 12 DC IN 5V jack 13 Strap hole 14 CHARGE indicator Help Guide How to Use 36 ...

Page 42: ...ntact your dealer Personal audio system SRS X11 Micro USB cable Strap Startup Guide Provides you with instructions on how to connect the speaker with BLUETOOTH devices and basic operations Reference Guide Provides you with precautions and product specifications Warranty card depending on your region country 4 568 649 11 1 Copyright 2015 Sony Corporation Help Guide How to Use 38 ...

Page 43: ... to the speaker Attaching the supplied strap to the speaker makes it easy to carry around 1 Thread the string through the strap hole on the speaker 2 Thread the other end of the strap through the string then pull it to secure Help Guide How to Use 39 ...

Page 44: ... pull the strap forcefully once it has been attached to the speaker The supplied strap is exclusively designed for use with the speaker Do not use the strap with other devices otherwise the strap may be damaged 4 568 649 11 1 Copyright 2015 Sony Corporation 40 ...

Page 45: ...would take about four hours 1 if the connected PC has ability to output in 1 5 A It would take about eight hours 1 if the connected PC has ability to output in 500 mA The CHARGE indicator will turn off when charging has ended If the CHARGE indicator stays turned off when the speaker power is off and connected to a booted computer the built in lithium ion battery is fully charged Once the battery i...

Page 46: ...aker is connected to a booted PC If you want to use the speaker while charging lower the volume of the speaker Otherwise turn off the speaker and charge the battery to its full capacity When you use the speaker at a loud volume for a long time the battery may run low even if the speaker is connected to a booted PC As a result sound becomes low This is not a malfunction Turn off the speaker and cha...

Page 47: ...tructions supplied with your USB AC adaptor The time stated below may vary depending on the ambient temperature or conditions of use It would take about four hours 1 if the connected USB AC adaptor has ability to output in 1 5 A It would take about eight hours 1 if the connected USB AC adaptor has ability to output in 500 mA The CHARGE indicator will turn off when charging has ended If the CHARGE ...

Page 48: ...vered by the warranty When you use the speaker at a loud volume the battery may run low even if the speaker is connected to an AC outlet If you want to use the speaker while charging lower the volume of the speaker Otherwise turn off the speaker and charge the battery to its full capacity When you use the speaker at a loud volume for a long time the battery may run low even if the speaker is conne...

Page 49: ...RGE indicator flashes three times in orange and turns off when you turn on the speaker the battery is empty and needs to be charged When the CHARGE indicator flashes slowly in orange the battery is running low and needs to be charged In this condition the volume of the speaker may become low Before charging the speaker make sure to turn it off Related Topic Turning the power off Charging the speak...

Page 50: ...o System SRS X11 Turning the power off 1 Press the power PAIRING button The BLUETOOTH indicator turns off Related Topic Auto power off function 4 568 649 11 1 Copyright 2015 Sony Corporation Help Guide How to Use 46 ...

Page 51: ...ker and a smartphone or mobile phone via HFP HSP No music sound is played when the speaker is connected to a BLUETOOTH device When the speaker is in AUDIO IN mode No operation on the speaker No music sound is played on an audio device connected to the AUDIO IN jack or the music sound of an audio device connected to the AUDIO IN jack is too small No BLUETOOTH device is connected to the speaker via ...

Page 52: ... two connecting patterns Pairing and connecting with a BLUETOOTH device Connecting with an NFC compatible device by one touch NFC Connecting the speaker with the paired device Once the BLUETOOTH devices are paired there is no need to pair them again To connect a device already paired refer to the following topic Connecting with a paired BLUETOOTH device Connecting the speaker with an NFC compatibl...

Page 53: ...ave already been paired the paired device with the oldest connection time is replaced by the new one When the pairing information of the speaker has been deleted from the BLUETOOTH device When the speaker is initialized all pairing information is deleted The speaker can be paired with multiple devices but can only play music from one paired device at a time When an audio cable is connected to the ...

Page 54: ...OTH indicator flashes slowly in white When you turn on the speaker for the first time after purchase the BLUETOOTH indicator will begin to flash quickly in white and the speaker enters pairing mode automatically by just turning on the speaker Proceed to step 3 When you turn on the speaker the speaker tries to make a BLUETOOTH connection with the last connected BLUETOOTH device If the device is nea...

Page 55: ...ings the pairing mode is not released If the pairing mode is released before finishing the process repeat from step 2 When pairing with a BLUETOOTH device that cannot display a list of detected devices or that has no display you may be able to pair the device by setting both the speaker and the BLUETOOTH device to pairing mode At this time if a passkey is set besides 0000 on the BLUETOOTH device p...

Page 56: ...UETOOTH connected device is not output from the speaker the hands free function is available To listen to music from the BLUETOOTH device disconnect the audio cable from the speaker s AUDIO IN jack Related Topic Connecting with a paired BLUETOOTH device Listening to music of a device via BLUETOOTH connection Terminating the BLUETOOTH connection After use Listening to music wirelessly with two spea...

Page 57: ... indicator stays lit When you want to connect another BLUETOOTH device terminate the current BLUETOOTH connection by operating the currently connected BLUETOOTH device 2 Make the BLUETOOTH connection from the BLUETOOTH device When the BLUETOOTH connection is established the BLUETOOTH indicator stays lit Note When the speaker made a connection automatically with the last connected BLUETOOTH device ...

Page 58: ...evice is not output from the speaker the hands free function is available To listen to music from the BLUETOOTH device disconnect the audio cable from the speaker s AUDIO IN jack Related Topic Pairing and connecting with a BLUETOOTH device Listening to music of a device via BLUETOOTH connection Terminating the BLUETOOTH connection After use 4 568 649 11 1 Copyright 2015 Sony Corporation 54 ...

Page 59: ...C compatible devices together i e at the N mark symbol or location designated on each device 1 Set the NFC function of the device to on For details refer to the operating instructions supplied with the device If your smartphone OS is Android 2 3 3 or later and less than Android 4 1 proceed to step 2 If your smartphone OS is Android 4 1 or later proceed to step 4 NFC compatible Walkman models 2 pro...

Page 60: ...the speaker is off it will turn on when the device touches it Follow the on screen instructions to establish the connection When the BLUETOOTH connection is established BLUETOOTH indicator stays lit To disconnect touch the speaker with the device again Note When using the speaker add function Touch the speaker where the BLUETOOTH indicator is lit The device cannot make a BLUETOOTH connection with ...

Page 61: ... BLUETOOTH device have been connected via BLUETOOTH connection sound from the BLUETOOTH connected device is not output from the speaker the hands free function is available To listen to music from the BLUETOOTH device disconnect the audio cable from the speaker s AUDIO IN jack If your smartphone is a type that goes into standby mode in response to magnetic force it may not be able to connected by ...

Page 62: ...nnected if touching the speaker where the BLUETOOTH indicator is turned off Hint After the speaker is disconnected from the device by one touch if no operation is performed and no sound is input for a certain time the speaker turns off automatically by the auto power off function If you cannot disconnect the speaker try the following Start the app on the device and move the device slowly over the ...

Page 63: ...nother NFC compatible BLUETOOTH headset or BLUETOOTH speaker the NFC compatible device disconnects from the speaker and connects with the BLUETOOTH device it just touched If you cannot switch devices try the following Start the app on the NFC compatible device and move the NFC compatible device slowly over the N marked part of the speaker If the NFC compatible device is in a case remove the case M...

Page 64: ... to music via BLUETOOTH connection You cannot listen to music via BLUETOOTH connection while an audio cable is used with the speaker Disconnect the cable from the speaker s AUDIO IN jack after use For connection use the cable with a stereo mini plug at both ends If you use a cable with resistance the sound may be lower or may not be output When the BLUETOOTH connection is active you can use the ha...

Page 65: ... to adjust the volume of a BLUETOOTH device Operations may vary depending on the BLUETOOTH device Refer also to the operating instructions supplied with your BLUETOOTH device 1 Connect the speaker with the BLUETOOTH device The BLUETOOTH indicator lights up in white when the BLUETOOTH connection is established 2 Start playback on the BLUETOOTH device and adjust the volume to a moderate level 3 Pres...

Page 66: ...ia BLUETOOTH connection the speaker switches to the AUDIO IN mode automatically In this case music of the BLUETOOTH device is not output if the BLUETOOTH connection is active the hands free function is available To listen to music from the BLUETOOTH device again disconnect the audio cable from the speaker s AUDIO IN jack Related Topic How to make a wireless connection with BLUETOOTH devices Termin...

Page 67: ...matically by the auto power off function when the speaker satisfies the following conditions and the BLUETOOTH connection is terminated No operation on the speaker No BLUETOOTH connection has been established between the speaker and a smartphone or mobile via HFP HSP No music sound is played when the speaker is connected to a BLUETOOTH device When using the speaker add function if you turn off one...

Page 68: ... button on one of the speakers to turn it on The BLUETOOTH indicator of the speaker begins to flash 3 Press and hold the ADD button on the speaker where the power PAIRING button is pressed in step 2 until you hear beeps The BLUETOOTH and L R indicators flash A beep will then be heard when the R indicator lights up while the BLUETOOTH and L indicators keep flashing 4 Once the R indicator of the spe...

Page 69: ...and the R indicators turn off Hint In some cases the L indicator may light up right after the ADD button is pressed and held depending on the condition of the BLUETOOTH connection 6 Press the ADD button repeatedly on the speaker where the BLUETOOTH indicator is flashing to change audio reproduction between stereo mode and double mode The L R indicators on both speakers show the status of audio rep...

Page 70: ...peaker where the BLUETOOTH indicator flashes in white Beeps are heard when the speaker enters pairing mode and the BLUETOOTH indicator begins to flash quickly While the speaker is in pairing mode make the BLUETOOTH connection from the BLUETOOTH device Move the NFC compatible device over the N marked part of the speaker where the BLUETOOTH indicator is flashing to connect by one touch NFC When the ...

Page 71: ...time is turned on the speaker will try to establish the speaker add function with the other speaker that had been connected If you want to use two SRS X11 speakers as the speaker add function again turn the other speaker on within a minute otherwise the speaker will terminate the automatic connection as the speaker add function If you want to use the speaker that had been used as one of the speake...

Page 72: ...e cable that has a stereo mini plug at both ends 2 Turn on the speaker The BLUETOOTH indicator flashes slowly in white When you turn on the speaker for the first time after purchase or there is no pairing information stored in the speaker the BLUETOOTH indicator will begin to flash quickly in white 3 Turn on the connected device 4 Start playback on the connected device and adjust the volume to a m...

Page 73: ...shes in white to indicate the BLUETOOTH status Absence of sound from the BLUETOOTH device does not indicate any trouble with the speaker If the BLUETOOTH connection is active you can use the hands free function while listening to music of a portable audio device etc that is connected to the speaker s AUDIO IN jack Related Topic Connecting to a portable audio device etc 4 568 649 11 1 Copyright 201...

Page 74: ...OOTH mobile phone Ring tone set on the speaker Ring tone set on the BLUETOOTH mobile phone Ring tone set on the BLUETOOTH mobile phone only for a BLUETOOTH connection 1 Connect the speaker with a BLUETOOTH mobile phone The BLUETOOTH indicator lights up in white when the BLUETOOTH connection is established When using the speaker add function Connect to the speaker where the BLUETOOTH indicator is f...

Page 75: ... In the case of the HFP or HSP connection switch the call device to the speaker by pressing and holding the call button for about two seconds or operating your BLUETOOTH mobile phone The volume of music playback and calling is set independently in the speaker If the caller cannot hear or can barely hear your voice talk more directly into the microphone of the speaker Note When using the speaker ad...

Page 76: ... Topic How to make a wireless connection with BLUETOOTH devices Terminating the BLUETOOTH connection After use Making a call Button functions for a phone call 4 568 649 11 1 Copyright 2015 Sony Corporation 72 ...

Page 77: ...UETOOTH mobile phone The BLUETOOTH indicator lights up in white when the BLUETOOTH connection is established When using the speaker add function Connect to the speaker where the BLUETOOTH indicator is flashing In the following steps operate this speaker that is connected to the BLUETOOTH mobile phone Operation during a hands free call is only available with this speaker 2 Operate the BLUETOOTH mob...

Page 78: ...peaker If the caller cannot hear or can barely hear your voice talk more directly into the microphone of the speaker Note When using the speaker add function sound of the phone call is output from only the speaker where the BLUETOOTH indicator is lit Depending on the BLUETOOTH mobile phone playback may not pause when making a call Use a BLUETOOTH mobile phone at least 50 cm away from the speaker N...

Page 79: ...one number Outgoing call Press the call button once to cancel an outgoing call Press and hold the call button for about two seconds to change the call device between the speaker and mobile phone Incoming call Press the call button once to answer a call Press and hold the call button for about two seconds to reject a call During call Press the call button once to finish a call Press and hold the ca...

Page 80: ...e micro USB cable and plug it in again Note In an extremely cold or hot environment charging stops for safety If charging takes a long time it also makes charging of the speaker stop In these conditions the CHARGE indicator keeps flashing in orange quickly but this is not a malfunction To resolve these issues unplug the micro USB cable and plug it in again within the operating temperature of betwe...

Page 81: ...s operating as the monaural speaker while the double mode of the speaker add function is enabled R indicator Flashes The speaker enters the speaker add function mode Lights up The speaker is operating as the right speaker while the stereo mode of the speaker add function is enabled The speaker is operating as the monaural speaker while the double mode of the speaker add function is enabled Related...

Page 82: ... supply a USB port of a computer Make sure to use the following supplied micro USB cable USB Type A plug Connects to a computer or USB AC adaptor USB Micro B plug Connects to the speaker On placement Do not set the speaker in an inclined position Do not leave the speaker in a location near heat sources in a place subject to direct sunlight excessive dust moisture rain mechanical shock or in a car ...

Page 83: ...attery to its full capacity once every six months to maintain its performance If the speaker is not used for a long time it may take longer to charge the battery If you have any questions or problems concerning the speaker that are not covered in this Help Guide please consult your nearest Sony dealer 4 568 649 11 1 Copyright 2015 Sony Corporation 79 ...

Page 84: ...is a problem with the battery Note Charging time varies depending on battery usage conditions Charge the speaker in an ambient temperature of between 5 C and 35 C 41 F and 95 F The speaker becomes warm during charging This is not a malfunction If the speaker is not used for a long time it may take longer to charge the battery Avoid exposure to rapid temperature change direct sunlight moisture sand...

Page 85: ...r A microwave oven is in use near the speaker A device that generates electromagnetic radiation is in use near the speaker Interference from other devices Because BLUETOOTH devices and wireless LAN IEEE802 11b g use the same frequency microwave interference may occur and result in communication speed deterioration noise or invalid connection if the speaker is used near a wireless LAN device In suc...

Page 86: ...ETOOTH communication A device featuring the BLUETOOTH function is required to conform to the BLUETOOTH standard specified by Bluetooth SIG and be authenticated Even if the connected device conforms to the above mentioned BLUETOOTH standard some devices may not be connected or work correctly depending on the features or specifications of the device Noise or sound skips may occur depending on the BL...

Page 87: ... Google Play are trademarks of Google Inc Microsoft Windows and Windows Vista are registered trademarks or trademarks of Microsoft Corporation in the United States and or other countries iPhone iPad iPod and Mac OS X are trademarks of Apple Inc registered in the U S and other countries All other product names mentioned in this Help Guide may be the trademarks or registered trademarks of their resp...

Page 88: ... For customers in the USA http esupport sony com For customers in Canada http esupport sony com CA For customers in European countries http www sony eu support For customers in Latin America http www sony latin com For customers in other countries regions http www sony asia com 4 568 649 11 1 Copyright 2015 Sony Corporation Help Guide How to Use 84 ...

Page 89: ...ttery Push the RESET button of the speaker Initialize the speaker This operation resets volume settings etc and deletes all pairing information Look up information on the issue on the customer support website If the operations above do not work consult your nearest Sony dealer Related Topic Charging the speaker from a computer Charging the speaker from an AC outlet Customer support websites Using ...

Page 90: ...er that the micro USB cable is connected to is turned on Make sure the micro USB cable is firmly connected to the USB AC adaptor Make sure the USB AC adaptor is firmly connected to the speaker and the AC outlet Related Topic Charging the speaker from a computer Charging the speaker from an AC outlet Turning the power on About the indicators 4 568 649 11 1 Copyright 2015 Sony Corporation Help Guide...

Page 91: ... are connecting a personal computer to the speaker make sure the audio output setting of the computer is set for a BLUETOOTH device Check that the speaker has established BLUETOOTH connection with the BLUETOOTH device Pair the speaker and the BLUETOOTH device again Related Topic How to make a wireless connection with BLUETOOTH devices Connecting to a portable audio device etc Listening to music of...

Page 92: ...CHARGE indicator is flashing in orange The device with a built in radio or tuner cannot be connected to the speaker via BLUETOOTH since noise may occur in broadcasts Locate the speaker farther away from a TV radio or tuner etc since noise may occur in broadcasts When using the speaker add function if any other BLUETOOTH device s such as a BLUETOOTH mouse or BLUETOOTH keyboard is connected to the B...

Page 93: ...iciently or connect the speaker to a computer AC outlet To use the speaker add function pair with the speaker where the BLUETOOTH indicator flashes in white Once the speaker is initialized an iPhone iPad iPod may not be able to connect to the speaker In this case delete pairing information on the iPhone iPad iPod then pair them again Related Topic Charging the speaker from a computer Charging the ...

Page 94: ...se remove it NFC reception sensitivity varies depending on the device If you repeatedly fail to connect the speaker with a device by one touch connect it to the speaker by on screen operation Check that your device is compatible with NFC Look up information on the issue on the customer support website To use the speaker add function pair with the speaker where the BLUETOOTH indicator flashes in wh...

Page 95: ... SRS X11 speakers perform the pairing procedure between a BLUETOOTH device and the speaker where the BLUETOOTH indicator is flashing in white Then make a BLUETOOTH connection Related Topic Listening to music wirelessly with two speakers Speaker add function 4 568 649 11 1 Copyright 2015 Sony Corporation Help Guide Troubleshooting 91 ...

Page 96: ...speaker and the connected device Check that output of the BLUETOOTH mobile phone is set for the speaker Select an HFP or HSP BLUETOOTH connection by operating the BLUETOOTH device Related Topic How to make a wireless connection with BLUETOOTH devices Receiving a call Making a call 4 568 649 11 1 Copyright 2015 Sony Corporation Help Guide Troubleshooting 92 ...

Page 97: ...the RESET button turn on the speaker If it does not turn on consult your nearest Sony dealer Note Pairing information is not deleted by pushing the RESET button To reset the speaker while it is being powered by the built in battery push and hold the RESET button until the BLUETOOTH indicator turns off After resetting the volume function and sound settings may be different 4 568 649 11 1 Copyright ...

Page 98: ...until the speaker turns off The speaker is initialized Settings such as volume etc are restored to the factory default settings and all pairing information is deleted Note To turn on the speaker after initializing it connect the speaker to a computer AC outlet If the speaker is being powered by the built in battery it cannot be turned on 4 568 649 11 1 Copyright 2015 Sony Corporation Help Guide Tr...

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