Sony V
A
IO
Desktop User
Guide
Getting help
69
About CDs and floppy disks
My CD/DVD tray does not open
To open the disc drive, proceed as follows:
With the eject button:
1
Make sure the power is turned on.
2
Press the eject button on the appropriate disc drive
.
Using
My Computer
:
1
Click
Start
, and then
My Computer
.
2
Right-click the disc drive icon.
3
Select the
Eject
option.
The disc drive opens and you can retrieve the disc.
If the disc tray still does not eject, the CD/DVD-writing application software may be stopping it. Make sure
the application is closed before you proceed.
I cannot play a CD
❑
After inserting the CD, wait for a few seconds for the system to detect it before you try to access it.
❑
Make sure the label of the disc is facing outwards.
❑
If the disc requires software, make sure the software is installed according to the instructions of the
program.
❑
Check the volume of your speakers.
❑
Clean the disc with an appropriate cleaner.
❑
Moisture condensation may have occurred. Leave the computer for at least 1 hour before turning it on.