Sony PCG-FXA47 VAIO User Guide (primary manual) User Manual Download Page 89

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Troubleshooting

This section describes how to solve common problems you may encounter
when using your notebook. Many problems have simple solutions, so try
these suggestions before you contact Sony Computing Support
(http://www.sony.com/pcsupport).

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Troubleshooting Your Notebook

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Troubleshooting the LCD Screen

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Troubleshooting the Mouse and Touchpad

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Troubleshooting Drives, PC Cards and Peripheral Devices

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Troubleshooting Software

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Troubleshooting the Modem

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Troubleshooting Audio

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Troubleshooting the Printer

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Troubleshooting i.LINK devices

Summary of Contents for PCG-FXA47 VAIO User Guide (primary manual)

Page 1: ...sing the Floppy Disk Drive 18 Using the Optical Disc Drive 21 To insert a disc 21 To eject a disc 22 To play a DVD 23 Notes on CD and DVD discs 24 To write data to a CD RW or CD R disc 24 Using PC Cards 26 To insert a PC Card 26 To remove a PC Card 27 Using a Second Battery Pack 29 To insert a second battery pack 29 To charge the second battery pack 30 To view remaining battery power 30 To remove ...

Page 2: ...eplicator 40 To attach your notebook to the port replicator 40 To remove your notebook from the port replicator 43 Connecting a PS 2 External Mouse or Keyboard 45 To connect an external mouse or keyboard 45 Connecting an AV Device 46 Connecting a Parallel Port Printer 47 To connect a printer 47 Connecting a USB Printer 48 To connect a USB printer 48 Connecting an External Display 49 To connect a c...

Page 3: ...Your Notebook Capabilities 58 Personal Digital Assistant 58 Wireless LAN Access Point 58 Wireless LAN PC Card 59 Customizing Your VAIO Notebook 61 Selecting the Display Mode 62 Changing the window design of Sony software 65 Adding Memory 67 Precautions and Procedures 68 Typical expansion memory configuration 68 Removing a Memory Module 70 Installing a Memory Module 72 Viewing the Amount of Memory ...

Page 4: ...Why does the System Properties dialog box display a slower CPU speed than advertised 93 Troubleshooting the LCD Screen 94 My LCD screen is blank 94 My LCD screen continues to show the previous screen 94 The image on my connected external display is not centered or sized properly 94 I want to change the video resolution of my display 94 I cannot switch the LCD display to TV and vice versa 94 Troubl...

Page 5: ...pears and the software does not start 99 I cannot use the DVgate software 99 Troubleshooting the Modem 100 My modem does not work 100 My modem connection is slow 100 Troubleshooting Audio 101 My speakers make no sound 101 My microphone does not work 101 I cannot hear sound when playing a CD 101 Troubleshooting the Printer 103 I cannot print 103 Troubleshooting i LINK devices 104 I cannot establish...

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Page 7: ...er Guide This User Guide provides detailed information on all aspects of using your new VAIO computer from keyboard functions to preinstalled software applications In the left navigation window click the topics you want to learn more about and that information will be displayed in this main window ...

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Page 9: ...ing aspects of your new computer Using the Keyboard Using the Touchpad Using the Floppy Disk Drive Using the Optical Disc Drive Using PC Cards Using a Second Battery Pack Using the Weight Saver Using Power Saving Modes Connecting a Phone Line Connecting to a LAN ...

Page 10: ...rea to type numbers or to perform mathematical calculations such as addition and subtraction Note that you must press the Num Lock key to activate the numeric keypad When you do so the Num Lock light turns on Navigation keys Several keys are devoted to moving the cursor on the screen Correction keys The Insert Back Space and Delete keys enable you to make corrections in your documents Escape key F...

Page 11: ...ntrol and Alt Alternate keys offer another way to give commands For example in many applications instead of choosing the Save command from a menu you can hold down Ctrl and press S referred to as Ctrl S The Shift key operates the same way as on a typewriter it is used to produce capital letters or special symbols such as and Windows key The key with the Windows logo displays the Windows Start menu...

Page 12: ...is the equivalent of selecting Find and then Files or Folders from the Start menu Ctrl F Displays the Windows Find Computer window where you can locate other computers This is the equivalent of selecting Find and then Computer from the Start menu M Minimizes all displayed windows Shift M Returns all minimized windows to their previous size R Displays the Run window This is the equivalent of select...

Page 13: ...indicator will light when data is being read from or written to the hard disk Do not enter Standby mode or turn off the notebook when this indicator is on Light On Off Num Lock The number keys in the numeric keypad are active The alphanumeric character keys in the keypad area are active Caps Lock The letters appear in uppercase as you type The Shift key lowers the case of typed letters when Caps L...

Page 14: ...play Mode for more information Combinations Feature Function Fn F3 Mute On Off Toggles the built in speaker off and on Fn F4 Speaker volume Adjusts the built in speaker volume To increase volume press Fn F4 Fn Shift F4 Speaker volume Adjusts the built in speaker volume To decrease volume press Fn Shift F4 Fn F5 Brightness control Adjusts the brightness of the LCD To increase light intensity press ...

Page 15: ...will not work Fn only F8 Control AV out Toggles between LCD only and dual LCD TV display modes Select one display at a time to playback DVDs Connect the cable before you turn on the notebook otherwise Fn F8 will not work Fn Esc Standby Puts the system into Standby mode a power management state To return the system to the active state press any key Some functions are not available until Windows lau...

Page 16: ...lled a touchpad You can point to select drag and scroll objects on the screen using the built in touchpad Touchpad Action Description Point Slide one finger on the touchpad to place the pointer on an item or object Click Press the left button once Double click Press the left button twice Left button Touchpad Pointer Right button ...

Page 17: ... then click the Mouse icon in the Control Panel Right click Press the right button once In many applications this action displays a shortcut menu of context sensitive choices Drag Slide one finger while pressing the left button Scroll Move your finger along the right edge of the touchpad to scroll vertically Move your finger along the bottom to scroll horizontally The scroll function is available ...

Page 18: ... drive in the multipurpose bay To insert a disk 1 Hold the disk with the label side facing up 2 Gently insert the disk into the drive until it clicks into place To remove a disk 1 Wait until the LED indicator light turns off and then press the Eject button to remove the disk Label side facing up Eject button LED indicator light ...

Page 19: ... See Using the Weight Saver for details To reinsert the floppy disk drive 1 Turn off the notebook 2 If another device is in the multipurpose bay remove the device See To remove the second battery pack for details 3 Insert the floppy disk drive with the VAIO label facing up into the multipurpose bay until the RELEASE lever locks into place Do not push the eject button when the LED indicator is turn...

Page 20: ...Change text in this variable definition to document title 20 Inserting the floppy disk drive Multipurpose bay Floppy disk drive ...

Page 21: ... disc on the tray with the label side facing up For DVDs that can be played on both sides the side of the disc facing up is the side that plays 4 Press the disc onto the hub until the disc clicks securely into place When the notebook is in Standby or Hibernate mode you cannot insert a disc See Using Power Saving Modes for more information on Standby and Hibernate modes Ejecting the tray Avoid usin...

Page 22: ...ot remove an optical disc See Using Power Saving Modes for more information about power saving modes If the optical disc does not slide out when you press the Eject button turn off the notebook and insert a thin pointed object such as a paper clip into the manual eject hole Inserting an optical disc Make sure to seat the disc firmly over the hub fingers If you do not seat the disc firmly you could...

Page 23: ...deo viewing experience If you connect your notebook to a TV display you may need to adjust the display resolution Read the suggestions below to set the display resolution to the proper dimensions Also see Selecting the Display Mode for more information You cannot use the Fn F8 function to switch between LCD and TV once a DVD is inserted into the optical drive Change the settings to disable the scr...

Page 24: ...RW disc To create a CD R disc that is readable in a CD ROM drive make sure that you finish the writing process before ejecting the disc For more information see the instructions included with Windows XP Notes on writing data to a CD RW or CD R disc For optimal writing speed deactivate the screen saver and exit anti virus software before writing data to a disc For best results use CD Rs that are co...

Page 25: ...ions such as Excel Word and Outlook turn off the FindFast application Do not strike or shake the notebook while writing data to a disc Always use the AC adapter as the power source for your notebook if you are writing data to a CD RW or CD R disc Using battery power may result in data transfer failure ...

Page 26: ...Release button once The Release button pops out 2 Push the Release button a second time The PC Card slot protector pops out When you use a Type III PC Card you need to remove both the top and bottom PC Card slot protectors The PC Card slots accommodate two Type I II PC Cards or one Type III PC Card These slots are compatible with CardBus Use the lower slot for Type III PC Cards You do not need to ...

Page 27: ...dure describes how to remove the PC Card while the notebook is on If you want to remove the PC Card while the notebook is off perform steps 4 6 and 7 below PC Card slot protector Inserting a PC Card Do not force a PC Card into the slot as this may damage the connector pins Do not carry your notebook while touching the head of a PC Card such as a wireless LAN card as pressure or shock may damage th...

Page 28: ...e Standby or Hibernate power management modes while the card is inserted you may find that a device connected to your system is not recognized Restart your system to correct the problem Some PC Cards may require that you disable idle devices when using the PC Card Be sure to use the most recent software driver provided by the PC Card manufacturer If an exclamation mark appears on the Device Manage...

Page 29: ...e first battery pack is 85 percent full You can monitor which battery pack is charging by observing the battery indicators To insert a second battery pack 1 If another device is in the multipurpose bay remove that device 2 Insert the battery pack into the multipurpose bay If the battery is being used the battery 2 indicator turns on 3 Attach the weight saver to the notebook to stabilize the batter...

Page 30: ...C power The battery indicator flashes while the battery is charging See also To charge the battery pack in the printed Quick Start for more information To view remaining battery power To view remaining battery power perform the following steps Using weight saver for second battery cover Charging the second battery Battery pack Weight saver Battery indicators ...

Page 31: ... sure that the other battery pack s indicator is on If the indicator of the battery pack you are removing is on right click the battery icon on the taskbar and click the Switch discharge battery option 1 There is a Release lever on the bottom of the weight saver To remove the battery pack slide this lever in the direction of arrow 1 and then slide the RELEASE lever on the bottom of the notebook in...

Page 32: ...o attach the weight saver 1 If another device such as a battery pack is in the multipurpose bay remove that device See To remove the second battery pack for more information 2 Fold out the hinged arm of the weight saver and then push on the hinged arm to lock it into place Slide the weight saver in the direction of the arrow until it clicks into place 3 Manually lock the weight saver s Release lev...

Page 33: ... the weight saver 1 To remove the weight saver first slide the multipurpose bay Release lever in the direction of the arrow 2 Remove the weight saver Multipurpose bay Release lever Arrow 1 Weight saver Arrow 2 RELEASE lever Release lever ...

Page 34: ...green when your notebook is in this mode To save power you can turn off a specific device such as the LCD or the hard disk drive Standby mode In Standby Mode the notebook saves the current state of the system in RAM and switches off power to the CPU The amber power indicator flashes in this mode To activate Standby mode To activate Standby mode press the key combination Fn Esc To return to normal ...

Page 35: ...The notebook returns to its previous state Standby requires less time than Hibernate to return to normal mode Standby uses more power than Hibernate The Save to Disk Manager screen appears and then the notebook enters Hibernate mode Do not move the notebook until its power indicator turns off When returning from Hibernate mode the system status stored on the hard disk is erased and the notebook st...

Page 36: ...gister your software online and use Sony Customer Support you must connect to a phone line Connecting phone cable Your notebook does not work with party lines cannot be connected to a coin operated telephone and may not work with multiple phone lines or a private branch exchange PBX Some of these connections may result in excess electrical current and could cause a malfunction in the internal mode...

Page 37: ...etwork Tasks heading or click Set up a home or small office network depending on your configuration 3 Depending on your choice either the Add Network Place Wizard or the Network Setup Wizard is displayed 4 Follow the on screen instructions Connecting to LAN Warning Only connect 10BASE T and 100BASE TX cables to the Ethernet jack Do not connect any other type of network cable or phone cable Connect...

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Page 39: ...a Port Replicator Connecting a PS 2 External Mouse or Keyboard Connecting an AV Device Connecting a Parallel Port Printer Connecting a USB Printer Connecting an External Display Connecting a USB Device Connecting an i LINK Device Connecting with another VAIO computer Connecting External Speakers Connecting an External Microphone Expanding Your Notebook Capabilities ...

Page 40: ... To supply power to your notebook while it is connected to the port replicator connect the AC adapter directly to the port replicator Port replicator 1 Serial port 5 USB ports 2 Printer port 6 Mouse Keyboard PS 2 port 3 Monitor port 7 DC In port 4 Network port Ethernet 10BASE T 100BASE TX The port replicator can be powered only with an AC power adapter Do not remove the AC adapter from the port re...

Page 41: ...the notebook to the port replicator 4 Attach the bottom of the notebook to the port replicator connector until it clicks into place When attaching your notebook to the port replicator do not attempt to insert or remove the battery pack Lifting and turning the notebook with an attached port replicator could cause a temporary loss of power and may result in data loss Port replicator connector Port r...

Page 42: ...on the port replicator 6 Plug the power cord into the AC adapter and an AC outlet The power indicator turns green Attaching notebook to port replicator Connecting AC adapter to port replicator Use the AC adapter that comes with your notebook or the optional Sony adapter Port replicator optional Notebook Power cord AC adapter ...

Page 43: ...n off your notebook and the connected peripherals 2 Pull the levers on each side of the port replicator to release the notebook from the port replicator 3 Lift the notebook away from the port replicator Power indicator Releasing notebook from port replicator Power Release lever Port replicator connector Lever ...

Page 44: ...the port replicator connector cover on the bottom of your notebook Removing notebook from port replicator Close the port replicator connector cover after removing your notebook from the port replicator If the cover is left open dirt may get inside and damage the notebook ...

Page 45: ...eplicator identified by the symbols Plug either the mouse or the keyboard cable into this port with the arrow facing upward Before you connect or disconnect the mouse or keyboard turn off the notebook You can only connect one external device at a time therefore it is impossible to connect both a PS 2 mouse and PS 2 keyboard simultaneously Connecting external mouse or keyboard to the port replicato...

Page 46: ...to the notebook 2 Restart the notebook and wait until it finishes 3 Toggle between your LCD and your TV with the Fn F8 key combination The image appears on the LCD or TV Reinsert your DVD to launch your DVD software Connecting a TV to the Notebook See the manual that came with your peripheral device for more information on its installation and use A part of the image cannot be displayed on your TV...

Page 47: ...nter port identified by the symbol Plug the printer cable supplied with the printer into this port on the notebook Printer connector See the manual that came with your printer for more information on its installation and use If your printer stops functioning after resuming from a power saving mode see Troubleshooting the Printer for more information Printer cable supplied with the printer Power co...

Page 48: ...s To connect a USB printer Plug the optional USB printer cable into either of the two USB ports on your notebook and the USB port on your printer To use a printer first install the driver software that came with your printer Connecting a USB Printer See the manual that came with your printer for more information on its installation and use Power cord USB printer cable not supplied Printer USB conn...

Page 49: ...onitor jack identified by the symbol on the back of the notebook 2 Plug the display cable optional into this port 3 If necessary plug one end of the display power cord into the display and the other end into an AC outlet Connect the external display before you turn on the notebook Connecting an external computer display See the manual that came with your computer display for more information on it...

Page 50: ... an external display to the Monitor port you can toggle the output between the Liquid Crystal Display LCD the external monitor or both devices Use the Fn F7 keys to select a display See also Selecting the Display Mode for more information See the manual that came with your multimedia computer display for more information on its installation and use Connecting a projector See the manual that came w...

Page 51: ...gles between the LCD the external display connected to the Monitor port or both the LCD and external display Select one display at a time to playback DVDs Connect the cable before you turn on the notebook otherwise Fn F7 will not work Only LCD LCD and external display Only external display ...

Page 52: ... Sony USB mouse such as the PCGA UMS1 series optional with this notebook Since the USB mouse software driver is preinstalled in the notebook you simply plug the USB mouse into the USB port to use it One USB port supports one USB device The following steps describe the procedure for connecting a USB mouse to your notebook Refer to the manual that came with your USB device for specific installation ...

Page 53: ... i LINK is a trademark of Sony used to designate that a product contains an IEEE 1394 con nector The i LINK connection may vary depending on the software application operating system and compatible i LINK devices All products with an i LINK connection may not communicate with each other Refer to the documentation that came with your compatible i LINK device for more information on operating condit...

Page 54: ... external devices If the external device requires power from the i LINK port you cannot use the device with the notebook The notebook supports transfer rates of up to 400 Mbps however the actual transfer rate is the lowest transfer rate of the external device The i LINK features available may vary depending on the software applications you use See the documentation that accompanied your software f...

Page 55: ... system and compatible i LINK devices All products with an i LINK connector may not communicate with each other Refer to the documentation that came with your compatible i LINK device for information on operating conditions and proper connection Before con necting compatible i LINK PC peripherals to your system such as a CD RW or hard disk drive confirm their operating system compatibility and req...

Page 56: ... speakers Make sure that the speakers are designed for computer use Turn down the volume of the speakers before you turn them on To connect external speakers 1 Locate the Headphone jack identified by the symbol on the left side of the notebook 2 Plug the speaker cable into this jack Do not place floppy disks on the speakers the speakers magnetic field can damage the data on floppy disks Connecting...

Page 57: ...nal microphone 1 Locate the Microphone jack identified by the symbol on the left side of the notebook A protruding dot above the Microphone jack further distinguishes this jack from other jacks and ports 2 Plug the microphone cable into the Microphone jack Make sure your microphone is designed for notebook use The microphone should be compliant with the plug in power microphone Connecting micropho...

Page 58: ... and other details in the address book and find them when you need them Add tasks to the To Do List prioritize them and assign them due dates Synchronize your data with the software on your notebook to back up your data Track expenses when you are out of the office then transfer the data to your notebook Exchange data with your notebook Wireless LAN Access Point The Wireless LAN Access Point is de...

Page 59: ...the Wireless LAN Access Point can be purchased separately and is designed for building a wireless LAN environment You can use the Wireless LAN PC Card with or without the Access Point With the Access Point you can build a wireless LAN between computers that are equipped with the Wireless LAN PC Card and gain access to the Internet Without the Access Point you can achieve direct communication Peer ...

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Page 61: ...61 Customizing Your VAIO Notebook The following sections briefly describe how to change your notebook s default settings Selecting the Display Mode Changing the window design of Sony software ...

Page 62: ...external monitor When you connect an external display you can switch the display mode between your notebook s LCD display and the external monitor 1 Click Start on the Windows taskbar then click Control Panel 2 Click Appearance and Themes then click Display to open the Display Properties window 3 Click the Settings tab then click Advanced The Default Monitor and ATI RAGE MOBILITY M1 AGP dialog box...

Page 63: ...TY M1 AGP dialog box If you cannot see your movie or DVD on the external display change the monitor or TV setting by clicking the Secondary icon and changing it to Primary You may not be able to display the notebook LCD screen and an external display or projector at the same time depending on the types of computer displays and projectors you are using Turn on the notebook after you connect the ext...

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Page 65: ...window click Switch to Classic View 3 Double click UI Design Selector 4 Click or and select the desired design 5 Click Apply The UI Design Selector window design changes The window design for your Sony software will match the UI Design Selector window 6 To try another selection click or then click OK to close the UI Design Selector This feature is available with UI Design Selector compatible softw...

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Page 67: ... PC100 CL2 SDRAM SO DIMMs gold lead contacts Refer to the Specifications flyer that came with your notebook for the amount of memory pre installed The amount of memory on your notebook varies depending on the model you purchased This section describes how to replace memory modules in your computer Precautions and Procedures Removing a Memory Module Installing a Memory Module Viewing the Amount of ...

Page 68: ...scribed below only at an ESD workstation If such a station is not available do not work in a carpeted area and do not handle materials that produce or hold static electricity cellophane wrappers for example Ground yourself by maintaining contact with an unpainted metal portion of the chassis while performing the procedure Do not open the memory module package until you are ready to install the mod...

Page 69: ...utions and Procedures 69 Models with 256 MB memory Models with 512 MB memory Total System Memory MB Slot 1 MB Slot 2 MB 256 256 384 256 128 512 256 256 Total System Memory MB Slot 1 MB Slot 2 MB 512 256 256 ...

Page 70: ...lug your notebook and remove the battery pack s 3 After your notebook has cooled loosen and remove the screw that secures the cover of the memory bay on the bottom of your notebook Use an appropriate screwdriver 4 Touch a metal object such as the connector panel on the back of your notebook to discharge any static electricity Removing the memory module cover Screwdriver Screw ...

Page 71: ...ule Your notebook comes with a memory module installed in the memory slot To upgrade your memory removal of these modules may be necessary before installing your upgrade memory module 2 Pull the memory module in the direction of the arrow 1 Pull the tabs in the direction of the arrow The memory module is released 1 2 1 ...

Page 72: ...g the preinstalled memory 2 Remove the new memory module from its packaging 3 Install the memory module by sliding it into the memory module slot Press the module into place until it clicks 4 Tighten the screw on the cover of the memory bay Installing memory module 1 Slide the memory 2 Press the module into place until it clicks module into the slot ...

Page 73: ...he Windows taskbar right click My Computer then click Properties The System Properties window appears 3 Click the General tab The amount of memory MB of RAM is shown If the additional memory is not shown remove and reinstall the memory module One MB of RAM is equal to 1024 bits System Properties window ...

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Page 75: ... play learn and communicate as soon as you turn it on This section provides the following information An overview of the various software that come with your notebook and the activities you can perform with your software Details on your Sony application driver and system recovery CDs ...

Page 76: ...tems Inc Using state of the art image editing tools you can unleash your artistic ability and create digital images for print e mail and posting to the Web The versatile image capturing options allow you to start working with digital and traditional photos immediately Explore endless creative possibilities for your personal images with Adobe Photoshop Elements America Online America Online Inc Ame...

Page 77: ...tal video camera recorder to the i LINK connector and capture your own video clips and still images You can edit clips from your video add others and combine clips into new movie segments You can also save your images in a variety of popular file formats EarthLink Network Total Access EarthLink Network Inc An Internet Service Provider that supplies access information and assistance to its customer...

Page 78: ...ou ll find a powerful new technology that will help you get work done more quickly by providing real time context sensitive options for important actions from formatting to error correction Task panes consolidate important tasks into a single integrated view enabling you to conduct searches launch and format documents and view the contents of your Clipboard from one location Microsoft Word Microso...

Page 79: ...eo Recorder functions on a computer that does not have Giga Pocket Personal Video Recorder installed You can play Video Capsules created by Giga Pocket Personal Video Recorder and if a Giga Pocket Server is available on your home network watch TV streamed from the Giga Pocket Server and remotely control the Giga Pocket Server s TV programming functions PictureGear Sony Electronics Inc This image m...

Page 80: ...tomized news and local weather reports comics and more Sony ScreenBlast ACID Sony Pictures Digital Entertainment With the powerful Sony ScreenBlast ACID software you can create royalty free music by utilizing its loop based production tool including unlimited tracks and enhanced effects Sony ScreenBlast Sound Forge Sony Pictures Digital Entertainment Sony ScreenBlast Sound Forge allows you to reco...

Page 81: ...eek new player skin design audio CD burning capability and a parametric equalizer for fine tuning audio playback VAIO Support Agent Sony Electronics Inc VAIO Support Agent provides immediate interactive online support VisualFlow Sony Electronics Inc VisualFlow software is a state of the art Sony multimedia browser designed specifically for Memory Stick media It displays any still picture movie or ...

Page 82: ... corrupted or are erased Driver Recovery CD s Sony Electronics Inc This CD enables you to reinstall individual device drivers if they become corrupted or are erased System Recovery CD s Sony Electronics Inc This CD enables you to format the C partition of the hard disk drive then reinstall the operating system and software titles that shipped with your notebook if they become corrupted or are eras...

Page 83: ... you have any questions on using the Application Recovery CD contact Sony Customer Support 1 Turn on your notebook If your notebook is already on close all applications 2 When the Windows desktop appears insert the Sony Application Recovery CD in the optical drive The Application Recovery utility loads automatically 3 When the Application Recovery menu appears select the icon for the application y...

Page 84: ...installing specific drivers with the Driver Recovery CD 1 Turn on your computer If your computer is already on close all applications 2 When the Windows desktop appears insert the Driver Recovery CD into the optical disc drive 3 Click Start in the Windows taskbar then click Control Panel The Control Panel window appears 4 Click Performance and Maintenance then System The System Properties dialog b...

Page 85: ...ware Update Wizard appears 9 Click next The wizard searches for the correct driver on your Driver Recovery CD 10 When the recovery process is complete click Finish Some drivers require that you restart the computer to complete installation Properties dialog box ...

Page 86: ...rchased The System Recovery utility will perform a Full Restore with Format It formats the hard disk drive then restores all the original software 1 Insert the Sony System Recovery CD in the optical drive 2 Shut down your notebook as described in the Shutting Down Your Notebook section of your printed Quick Start 3 Wait four seconds and turn on your notebook 4 Click OK to signify you have read and...

Page 87: ...elect Save and Exit then press Enter The message Save configuration changes and exit now appears 7 Check that Yes is selected then press Enter The notebook restarts from the Recovery CD After recovering your system using the System Recovery CD s you may be prompted to insert your Application Recovery CD s after restarting Windows Insert the Application Recovery CD to automatically complete recover...

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Page 89: ...ggestions before you contact Sony Computing Support http www sony com pcsupport Troubleshooting Your Notebook Troubleshooting the LCD Screen Troubleshooting the Mouse and Touchpad Troubleshooting Drives PC Cards and Peripheral Devices Troubleshooting Software Troubleshooting the Modem Troubleshooting Audio Troubleshooting the Printer Troubleshooting i LINK devices ...

Page 90: ...ng If you are using an external display check that it is plugged into a power source and turned on Check that the brightness and contrast controls are adjusted correctly See the manual that came with the display for details Condensation may cause the notebook to malfunction If this occurs do not use it for at least one hour Take the battery pack out of the notebook unplug the power cord plug it in...

Page 91: ... disk 2 Restart the notebook and confirm that Windows starts properly If Windows still does not start follow these steps to start the BIOS 1 Turn off the notebook 2 Remove any peripheral devices connected to the notebook 3 Turn the notebook on again 4 Press F2 when the Sony logo appears The BIOS setup menu screen appears 5 Press the arrow keys to select the Exit menu 6 Press the arrow keys to sele...

Page 92: ...ious step does not work press and hold the power button for at least four seconds This turns off the power If your notebook stops responding while playing a CD or DVD stop the CD DVD and restart the notebook To restart the notebook press Ctrl Alt Delete simultaneously When the Windows Task Manager appears select Shut Down and then Restart from the drop down list Unplug the notebook from the AC ada...

Page 93: ...hy does the System Properties dialog box display a slower CPU speed than advertised Your computer uses a speed controlling technology that conserves power and extends battery life The System Properties dialog box may display the CPU s current speed rather than the maximum speed If this procedure does not work press and hold the power button for four seconds or longer to shut down the notebook ...

Page 94: ...ows key and the D key twice to refresh the screen The image on my connected external display is not centered or sized properly Use the controls on your external display to adjust the image See the manual that came with your display for more information I want to change the video resolution of my display Follow this procedure to change the video resolution of your display Click Start Control Panel ...

Page 95: ...ust adjust the button assignments Follow these steps 1 Press the Windows key and use the arrow keys to click Control Panel Printers and Other Hardware and then Mouse 2 Change the button assignments in the Mouse Properties dialog box One of the buttons is assigned to the double click action If you are still experiencing problems check that another mouse was not installed You may need to use your Dr...

Page 96: ...re than 4 seconds If the pointer does not move while playing a disc press Ctrl Alt Delete simultaneously to stop playback and restart the notebook If you are still experiencing problems check that another mouse was not installed You may need to use your supplied Driver Recovery CD to reinstall the touchpad or mouse drivers See To use the Driver Recovery CD s for more information ...

Page 97: ...irt or damage If you see video but cannot hear audio check all of the following Check that your optical drive does not have the mute setting enabled Check the volume setting in the audio mixer If you are using external speakers check the volume settings and then check the connections between your external speakers and the notebook Click Start Control Panel Performance and Maintenance System and th...

Page 98: ...ck the connections for each device and then restart your notebook My PC Card is not working Check that the PC Card is installed properly Check that the PC Card is compatible with Microsoft Windows Check that any necessary drivers were installed properly See To use the Driver Recovery CD s for more information on installing the drivers i LINK is a Sony trademark used to designate that a product con...

Page 99: ...formation When I click an application icon the message You must insert the application CD into your optical drive appears and the software does not start Some titles require specific files that are located on the application CD Insert the disc and try starting the program again Make sure you place the CD in the tray with the label side facing up I cannot use the DVgate software Connect your notebo...

Page 100: ...y CD s for more information My modem connection is slow Your notebook is equipped with a V 90 K56flex compatible modem Many factors may influence modem connection speed including telephone line noise or compatibility with telephone equipment such as fax machines or other modems If you think your modem is not connecting properly to other PC based modems fax machines or your Internet Service Provide...

Page 101: ...that the volume is turned up Check the volume controls in the Windows taskbar If you connect external speakers check that the speakers are properly connected and the volume is turned up If the speakers have a mute button make sure it is off If the speakers are powered by batteries check that the batteries are inserted properly and that they are charged If you have connected an audio cable to the H...

Page 102: ...nu on the left The System Properties window opens 2 Select the Hardware tab and then click Device Manager in the Device Manager box A window opens listing your notebook hardware devices 3 Double click DVD CD ROM drives From the drop down list double click the drive name A properties window opens Select the Use this device enable check box if it is not already selected and then click OK ...

Page 103: ...ck the icon of the printer that is not functioning and then select Properties to access the Properties window 4 Click OK to close the Properties window The printer should now function properly Verify that the parallel port is set to the proper mode 1 Restart your computer and then press the F2 key when the Sony logo screen appears The BIOS setup menu appears 2 Press the Esc key 3 Select Get Defaul...

Page 104: ...ection may vary depending on the software applications operating system and compatible i LINK devices All products with an i LINK connection may not communicate with each other Refer to the documentation that came with your compatible i LINK device for information on operating conditions and proper connection Before con necting compatible i LINK PC peripherals to your system such as a CD RW or har...

Page 105: ...105 Getting Help Sony provides you with several support resources to answer questions about your VAIO notebook or the preinstalled software Refer to these resources in the order they are listed ...

Page 106: ...lications may come with a printed manual 3 Operating System Online Support Your notebook comes preinstalled with Microsoft Windows For operating system support you can access Microsoft customer support at http support microsoft com directory 4 VAIO Support Agent You can find VAIO Support Agent by clicking Start and then selecting Help and Support Using advanced diagnostic technology Sony s VAIO Su...

Page 107: ...t of available topics then select the topics that you want to receive To contact the Sony fax on demand service call 1 888 4 SONY PC 1 888 476 6972 7 Sony Customer Support Software support is available free of charge for 90 days after the original date of purchase You can call and speak with a Sony Customer Support Representative without using your notebook by calling 1 888 4 SONY PC 1 888 476 697...

Page 108: ...w adobe com phone 206 675 6126 fee based support fax 206 628 5737 e mail techdocs adobe com hours M F 6 AM 5 PM PT Web site http www aol com phone 800 827 6364 hours 7 days a week 24 hours a day Web site http www apple com phone 512 674 8700 hours 7 days a week 6 AM 6 PM PT Web site http www arcsoft com e mail support arcsoft com phone 510 440 9901 fax 510 440 1270 hours M F 8 30 AM 5 30 PM PT Web...

Page 109: ... 949 387 7800 e mail support trendmicro com hours M F 8 AM 5 PM PT Web site http www intuit com support phone 800 644 3193 hours 7 days a week 24 hours a day Web site http service real com rjoptions html e mail http service real com help call html online form phone 206 674 2680 fax 206 674 3586 hours M F 8 AM 6 PM PST Sat Sun 7 30 AM 4 PM PST Web site http www sony com pcsupport phone 888 4 SONY P...

Page 110: ... 1 888 4 SONY PC 1 888 476 6972 or find Sony Customer Service on the Web at http www sony com pcsupport Web site http www sony com pcsupport phone 888 4 SONY PC 888 476 6972 Support from 1 888 4 SONY PC is free of charge for 90 days after the original date of purchase hours 7 days a week 24 hours a day Web site http www intervideo com jsp Support jsp phone 510 651 0888 e mail support intervideo co...

Page 111: ...ers 14 buttons Eject 21 C cameras digital video recorder 53 canceling commands 11 Caps Lock indicator light 13 CD DVD discs ejecting 22 inserting 21 CD RW DVD Combo Drive 21 charging battery packs 30 coin operated telephones 36 computer 106 connecting to another 55 customizing 61 expanding capabilities of 58 troubleshooting 90 connecting another computer 55 coin operated telephones 36 digital vide...

Page 112: ...1 CD DVD discs 22 weight saver 33 Escape key 11 expanding your notebook capabilities 58 expansion memory configuration 68 external devices display 50 display see also monitor 49 speakers 14 56 external display connecting 49 F floppy disk drive troubleshooting 97 Fn key 11 combination commands 14 function keys 11 G getting help 105 H hard drives indicator light 13 installing additional 26 hardware ...

Page 113: ...atures 17 multimedia computer display 50 multiple phone lines 36 N navigation keys 11 network connecting 26 Num Lock indicator light 13 O operator keys 11 optical disc drive closing tray 22 opening tray 21 optical discs ejecting 22 optical drive using 21 optical drive tray troubleshooting 98 output devices adding 47 48 P party phone lines 36 PBX 36 PC Card inserting 26 troubleshooting 97 98 using ...

Page 114: ...6 Shift key 11 Smart Connect 55 software changing window design 65 Smart Connect 55 support information 108 troubleshooting 99 Software list 75 Sony Fax on Demand service 107 Sony Service Center 110 speakers external 56 switching 14 troubleshooting 101 volume 14 Standby mode 34 support software 108 support technical 105 switching display 15 monitor 15 T technical support 105 touchpad 16 troublesho...

Page 115: ...k Drive 18 V video camera 53 viewing the amount of memory 73 volume control 14 W weight saver attaching 29 connecting 32 removing 33 using 32 window design of Sony software 62 Windows Explorer 12 Find window 12 key 11 key combinations 12 taskbar 92 Wireless LAN Access Point 58 ...

Page 116: ...Change text in this variable definition to document title 116 ...

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