Getting Help
About Sony’s Support Options
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Procedure for an application recovery
1
Take the Application Recovery CD-ROM (vol. 2 of 2).
2
Turn on your computer (using AC power only) and wait until Windows
®
98 has
booted up.
3
Insert the Application Recovery CD-ROM in the CD-ROM drive.
The Install Manager will load automatically.
4
When the Install Manager menu appears, follow the on-screen instructions to
select the application you want to recover.
5
Follow the installation instructions in Install Manager.
Reinstalling a device driver
Some applications or peripherals require specific drivers which you won’t find in the
Windows
®
98 drivers folder. To help you find or restore typical drivers needed by
your pre-installed applications, you can use the Application Recovery CD-ROM.
1
First check whether the driver you plan to reinstall is on the Application
Recovery CD-ROM. Only device drivers that are not delivered with
Windows
®
98 can be found in the drivers directory (in G:\Drivers).
2
Check all underlying sub-directories for the appropriate driver.
3
Next, launch the “Add New Hardware” wizard (in the Windows
®
start menu,
select “Settings”, then “Control Panel”) to install the appropriate device by
browsing through the appropriate folders.
✍
The recovery process takes
between 10 to 20 minutes to
complete.
You must run the Application
Recovery CD (vol. 2 of 2) from
Windows
®
98. The
application will not run from
DOS.
When performing an
application recovery, you do
not lose data on your hard
disk.
