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Getting Help
Using the Product Recovery CD-ROMs
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Procedure for a system recovery
1
Take the System Recovery CD-ROM (vol. 1 of 2)
2
Turn on your computer (using AC power only) and insert the System Recovery
CD-ROM vol.1 in the CD-ROM drive.
3
Shut down your computer.
4
Wait ten seconds and turn your computer back on.
5
Click “OK” to confirm that you have read and accepted the Microsoft End-User
License Agreement.
6
The system recovery screen appears next. If you're really sure that you do not
mind losing all your data, click “YES”.
7
You will get a final warning. If you select “GO”, all data will be removed
permanently and the recovery process will start.
If your computer does not start the system recovery utility.
Please refer to your Customer Service Guide to contact VAIO-Link by phone or by fax.
Performing an Application Recovery.
The application recovery utility allows you to reinstall individual applications.
Reinstalling a program can fix the problems encountered if it does not run correctly
any more.
!
Applying a system recovery
means that you will lose all
your data stored on the hard
drive. Therefore, before
applying a system recovery,
save your data stored on the
hard disk to an external disk.
If this is not possible under
Windows
®
98, try to save
your data from the DOS-
prompt to an external disk
(floppy, zip or additional Hard
Disk, etc..).
!
CAUTION: make sure that your
computer is connected to AC
(not the batteries) before you
attempt a system recovery.
!
CAUTION: when the recovery
is performed, you must
remove the recovery CD-ROM
from the drive before
restarting the computer. If the
CD-ROM is still in the drive,
you will restart a recovery
process.