Sony KV-32XBR400, Service Manual

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KV-32XBR400/36XBR400/36XBR400H/38DRC1/38DRC1C
47
If, after reading these operating instructions, you have additional questions related to the use of your Sony
television, please call our Customer Information Services Center at 1-800-222-SONY (7669) (U.S. residents
only) or (416) 499-SONY (7669) (Canadian residents only).
Cannot gain enough volume
when using a cable box
❏
Increase the volume of the cable box using the cable box’s remote control.
Then press
TV (FUNCTION) and adjust the TV’s volume.
Cannot receive channels
❏
Use Auto Program in the Channel menu to add receivable TV channels that
are not presently in TV memory (see page 30).
Unable to select a channel
❏
Use Auto Program in the Channel menu to add receivable TV channels that
are not presently in TV memory (see page 30).
Lost password
❏
In the password screen (see page 31), enter the following master password:
4357. The master password clears your previous password; it cannot be
used to temporarily unblock channels.
Problem Possible Remedies
44
Operating a VCR
Operating an MDP
(Laserdisc Player)
To Do This ... Press
Turn on/off
VTR/DVD (POWER)
Change channels CH +/-
Record
N
and
REC
simultaneously.
Play
N
Stop
x
Fast forward
M
Rewind the tape
m
Pause
X
(press again to resume normal playback)
Search the picture forward
or backward
M
or
m
during playback
(release to resume normal playback)
Change input mode TV/VCR
To Do This ... Press
Turn on/off VCR/DVD (POWER)
Play
N
Stop
x
Pause
X
(press again to resume normal playback)
Search the picture forward
or backward
M
or
m
during playback
(release to resume normal playback)
Search a chapter forward or
backward CH +/-
45
Operating a Satellite
Receiver
Operating a DVD
Player
Operating a Cable
Box
To Do This ... Press
Turn on/off SAT/CABLE (POWER)
Select a channel 0-9 buttons, ENTER
Change channels CH +/-
Back to previous channel
JUMP
Display channel number DISPLAY
Display DBS guide GUIDE
Display DBS menu MENU
Move highlight (cursor) Joystick or arrows
Select item button
To Do This ... Press
Turn on/off VTR/DVD (POWER)
Play
N
Stop
x
Pause
X
(press again to resume normal playback)
Step through different tracks
of an audio disc
M
to step forward or
m
to step backward
Step through different
chapters of a video disc
CH+
to step forward or
CH-
to step backward
Display the DVD menu DVD MENU
Select tracks directly 0-9 buttons
Display the menu
(Setup) MENU
To Do This ... Press
Turn on/off
SAT/CABLE (POWER)
Select a channel 0-9 buttons, ENTER
Change channels CH +/-
Back to previous channel JUMP
46
Troubleshooting
Problem Possible Remedies
No picture
(screen not lit), no sound
❏
If your TV does not turn on, and a red light keeps flashing, your TV may
need service. Call your local Sony Service Center.
❏
Make sure the power cord is plugged in.
❏
Push the power button on the front of the TV.
❏
Check to see if the TV/VIDEO setting is correct: when watching TV, set to
TV, and when watching connected equipment, set to
VIDEO 1 , 2 , 3 , 4 , 5 or 6 .
❏
Try another channel. It could be station trouble.
Remote control
does not operate
❏
Batteries could be weak. Replace the batteries.
❏
Press TV (FUNCTION) when operating your TV.
❏
Make sure the TV’s power cord is connected securely to the wall outlet.
❏
Locate the TV at least 3-4 feet away from fluorescent lights.
❏
Check the orientation of the batteries.
Dark, poor or no
picture (screen lit),
good sound
❏
Adjust the Picture setting in the Video menu (see page 26).
❏
Adjust the Brightness setting in the Video menu (see page 26).
❏
Check antenna/cable connections.
Good picture,
no sound
❏
Press
MUTING
so that “MUTING” disappears from the screen (see page 40).
❏
Make sure Speaker is set to ON in the Audio menu (see page 28).
Cannot receive upper
channels (UHF) when using
an antenna
❏
Change Cable to OFF (see page 30).
❏
Use Auto Program in the Channel menu to add receivable channels that are
not presently in TV memory (see page 30).
No color
❏
Adjust the Color settings in the Video menu (see page 26).
Only snow and noise appear
on the screen
❏
Check the antenna/cable connections.
❏
Make sure the channel is broadcasting programs.
❏
Press ANT to change the input mode (see page 40).
Dotted lines
or stripes
❏
Adjust the antenna.
❏
Move the TV away from noise sources such as cars, neon signs, or hair-
dryers.
TV is fixed to one channel
❏
Use Auto Program in the Channel menu to add receivable channels that are
not presently in TV memory (see page 30).
❏
Check your Channel Fix settings (see page 30).
Double images or ghosts
❏
Use a highly directional outdoor antenna or a cable (when the problem is
caused by reflections from nearby mountains or tall buildings).
Cannot operate menu
❏
If the item you want to choose appears in gray, you cannot select it.
Cannot receive any channels
when using cable TV
❏
Use Auto Program in the Channel menu to add receivable channels that are
not presently in TV memory (see page 30).
❏
Check your cable settings.
❏
Make sure Cable is set to ON in the Channel menu (see page 30).