Sony HT-A7000 Help Manual Download Page 103

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Help Guide

Sound Bar

HT-A7000

Troubleshooting

If the speaker system does not work properly, handle it in the following order.

1. Search for the cause and solution of the issue by referring to these Help Guide or Operating Instructions.

The troubleshooting method is listed in “Troubleshooting.”

2. Search for the cause and solution of the issue on the Sony support site.

Sony support site provides latest support information and Frequently Asked Questions.

For customers in Americas

https://www.sony.com/am/support

For customers in Europe

https://www.sony.eu/support

For customers in Asia-Pacific, Oceania, Middle East, and Africa

https://www.sony-asia.com/support

3. Reset the speaker system.

All the settings of the speaker system return to their initial status.

4. Should any problems persist, consult your nearest Sony dealer.

103

Summary of Contents for HT-A7000

Page 1: ...ker system Getting Started About Manuals of the Speaker System What You Can Do with the Speaker System Guide to Parts and Controls Bar Speaker Remote Control Using the Home Menu Setting Up Installing the Speaker System Installing the Bar Speaker Mounting the Bar Speaker on a Wall Connecting to a TV 1 ...

Page 2: ...ing a TV with the BLUETOOTH Function Listening to TV Sound by Connecting the Speaker System and TV Wirelessly Listening to Sound of the Paired TV Listening to Music Sound with the BLUETOOTH Function Listening to Music by Pairing the Mobile Device That Is Connected for the First Time Listening to Music from the Paired Device Listening to Music on a USB Device Listening to the Device Connected with ...

Page 3: ...und Effect That Is Tailored to Sound Sources Sound Mode Making Dialogs Clearer VOICE Enjoying Clear Sound with Low Volume at Midnight NIGHT Adjusting the Delay Between the Picture and Sound When Watching the TV When Watching Another Device Enjoying Multiplex Broadcast Sound AUDIO Adjusting the Dialog Volume While the DTS X Content is Played Back When Watching the TV When Playing Content on an AV D...

Page 4: ...urn off even when the TV is turned off The speaker system cannot be turned off Picture There is no picture or the picture is not output correctly The picture on the TV screen is distorted 3D content from the HDMI IN 1 HDMI IN 2 jack does not appear on the TV screen High definition video signal 4K 60p 4 4 4 4 2 2 and 4K 60p 4 2 0 10 bit etc from the HDMI IN 1 HDMI IN 2 jack does not appear on the T...

Page 5: ...e speakers Sound Field Optimization Sound Field Optimization is failed USB Device Connection The USB device is not recognized Mobile Device Connection Pairing cannot be achieved BLUETOOTH connection cannot be completed Sound of the connected BLUETOOTH mobile device is not output from the speaker system Headphones Connection with the BLUETOOTH Function Pairing cannot be achieved BLUETOOTH connectio...

Page 6: ...nel display Sensors of the TV do not work properly Wireless functions wireless LAN the BLUETOOTH function or optional subwoofer rear speakers are unstable Music that you are not familiar with suddenly plays The speaker system cannot be turned off or Advanced Settings cannot be used When pressing the power button DEMO appears in the front panel display and the speaker system cannot be turned off Sp...

Page 7: ...ic sound of devices connected with an HDMI cable or the BLUETOOTH function Sound adjustment etc Help Guide Web manual this document Provides all operations including advanced usage Playback for music sound with the network function Details on menu items etc Hint The instructions in these manuals describe operations using the controls on the remote control You can use the buttons on the bar speaker...

Page 9: ...an listen to sound of an AV device with the speaker system by connecting the speaker system and AV device with an HDMI cable Playing the Connected AV Device USB device You can play music files stored on a USB device with the speaker system by connecting the USB device to the USB port of the speaker system Listening to Music on a USB Device Mobile device You can listen to sound of a mobile device o...

Page 10: ...r play music files stored on your PC with the speaker system by connecting the speaker system to the same network as that of the smartphone tablet or iOS device What You Can Do by Connecting the Speaker System to a Network Optional speakers For the operations of the optional rear speakers and subwoofer refer to their operating instructions For the supported optional speakers and subwoofer confirm ...

Page 11: ...essing this button This button may not be available in some countries regions 4 volume buttons 5 Top speakers Output the sound upward Note Do not put anything on the top speaker or touch the top speaker carelessly 6 BLUETOOTH indicator Flashes quickly in blue During pairing standby status Flashes in blue BLUETOOTH connection is being attempted Lights in blue BLUETOOTH connection has been establish...

Page 12: ...2 USB port 3 HDMI OUT TV eARC ARC jack Connect a TV that has an HDMI input jack with an HDMI cable The speaker system is compatible with eARC and ARC ARC is the function that sends TV sound to an AV device such as the speaker system from the TV s HDMI jack eARC is an extension of ARC and enables transmission of the object audio and multi channel LPCM content that cannot be transmitted with ARC 4 H...

Page 14: ...mode MUSIC SERVICE button If you have previously played music on Spotify on the speaker system you can resume playback by pressing this button This button may not be available in some countries regions BLUETOOTH TV HDMI1 HDMI2 USB ANALOG 1 AUTO SOUND CINEMA MUSIC STANDARD VOICE IMMERSIVE AE NIGHT 2 14 ...

Page 15: ...layed in the front panel display for TV input HOME 4 REAR rear speakers volume Adjusts the volume of the optional rear speakers when connecting them volume Adjusts the volume SW subwoofer volume Adjusts the volume of the built in subwoofer or optional subwoofer when connecting it muting Turns off the sound temporarily 5 TV AUDIO SYSTEM Switches the output for the connected TV sound between the TV ...

Page 16: ...ppear under the category list on the TV screen Watch Selects the input of the TV or AV device that is connected to the speaker system Listen Selects the input of the audio device that is connected to the speaker system or music service for playing back on the speaker system Setup Performs the basic initial settings by using Easy Setup or various advanced settings of the speaker system 2 Press up d...

Page 17: ...l Mount the bar speaker on the wall under the TV To set up with the optional subwoofer and or rear speakers Complete the setup of the speaker system following the Startup Guide And then connect the optional speakers to the speaker system referring to the operating instructions supplied with optional speakers When the sound from the optional speakers skips it may be improved by changing the install...

Page 18: ...TV and AV devices Do not place metal objects near the speaker system Wireless functions may become unstable Do not cover the top of the speaker It may interrupt the sound output from the top of the speaker There are ventilation holes at the rear of the speaker Place the speaker away from a TV or a wall at a distance of 10 mm 13 32 in or more 5 024 835 11 2 Copyright 2021 Sony Corporation 18 ...

Page 19: ...ng the installation Sony shall not be held responsible for accidents or damage caused by improper installation insufficient wall stability improper screw installation natural disasters etc Two or more persons are required to hang the bar speaker for safety Prepare two screws not supplied that are suitable for the holes on the wall mounting bracket supplied a 4 mm 3 16 in b More than 30 mm 1 3 16 i...

Page 20: ...110 mm 4 3 8 in or more 200 mm 7 7 8 in or more Align the vertical line above the TV CENTER LINE printed on the WALL MOUNT TEMPLATE supplied with the center of the width of your TV Center of the TV WALL MOUNT TEMPLATE 3 Align the BAR SPEAKER TOP LINE printed on the WALL MOUNT TEMPLATE with the bottom of the required space between the bottom of TV and the top of the bar speaker f measured in step 2...

Page 21: ...pared in step 1 securely into the screw marks on the SCREW LINE printed on the WALL MOUNT TEMPLATE Screws Marks g 387 mm 15 1 4 in h 2 0 mm to 3 0 mm approx 1 8 in 5 Remove the WALL MOUNT TEMPLATE 6 Hang the wall mounting brackets on the screws on the wall 7 21 ...

Page 22: ...ets 8 Align the positions of the screw hole on the bottom of the bar speaker and hole of the wall mounting bracket then fix the bar speaker to the wall mounting brackets by fastening the screws supplied securely Wall mounting bracket Screw Bottom of the bar speaker 9 22 ...

Page 23: ...sure to use the supplied wall mounting brackets when mounting the bar speaker on a wall Do not mount the bar speaker on a wall directly The temperature inside the bar speaker rises considerably and it may cause damage or malfunction 5 024 835 11 2 Copyright 2021 Sony Corporation 23 ...

Page 24: ... HDMI function on the TV If the Control for HDMI function on the TV is not enabled TV sound will not be output from the speaker system 5 024 835 11 2 Copyright 2021 Sony Corporation Connect the HDMI IN jack compatible with ARC eARC on the TV and HDMI OUT TV eARC ARC jack on the speaker system with the HDMI cable supplied HDMI cable supplied TV 1 24 ...

Page 25: ... Connect the HDMI IN jack on the TV and HDMI OUT TV eARC ARC jack on the speaker system with the HDMI cable supplied HDMI cable supplied TV 1 Connect the optical digital output jack on the TV and the TV IN OPT jack on the speaker system with an optical digital cable not supplied 2 25 ...

Page 26: ...tal cable in the correct direction by checking the shape of the plug and connector on the bar speaker and TV If the plug is forcibly inserted in the wrong direction the connector and plug may be damaged 5 024 835 11 2 Copyright 2021 Sony Corporation TV Optical digital cable not supplied 26 ...

Page 27: ...ly inserted Hint If the length of the TV center speaker mode cable is not sufficient use a commercially available stereo mini cable Related Topic Connecting a TV Compatible with ARC eARC Connect the speaker system and TV with the HDMI cable supplied 1 Connect the S CENTER SPEAKER IN jack on the TV and the S CENTER OUT jack on the speaker system with the TV center speaker mode cable supplied TV cen...

Page 29: ...ut the high quality sound by connecting an AV device to the HDMI IN jack on the TV In this case enable the eARC function of the TV Select the appropriate HDMI cable and HDMI Signal Format setting according to the video formats output from the device connected to the speaker system Related Topic Supported HDMI Video Formats Connect the HDMI OUT jack on the AV device and HDMI IN 1 or HDMI IN 2 jack ...

Page 31: ... with the HDMI cable supplied 1 Check that the eARC compatible HDMI IN jack on the TV is compatible with the 8K video input Refer to the operating instructions of the TV 2 Connect an AV device with one of the following methods When the eARC compatible HDMI IN jack on the TV supports the 8K video input Connect the HDMI IN 1 or HDMI IN 2 jack on the speaker system and HDMI OUT jack on an AV device w...

Page 32: ...24 835 11 2 Copyright 2021 Sony Corporation HDMI cable not supplied Blu ray Disc player set top box gaming console etc When the eARC compatible HDMI IN jack on the TV does not support the 8K video input Connect the HDMI OUT jack on an AV device to the HDMI IN jack compatible with the 8K video input on a TV with an HDMI cable not supplied Make sure that the eARC function of the TV is on TV Compatib...

Page 33: ...nnecting to the AC Outlet mains 5 024 835 11 2 Copyright 2021 Sony Corporation Connect the AC power cord mains lead supplied to the AC inlet on the bar speaker then connect to the AC outlet mains AC power cord mains lead supplied 1 33 ...

Page 34: ...ntrol by pointing it toward the front of the bar speaker When the speaker system turns on TV appears in the front panel display 1 Turn on the TV 2 Press HOME then perform initial settings by following the on screen instructions Initial settings screen Press up down left right and enter to select the item as instructed on the screen Once Setup is complete appears select Finish 3 34 ...

Page 35: ...peaker system the speaker system may be muted and MUTING is displayed on the front panel display of the speaker system If this happens turn all devices off then turn on the speaker system after turning on the TV 5 024 835 11 2 Copyright 2021 Sony Corporation 35 ...

Page 36: ... remote control can control the TV appropriate operation may not be obtained because of the interference between the direct command from the remote control and command via the bar speaker Even if IR Repeater is set to On this function may not work depending on your TV Also the remote controls of other devices such as an air conditioner may not work correctly In this case change the installation po...

Page 37: ...nt You can select TV directly by pressing TV on the remote control Related Topic When the TV Remote Control Does not Work 5 024 835 11 2 Copyright 2021 Sony Corporation Press HOME The home menu appears on the TV screen 1 Select Watch TV on the home menu 2 Select the program using the TV remote control The selected TV program appears on the TV screen and the TV sound is output from the speaker syst...

Page 38: ...t 2021 Sony Corporation Press HOME The home menu appears on the TV screen 1 Select Watch then select the input HDMI1 or HDMI2 on the home menu HDMI1 Device that is connected to the HDMI IN 1 jack HDMI2 Device that is connected to the HDMI IN 2 jack The image of the selected device appears on the TV screen and the sound is output from the speaker system 2 Adjust the volume 3 38 ...

Page 39: ... cannot display the operation screen for the speaker system such as the home menu on the TV screen and use functions of the speaker system other than the listening function for the sound of the TV or device that is connected to the TV To use all the functions of the speaker system connect the speaker system and TV with the HDMI cable supplied Related Topic Connecting a TV Compatible with ARC eARC ...

Page 40: ...2 Press and hold the BLUETOOTH button on the bar speaker and TV on the remote control simultaneously for 5 seconds BLUETOOTH button 3 Make sure that the BLUETOOTH indicator on the bar speaker flashes quickly in blue and PAIRING appears in the front panel display The speaker system enters the BLUETOOTH pairing mode 4 On the TV search the speaker system by performing the pairing operation The list o...

Page 41: ...eaker system and TV with the BLUETOOTH function again disconnect the HDMI cable then perform the connecting operation from the start 5 024 835 11 2 Copyright 2021 Sony Corporation Pair the speaker system and TV by selecting HT A7000 from the list on the TV screen 6 Make sure that the BLUETOOTH indicator on the bar speaker lights in blue and TV BT appears in the front panel display A connection bet...

Page 42: ...ol to change to the TV input While the TV is connected with the BLUETOOTH function the following remote control buttons do not work up down left right enter BACK HOME DISPLAY OPTIONS play pause previous next Turn on the TV with the TV remote control The speaker system is turned on by interlocking with the TV power and TV sound is output from the speaker system 1 Select the program or input of the ...

Page 44: ...e mobile device search the speaker system by performing the pairing operation The list of the BLUETOOTH devices that are detected appears on the screen of the mobile device For the operation method to pair the BLUETOOTH device to the mobile device refer to the operating instructions of the mobile device 3 Pair the speaker system and mobile device by selecting HT A7000 from the list on the screen o...

Page 45: ...econd and subsequent mobile devices 5 024 835 11 2 Copyright 2021 Sony Corporation Start audio playback with the music app on the connected mobile device Sound is output from the speaker system 6 Adjust the volume You can play or pause the content by using the playback operation buttons on the remote control 7 Status BLUETOOTH indicator During pairing standby status Flashes quickly in blue Connect...

Page 46: ...he mobile device to on 1 Press the BLUETOOTH button The speaker system automatically reconnects to the mobile device it was most recently connected to 2 Make sure that the BLUETOOTH indicator on the bar speaker lights in blue and BT appears in the front panel display A connection between the speaker system and mobile device has been established 3 Start audio playback with the music app on the conn...

Page 47: ...obile device Press the BLUETOOTH button while the Bluetooth Audio screen appears on the TV screen Set Setup Advanced Settings Bluetooth Settings Bluetooth Mode to Transmitter or Off Turn off the speaker system or mobile device 5 024 835 11 2 Copyright 2021 Sony Corporation 47 ...

Page 48: ... USB on the remote control About the music playback screen Select the following buttons on the screen by pressing left right then press enter play pause Starts or pauses playback You can also operate by using play pause on the remote control previous next Connect the USB device to the USB port 1 Press HOME The home menu appears on the TV screen 2 Select Listen USB Connected on the home menu 3 Sele...

Page 49: ...er repeatedly to switch the repeat mode Hint You can rewind fast forward by pressing and holding previous next on the remote control during playback Related Topic Playable Types of Audio Files 5 024 835 11 2 Copyright 2021 Sony Corporation Repeat mode Explanation Repeat all Repeats all music files Repeat folder Repeats all music files in a folder Repeat one Repeats a music file that is being playe...

Page 50: ...ressing ANALOG on the remote control 5 024 835 11 2 Copyright 2021 Sony Corporation Connect an audio device to the ANALOG IN jack Analog audio cable not supplied Smartphone WALKMAN other audio devices etc 1 Press HOME The home menu appears on the TV screen 2 Select Listen Analog on the home menu The Analog screen is displayed on the TV screen 3 Start audio playback on the connected audio device So...

Page 51: ...Connected appears If you cannot find the name of your headphones in Device List select Scan 5 Return to the home menu select Watch or Listen and select the input The image of the selected input appears on the TV screen BT TX appears in the front panel display then the sound is output from the headphones Sound from the speaker system is muted at the same time 6 Adjust the volume Adjust the volume l...

Page 53: ... on 1 Press HOME The home menu appears on the TV screen 2 Select Setup Advanced Settings on the home menu 3 Select Bluetooth Settings Bluetooth Mode Transmitter The speaker system enters BLUETOOTH transmission mode and the speaker system automatically reconnects to the headphones that was most recently connected to 4 Return to the home menu select Watch or Listen and select the input The image of ...

Page 54: ... oldest connected BLUETOOTH device will be overwritten by the new one The speaker system can display up to 15 detected BLUETOOTH devices in the Device List You cannot change the sound effect or settings while transmitting sound to the BLUETOOTH compatible headphones Playback of audio music on the BLUETOOTH device is delayed compared to that on the speaker system due to the characteristics of BLUET...

Page 55: ... on the speaker system Use your phone tablet or computer as a remote control for Spotify Go to spotify com connect to learn how Chromecast built in You can select music on the Chromecast enabled app and play it on the speaker system Amazon Alexa You can perform voice control such as music playback going to the next previous song volume adjustment etc on the streaming service by using the speaker s...

Page 56: ...joying 360 Reality Audio Using Spotify Streaming Music with Chromecast built in Operating the Speaker System by Talking to an Alexa Built in Device Streaming Music with an iOS Device Using Sony Music Center Listening to Music on your PC via a Home Network 5 024 835 11 2 Copyright 2021 Sony Corporation 56 ...

Page 57: ...ork or from the information provided by your Internet service provider Press HOME The home menu appears on the TV screen 1 Select Setup Advanced Settings on the home menu 2 Select Network Settings Make sure that Wi Fi Connection is set to On 3 Select Internet Settings Next 4 Select Search for Wi Fi network The list of network names appears on the TV screen 5 Select the desired network name SSID Wh...

Page 58: ...g Sony Music Center Sony Music Center can connect the speaker system to the same wireless network as that of the mobile device For details follow the instruction of the app or refer to the following URL https www sony net smcqa 5 024 835 11 2 Copyright 2021 Sony Corporation 58 ...

Page 59: ...without entering the network name and password 5 024 835 11 2 Copyright 2021 Sony Corporation Press HOME on the remote control supplied with the speaker system The home menu appears on the TV screen 1 Select Setup Advanced Settings on the home menu 2 Select Network Settings Make sure that Wi Fi Connection is set to On 3 Select Internet Settings Next 4 Select Use Apple Setup 5 Operate the iOS devic...

Page 60: ...ystem is in standby mode An image such as an album cover appears in the playback screen if the played content supports the feature Press HOME The home menu appears on the TV screen 1 Select Listen 360 Reality Audio on the home menu You can check the 360 Reality Audio compatible streaming service that is available in your country region by following the on screen instructions Note 360 Reality Audio...

Page 62: ... is set to On you can play music quickly even when the speaker system is in standby mode An image such as an album cover appears in the playback screen if the played content supports the feature Resuming music that has been played on the mobile device Note The Spotify app may not be available in some countries regions Related Topic System Settings 5 024 835 11 2 Copyright 2021 Sony Corporation Pre...

Page 63: ...Note Depending on the country and region Chromecast built in and the Chromecast enabled app may not be provided Depending on the usage environment or playback content sound interruptions may occur Press HOME The home menu appears on the TV screen 1 Select Listen Chromecast built in on the home menu Follow the steps that appear on the screen After performing the settings Network Bluetooth Standby i...

Page 64: ...Hint An image such as an album cover appears in the playback screen if the played content supports the feature Related Topic System Settings 5 024 835 11 2 Copyright 2021 Sony Corporation 64 ...

Page 65: ...Alexa built in device not supplied You cannot perform voice control by using the speaker system alone Note This function is not available in some countries regions Alexa skills that need user responses are not available on the speaker system because the speaker system does not have a microphone You cannot use all the functions of Amazon Alexa on the speaker system Hint Use Sony Music Center to der...

Page 66: ... system to the Home app on the iOS device you can stream music to the speaker system by talking to Siri Note Since the speaker system does not have a microphone you cannot talk to the speaker system to operate it Not all features of Siri are available on the speaker system 5 024 835 11 2 Copyright 2021 Sony Corporation Connect the iOS device by Wi Fi to the same network as that of the speaker syst...

Page 67: ...nstall Sony Music Center and try to connect via the BLUETOOTH function again Hint Connect the mobile device to the same network as that of the speaker system Related Topic Setting up a Wireless Network Connection on the Home Menu Setting up a Wireless Network Connection Using Sony Music Center Setting up a Wi Fi Connection Using an iOS Device 5 024 835 11 2 Copyright 2021 Sony Corporation Install ...

Page 68: ...twork connection status Related Topic Connect the speaker system to a network 1 Connect the PC to a network For details refer to the operating instructions of the PC 2 Set the PC To use the PC on your home network you need to set the PC as the server For details refer to the operating instructions of the PC 3 Listen to music on a PC by using Sony Music Center You can play music files stored on the...

Page 69: ... a Wireless Network Connection on the Home Menu Setting up a Wireless Network Connection Using Sony Music Center Setting up a Wi Fi Connection Using an iOS Device 5 024 835 11 2 Copyright 2021 Sony Corporation 69 ...

Page 70: ...the optional subwoofer the optional subwoofer level is adjusted instead of the built in subwoofer level To adjust the optional rear speaker volume Press REAR rear speakers volume The volume level appears in the front panel display Note The optional rear speakers are designed for playback of the surround part of the multi channel sound and surround sound that is created from the 2 channel sound usi...

Page 71: ...ect from all directions differs depending on the sound source The Immersive Audio Enhancement setting does not appear on the TV screen while the TV input is selected In this case you can check the Immersive Audio Enhancement setting in the front panel display Depending on the source this setting is fixed and cannot be changed 5 024 835 11 2 Copyright 2021 Sony Corporation Press IMMERSIVE AE to set...

Page 72: ...In this case you can check the sound mode in the front panel display Depending on the combination of the sound mode setting and sound source the effect of Sound Field Optimization may not be applied 5 024 835 11 2 Copyright 2021 Sony Corporation Press AUTO SOUND CINEMA MUSIC or STANDARD to select the sound mode The selected sound mode appears on the TV screen Auto Sound The appropriate sound setti...

Page 73: ...ice mode setting in the front panel display When the BLUETOOTH device is connected in BLUETOOTH transmission mode the voice mode is disabled 5 024 835 11 2 Copyright 2021 Sony Corporation Press VOICE to set the function on or off The voice mode setting appears on the TV screen Voice On Dialog is easily heard by enhancing dialog range Voice Off Deactivates the voice mode function 1 73 ...

Page 74: ...cted In this case you can check the night mode setting in the front panel display When the BLUETOOTH device is connected in BLUETOOTH transmission mode the night mode is disabled 5 024 835 11 2 Copyright 2021 Sony Corporation Press NIGHT to set the function on or off The night mode setting appears on the TV screen Night On Sound is output at low volume with minimum loss of fidelity and clarity of ...

Page 75: ...TIONS SYNC appears in the front panel display 1 Press right or enter The adjusting time appears in the front panel display 2 Adjust the delay using up down then press enter You can adjust from 0 msec to 300 msec in 25 msec increments 3 Press OPTIONS The options menu in the front panel display turns off 4 75 ...

Page 76: ...ure and sound use it for adjustment For details refer to the operating instructions of the TV 5 024 835 11 2 Copyright 2021 Sony Corporation Press OPTIONS The options menu appears on the TV screen 1 Select A V sync 2 Adjust the delay using up down then press enter You can adjust from 0 msec to 300 msec in 25 msec increments 3 76 ...

Page 77: ... to the TV IN OPT jack with an optical digital cable not supplied to output Dolby Digital sound The audio signal does not appear on the TV screen while the TV input is selected In this case you can check the audio signal in the front panel display Related Topic Connecting a TV Compatible with ARC eARC Connecting a TV That Is not Compatible with ARC eARC 5 024 835 11 2 Copyright 2021 Sony Corporati...

Page 78: ...le with the DTS X dialog control function The setting method differs depending on the input 5 024 835 11 2 Copyright 2021 Sony Corporation Press OPTIONS display DIALOG in the front panel display using up down then press enter 1 Adjust the dialog volume using up down then press enter You can adjust from 0 0 dB to 6 0 dB in 1 0 dB increments 2 Press OPTIONS The options menu in the front panel displa...

Page 79: ... works while playing content that is compatible with the DTS X dialog control function The setting method differs depending on the input 5 024 835 11 2 Copyright 2021 Sony Corporation Press OPTIONS The options menu appears on the TV screen 1 Select DTS Dialog Control 2 Adjust the dialog volume using up down then press enter You can adjust from 0 0 dB to 6 0 dB in 1 0 dB increments 3 79 ...

Page 80: ...TV connected to the speaker system with an HDMI cable The default setting of the Control for HDMI function of the speaker system is On Hint When connecting a device such as a Blu ray Disc player to a TV with an HDMI cable enable its Control for HDMI function To enable the Control for HDMI function of a TV or Blu ray Disc player refer to their operating instructions If you enable the Control for HD...

Page 81: ... control You can operate the menu of the speaker system by selecting the name of the speaker system when changing input or operating the Sync Menu on the TV Note Some Sony TVs support the Sync Menu Refer to the operating instructions of your TV to see if your TV supports the Sync Menu Language follow When you change the language for the on screen display of the TV the speaker system s on screen di...

Page 82: ...ou can do with BRAVIA Sync Control for HDMI function Power interlocking Volume adjustment Menu Operation by TV Remote Control Language Follow One Touch Play Function Sound mode Scene Select function The sound mode of the speaker system is automatically switched according to the setting of the TV s Scene Select function or sound mode To use this function you need to set the sound mode to Auto Sound...

Page 83: ...t 10 seconds However in some cases the front panel display and indicators may not turn off In this case the brightness of the front panel display and indicators are the same as Dimmer Dark The display mode does not appear on the TV screen while the TV input is selected In this case you can check the display mode in the front panel display 5 024 835 11 2 Copyright 2021 Sony Corporation Press DIMMER...

Page 84: ...by Mode Check that you have made the following settings Setup Advanced Settings HDMI Settings Standby Through is set to Off Setup Advanced Settings System Settings Network Bluetooth Standby is set to Off 5 024 835 11 2 Copyright 2021 Sony Corporation 84 ...

Page 85: ...the TV screen 1 Select Setup Easy Setup on the home menu The Easy Setup screen appears on the TV screen 2 Select the desired setting Easy Initial Setup Performs the basic initial settings including the speaker settings and network settings Easy Sound Setup Performs the basic speaker settings for optimizing the surround sound for your environment Easy Network Setup Performs the basic network settin...

Page 86: ...e TV screen 2 Select the setting item Speaker Settings Makes the speakers settings for installing and connections Audio Settings Makes the audio output settings HDMI Settings Makes the HDMI settings Bluetooth Settings Makes detailed settings for the BLUETOOTH function System Settings Makes the speaker system related settings Network Settings Makes detailed settings for the Internet Resetting Reset...

Page 87: ...ing position to the speaker You can set the value from 0 m to 10 m 0 1 m step 0 ft to 33 ft 1 4 ft step Front Sets the front speaker distance Subwoofer 1 Sets the optional subwoofer distance Rear Speaker L 2 Sets the optional left rear speaker distance Rear Speaker R 2 Sets the optional right rear speaker distance Level Adjust the sound level of the speakers You can set the value from 6 0 dB to 6 ...

Page 88: ...peakers manually Start manual linking Perform manual connection between the optional subwoofer rear speakers and the speaker system For details refer to the operating instructions supplied with the optional speakers Check wireless connection You can check the connection status of the optional subwoofer and rear speakers RF Channel You can minimize interference with other wireless devices On Normal...

Page 89: ...Setting Follow the on screen instructions to set up the speaker system positioning in relation to the TV so that the height at which the audio e g dialog can be heard is set to suit the height of the TV Note Depending on the audio content sound may not be output from the TV Depending on the Immersive Audio Enhancement or sound mode settings sound may not be output from the TV When Setup Advanced S...

Page 90: ...kind of dynamic range that the recording engineer intended Off No compression of dynamic range Sound Effect You can select sound effects such as the sound mode Sound Mode On Vertical Surround Engine enhances the surround and height speaker channels to create an immersive and enveloping virtual surround effect such as sound mode and Immersive Audio Enhancement Dolby Speaker Virtualizer Dolby Speake...

Page 91: ...Related Topic Setting the Sound Effect That Is Tailored to Sound Sources Sound Mode Enjoying Immersive Surround Experience IMMERSIVE AE 5 024 835 11 2 Copyright 2021 Sony Corporation 91 ...

Page 92: ...he speaker system to enjoy the TV content of a device connected to the speaker system The speaker system standby power consumption can be reduced more than when set to On TV Audio Input Mode Set this function when the speaker system is connected to a TV s HDMI IN jack that is compatible with eARC or ARC The eARC or ARC function is available when you set Control for HDMI to On Auto You can listen t...

Page 93: ...eo formats Note Depending on the TV the TV setting for HDMI output may be required Refer to the operating instructions of the TV If the picture and sound are not output while HDMI Signal Format is set to Enhanced format 4K120 8K set it to Enhanced format or Standard format If the picture and sound are not output while HDMI Signal Format is set to Enhanced format set it to Standard format For detai...

Page 94: ... Priority on Sound Quality Gives priority to sound quality The codec is automatically selected as LDAC AAC or SBC depending on the compatible codec of the connected device Priority on Stable Connection Gives priority to stable connection The codec is set to SBC Note When connecting a BLUETOOTH device the Bluetooth Connection Quality setting cannot be changed Wireless Playback Quality You can set t...

Page 95: ...luetooth Standby automatically switches to On If you set RF Channel to On Network Bluetooth Standby automatically switches to On Auto Standby On Turns on the Auto Standby function When you do not operate the speaker system while no signal is input for about 20 minutes the speaker system enters standby mode automatically Off Off Device Name Setting You can change the name of this speaker system acc...

Page 97: ...lled right after you turn off the speaker system Off Off Time Zone Select your area city Note Software update may be performed even if you select Off in Auto Update depending on the details of the updates Software update is performed automatically within 11 days of a new software release If you agree to use the Chromecast built in function Auto Update automatically switches to On Privacy Setting T...

Page 98: ...the Chromecast built in feature Share usage data On Provides information related to the use of the cast feature to Google Off Off About Chromecast built in Displays the reference URLs for the Chromecast built in feature 5 024 835 11 2 Copyright 2021 Sony Corporation 98 ...

Page 99: ... You can reset the speaker system settings to the factory default by selecting the group of settings All the settings within the group will be reset Related Topic Resetting the Speaker System 5 024 835 11 2 Copyright 2021 Sony Corporation 99 ...

Page 100: ...de Sound Bar HT A7000 Software Update You can update the software of the speaker system or optional subwoofer rear speakers Related Topic Updating the Software 5 024 835 11 2 Copyright 2021 Sony Corporation 100 ...

Page 101: ...ically Software update may be performed even if you select Off in Auto Update depending on the details of the updates When using the optional subwoofer or rear speakers make sure that they are turned on and connected to the speaker system The power indicator s of the optional subwoofer and or rear speaker light s in green 1 Press HOME The home menu appears on the TV screen 2 Select Setup Advanced ...

Page 102: ...e update file Wireless Speakers Update Updates the software of the optional subwoofer and rear speakers when the software of the speaker system is the latest version Note You can perform USB Update by pressing and holding the BLUETOOTH and power button on the bar speaker for 7 seconds If updating of the optional subwoofer or rear speakers does not work move them to a location near the bar speaker ...

Page 103: ...hooting 2 Search for the cause and solution of the issue on the Sony support site Sony support site provides latest support information and Frequently Asked Questions For customers in Americas https www sony com am support For customers in Europe https www sony eu support For customers in Asia Pacific Oceania Middle East and Africa https www sony asia com support 3 Reset the speaker system All the...

Page 104: ...ystem does not power up Check that the AC power cord mains lead is connected securely Disconnect the AC power cord mains lead from the wall outlet mains and then reconnect after several minutes 5 024 835 11 2 Copyright 2021 Sony Corporation 104 ...

Page 105: ... operating instructions of your TV Check the speaker settings of the TV The speaker system power syncs with the speaker settings of the TV For details refer to the operating instructions of your TV Depending on the TV if the sound was output from the speakers of the TV the previous time the speaker system may not turn on by interlocking with the TV power even when the TV is turned on 5 024 835 11 ...

Page 106: ...the TV is turned off Check the setting of Setup Advanced Settings HDMI Settings Standby Linked to TV When Standby Linked to TV is set to On or Auto the speaker system turns off automatically when you turn off the TV 5 024 835 11 2 Copyright 2021 Sony Corporation 106 ...

Page 107: ...ced Settings HDMI Settings Standby Linked to TV To turn the speaker system off automatically regardless of the input when you turn off the TV set Standby Linked to TV to On The TV must support the Control for HDMI function For details refer to the operating instructions of your TV 5 024 835 11 2 Copyright 2021 Sony Corporation 107 ...

Page 108: ...er system cannot be turned off The speaker system may be in demo mode To cancel demo mode reset the speaker system Press and hold power and volume on the bar speaker for more than 5 seconds 5 024 835 11 2 Copyright 2021 Sony Corporation 108 ...

Page 109: ...vice Disconnect an HDMI cable then connect it again Make sure that the cable is firmly inserted When there is no picture from the connected device or the picture from the connected device is not output correctly change the setting of Setup Advanced Settings HDMI Settings HDMI Signal Format HDMI IN 1 HDMI IN 2 The speaker system is connected to an input device that is not HDCP High bandwidth Digita...

Page 110: ...em may have occurred Install the speaker system far away from the TV other wireless devices There is an interference of the frequency band between the wireless LAN and the wireless connection of the optional speakers Switch the band of the wireless LAN connection of the TV or device that is playing an image to 2 4 GHz 5 024 835 11 2 Copyright 2021 Sony Corporation 110 ...

Page 111: ...HDMI IN 1 HDMI IN 2 jack does not appear on the TV screen Depending on the TV or video device 3D content may not appear Check the supported HDMI video format Related Topic Supported HDMI Video Formats 5 024 835 11 2 Copyright 2021 Sony Corporation 111 ...

Page 112: ...ding to the video signal that is supported by a connected TV or device When you play high definition video signals such as 4K video content that is protected by copyright connect the speaker system to the HDMI input jack that supports HDCP2 2 or HDCP2 3 on the TV For details refer to the operating instructions of your TV If the HDMI input jack that supports HDCP2 2 or HDCP2 3 on the TV is not comp...

Page 114: ... HDMI Settings Control for HDMI to On on the speaker system and then set Standby Through to Auto or On Turn on the speaker system and then switch the input for the device playing If connected to devices other than those manufactured by Sony that support the Control for HDMI function set Setup Advanced Settings HDMI Settings Standby Through to On 5 024 835 11 2 Copyright 2021 Sony Corporation 114 ...

Page 115: ...and the connected device Depending on the HDMI Signal Format setting an AV device may not be able to output HDR contents in HDR format Change the setting of Setup Advanced Settings HDMI Settings HDMI Signal Format HDMI IN 1 HDMI IN 2 according to the video format that is supported by the AV device Related Topic Supported HDMI Video Formats 5 024 835 11 2 Copyright 2021 Sony Corporation 115 ...

Page 116: ...A7000 The speaker system cannot connect to a TV with the BLUETOOTH function When you connect the speaker system and TV with an HDMI cable the BLUETOOTH connection is canceled 5 024 835 11 2 Copyright 2021 Sony Corporation 116 ...

Page 117: ...atible with eARC or ARC TV sound will not be output from the speaker system even if the speaker system is connected to the TV s HDMI IN jack Switch the input of the speaker system to the TV input Increase the volume on the speaker system or cancel muting If sound of a Blu ray Disc player set top box gaming console etc connected to the TV is not output connect the device to the HDMI IN 1 or HDMI IN...

Page 118: ... HDMI Settings Control for HDMI to On on the speaker system and then set Standby Through to Auto or On Turn on the speaker system and then switch the input for the device playing If connected to devices other than those manufactured by Sony that support the Control for HDMI function set Setup Advanced Settings HDMI Settings Standby Through to On 5 024 835 11 2 Copyright 2021 Sony Corporation 118 ...

Page 119: ... system or TV When you connect the speaker system and TV with the TV center speaker mode cable and set Setup Advanced Settings Speaker Settings TV Center Speaker Settings TV Center Speaker Mode to On the center part of the speaker system sound is output from the TV 5 024 835 11 2 Copyright 2021 Sony Corporation 119 ...

Page 120: ...the sound may be interrupted when the sound mode is changed automatically according to the information of the program that is being played If you do not want to change the sound mode automatically set the sound mode to a setting other than Auto Sound Related Topic Setting the Sound Effect That Is Tailored to Sound Sources Sound Mode 5 024 835 11 2 Copyright 2021 Sony Corporation 120 ...

Page 121: ... is set to the range between 25 msec and 300 msec A time gap between the sound and picture may occur depending on the sound source If your TV has a function that delays the image use it for adjustment For details refer to the operating instructions of your TV Related Topic When Watching the TV When Watching Another Device 5 024 835 11 2 Copyright 2021 Sony Corporation 121 ...

Page 122: ...t source is selected correctly You should try other input sources by pressing the input select button on the remote control TV HDMI1 HDMI2 ANALOG USB BLUETOOTH Make sure that the connectors are firmly inserted When you play content compatible with copyright protection technology HDCP sound may not be output from the speaker system Change the setting of Setup Advanced Settings HDMI Settings HDMI Si...

Page 123: ...d processing may not work effectively The surround effect may be subtle depending on the program or disc To play multi channel audio check the digital audio output setting on the device connected to the speaker system For details refer to the operating instructions of the connected device 5 024 835 11 2 Copyright 2021 Sony Corporation 123 ...

Page 124: ...a 1 5 m 5 ft or more It may be improved by setting Setup Advanced Settings Speaker Settings Wireless Speaker Settings Wireless Playback Quality to Connection Set Setup Advanced Settings Speaker Settings Wireless Speaker Settings RF Channel to Off then set to On If a device that generates electromagnetic radiation such as a wireless LAN device or a microwave oven is nearby move the speaker system a...

Page 125: ...Help Guide Sound Bar HT A7000 Sound is not output from some speakers Some speakers may not output sound depending on the contents or sound mode 5 024 835 11 2 Copyright 2021 Sony Corporation 125 ...

Page 126: ...peaker and optional rear speakers subwoofer is too close or far away from each other Sound Field Optimization cannot be performed properly Adjust the distance between speakers and perform Sound Field Optimization again If there is any obstacle between speakers or the microphone for measurement of the speaker is blocked by an obstacle Sound Field Optimization cannot be performed properly Remove it ...

Page 127: ...evice is turned on If the USB device is connected via a USB hub or cable disconnect it and connect the USB device directly to the speaker system When connecting a WALKMAN or smartphone its internal storage or external storage such as a memory card may not be recognized 5 024 835 11 2 Copyright 2021 Sony Corporation Turn the speaker system off 1 Remove and reconnect the USB device 2 Turn the speake...

Page 128: ...oser together Make sure this speaker system is not receiving interference from a wireless LAN device other 2 4 GHz wireless devices or a microwave oven If a device that generates electromagnetic radiation is nearby move the device away from this speaker system 5 024 835 11 2 Copyright 2021 Sony Corporation 128 ...

Page 129: ...d Bring this speaker system and the BLUETOOTH device closer together Pair this speaker system and the BLUETOOTH device again You may need to cancel the pairing with this speaker system using your BLUETOOTH device first Pairing information may be deleted Perform the pairing operation again Related Topic Listening to Music by Pairing the Mobile Device That Is Connected for the First Time 5 024 835 1...

Page 130: ... devices or a microwave oven is nearby move the device away from this speaker system Remove any obstacle between this speaker system and the BLUETOOTH device or move this speaker system away from the obstacle Reposition the connected BLUETOOTH device Switch the wireless LAN frequency of any nearby wireless LAN router or PC to the 5 GHz range Increase the volume on the connected BLUETOOTH device Re...

Page 131: ...closer together Make sure this speaker system is not receiving interference from a wireless LAN device other 2 4 GHz wireless devices or a microwave oven If a device that generates electromagnetic radiation is nearby move the device away from this speaker system 5 024 835 11 2 Copyright 2021 Sony Corporation 131 ...

Page 132: ...m and the BLUETOOTH headphones closer together Pair this speaker system and the BLUETOOTH headphones again You may need to cancel the pairing for the BLUETOOTH headphones with this speaker system first Pairing information may be deleted Perform the pairing operation again Related Topic Listening to Music by Pairing the Mobile Device That Is Connected for the First Time Listening to Sound by Pairin...

Page 133: ...this speaker system and the BLUETOOTH headphones or move this speaker system away from the obstacle Reposition the connected BLUETOOTH headphones Switch the wireless LAN frequency of any nearby wireless LAN router or PC to the 5 GHz range Increase the volume on the connected BLUETOOTH headphones Set Setup Advanced Settings Bluetooth Settings Wireless Playback Quality to LDAC Stable Connection Auto...

Page 134: ...00 The BLUETOOTH connection with the headphones becomes disconnected When using Chromecast built in the headphones cannot connect to the speaker system via the BLUETOOTH function 5 024 835 11 2 Copyright 2021 Sony Corporation 134 ...

Page 135: ... router the possible communication distance may be shortened Move the speaker system and wireless LAN router closer to each other Devices that use a 2 4 GHz frequency band such as a microwave BLUETOOTH or digital cordless device may interrupt communication Move the speaker system away from such devices or turn off such devices The wireless LAN connection may become unstable depending on the usage ...

Page 136: ... wireless network list Press OPTIONS on the remote control to update the list If the wireless LAN router you want is still not detected select New connection registration from the network list then input a network name SSID manually 5 024 835 11 2 Copyright 2021 Sony Corporation 136 ...

Page 137: ...Help Guide Sound Bar HT A7000 You cannot connect the speaker system to the Internet Check the wireless LAN connection Restart the wireless LAN router 5 024 835 11 2 Copyright 2021 Sony Corporation 137 ...

Page 138: ...trol sensor on the bar speaker Remove any obstacles in the path between the remote control and the speaker system Replace both batteries in the remote control with new ones if they are weak Make sure you are pressing the correct button on the remote control Related Topic Bar Speaker 5 024 835 11 2 Copyright 2021 Sony Corporation 138 ...

Page 139: ... Bar HT A7000 TV remote control does not work This problem might be solved by enabling the IR repeater function Related Topic When the TV Remote Control Does not Work 5 024 835 11 2 Copyright 2021 Sony Corporation 139 ...

Page 140: ... For details refer to the operating instructions of your device The type and number of devices that can be controlled by the Control for HDMI function are restricted by the HDMI CEC standard as follows Recording devices Blu ray Disc recorder DVD recorder etc up to 3 devices Playback devices Blu ray Disc player DVD player etc up to 3 devices this speaker system uses one of them Tuner related device...

Page 141: ... the front panel display for 5 seconds and the speaker system is turned off Disconnect the AC power cord mains lead and make sure nothing is obstructing the ventilation holes of the speaker system 5 024 835 11 2 Copyright 2021 Sony Corporation 141 ...

Page 142: ...turn each off For the optional rear speaker disconnect the AC power cord mains lead then restart the speaker system For the optional subwoofer disconnect the AC power cord mains lead and make sure nothing is obstructing the ventilation holes of the optional subwoofer then restart the speaker system If they are reconnected properly the display in the front panel display returns to the normal displa...

Page 143: ...for 2 seconds each in the front panel display STANDBY appears in the front panel display then the speaker system is turned off High temperature is detected in the speaker system Press power to restart the speaker system 5 024 835 11 2 Copyright 2021 Sony Corporation 143 ...

Page 144: ...ppears in the front panel display Set Setup Advanced Settings Bluetooth Settings Bluetooth Mode to Receiver BT TX appears in the front panel display if Bluetooth Mode is set to Transmitter 5 024 835 11 2 Copyright 2021 Sony Corporation 144 ...

Page 145: ...the emitter for 3D glasses infrared transmission of a 3D TV that supports the infrared 3D glass system or wireless communication Move the bar speaker away from the TV within a range that allow those parts to operate properly For the locations of the sensors and remote control receiver refer to the operating instructions of the TV 5 024 835 11 2 Copyright 2021 Sony Corporation 145 ...

Page 146: ...000 Wireless functions wireless LAN the BLUETOOTH function or optional subwoofer rear speakers are unstable Do not place metal objects other than a TV around the speaker system 5 024 835 11 2 Copyright 2021 Sony Corporation 146 ...

Page 147: ...r HT A7000 Music that you are not familiar with suddenly plays The pre installed sample music may have been played Press input select on the bar speaker to stop playback 5 024 835 11 2 Copyright 2021 Sony Corporation 147 ...

Page 148: ...ssing the power button DEMO appears in the front panel display and the speaker system cannot be turned off The speaker system may be in demo mode To cancel demo mode reset the speaker system Press and hold power and volume on the bar speaker for more than 5 seconds 5 024 835 11 2 Copyright 2021 Sony Corporation 148 ...

Page 149: ...layed with the MUSIC SERVICE button or cannot be played on the way of playback Play music on Spotify on the speaker system by using the Spotify Connect function on the Spotify app of the mobile device 5 024 835 11 2 Copyright 2021 Sony Corporation 149 ...

Page 150: ... speaker system restarts When connecting to a TV with a resolution that is different from that of the speaker system the speaker system may restart to reset the picture output setting 5 024 835 11 2 Copyright 2021 Sony Corporation 150 ...

Page 151: ...me on the bar speaker for more than 5 seconds The settings return to their initial status Note By resetting the link with the optional subwoofer and rear speakers may be lost In this case reconnect them by referring to their operating instructions 5 024 835 11 2 Copyright 2021 Sony Corporation Press HOME The home menu appears on the TV screen 1 Select Setup Advanced Settings on the home menu 2 Sel...

Page 152: ...es such as DRM The speaker system cannot recognize a file folder depending on the name meta data Some USB devices may not work with this speaker system The speaker system can recognize Mass Storage Class MSC devices such as flash memory 5 024 835 11 2 Copyright 2021 Sony Corporation Codec Extension MP3 MPEG 1 Audio Layer III mp3 AAC HE AAC m4a aac mp4 3gp WMA9 Standard wma LPCM wav FLAC flac DSF d...

Page 153: ...N 2 jack does not support audio formats that contain copy protections such as Super Audio CD or DVD Audio 5 024 835 11 2 Copyright 2021 Sony Corporation Format HDMI 1 2 input TV input eARC TV input ARC TV input OPT LPCM 2ch LPCM 5 1ch LPCM 7 1ch Dolby Digital Dolby TrueHD Dolby Digital Plus Dolby Atmos Dolby Atmos Dolby TrueHD Dolby Atmos Dolby Digital Plus DTS DTS ES Discrete 6 1 DTS ES Matrix 6 ...

Page 154: ... 2 etc About the 3D signal The following video format is compatible with 3D signal in Side by Side Half format 1080i 50 60 Hz The following video formats are compatible with 3D signal in Frame packing and Over Under Top and Bottom format 1080p 24 Hz 720p 50 60 Hz About the OPTIONS button and the On Screen Display OSD of the speaker system In the case of the following signals the OPTIONS button doe...

Page 155: ...021 Sony Corporation HDCP2 2 and HDCP2 3 are newly enhanced copyright protection technology that is used to protect content such as 4K movies If the device is compatible with HDCP2 2 or HDCP2 3 you can watch contents even if the HDCP version is different such as an HDCP2 2 compatible TV and an HDCP2 3 compatible 4K device 1 BT 2020 color space is a new wider color standard that is defined for ultr...

Page 156: ...following locations In hospitals on trains in airplanes at gas stations and any place where flammable gasses may be present Near automatic doors or fire alarms This speaker system supports security functions that comply with the BLUETOOTH specification to ensure secure connection during communication using BLUETOOTH technology However this security may be insufficient depending on the setting cont...

Page 157: ...Microsoft subsidiary Wi Fi Wi Fi Protected Access and Wi Fi Alliance are registered trademarks of Wi Fi Alliance Wi Fi CERTIFIED WPA and WPA2 are trademarks of Wi Fi Alliance LDAC and LDAC logo are trademarks of Sony Corporation LDAC is an audio coding technology developed by Sony that enables the transmission of High Resolution Hi Res Audio content even over a Bluetooth connection Unlike other Bl...

Page 158: ...r or respond to any inquiries regarding the content of this source code DSEE Extreme is a trademark of Sony Corporation TRILUMINOS and TRILUMINOS logo are a registered trademark of Sony Corporation The Spotify Software is subject to third party licenses found here https www spotify com connect third party licenses Spotify and Spotify logos are trademarks of the Spotify Group Amazon Alexa and all r...

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