3
HCD-HDX500/HDX501W
SELF DIAGNOSIS FUNCTION
When the self-diagnosis function is activated to
prevent the system from malfunctioning, a 5-
character service number (e.g., C 13 50) with a
combination of a letter and 4 digits appears on
the TV screen or front panel display. In this case,
check the following table.
When displaying the version
number on the TV screen
When you turn on the system, the version
number [VER.X.XX] (X is a number) may
appear on the TV screen. Although this is not a
malfunction and for Sony service use only,
normal system operation will not be possible.
Turn off the system, and then turn on the system
again to operate.
(When letters/numbers appear in the
display)
First 3
characters of
the service
number
Cause and/or corrective action
C 13
The disc is dirty.
,
Clean the disc with a soft cloth.
C 31
The disc is not inserted correctly.
,
Restart the system, then re-insert
the disc correctly.
E XX
(xx is a number)
To prevent a malfunction, the
system has performed the self-
diagnosis function.
,
Contact your nearest Sony
dealer or local authorized Sony
service facility and give the 5-
character service number.
Example: E 61 10
C:13:50
www. xiaoyu163. com
QQ 376315150
9
9
2
8
9
4
2
9
8
TEL 13942296513
9
9
2
8
9
4
2
9
8
0
5
1
5
1
3
6
7
3
Q
Q
TEL 13942296513 QQ 376315150 892498299
TEL 13942296513 QQ 376315150 892498299
