Support and legal
S
Support application
Use the Support application on your device to browse User guides,
troubleshooting guides, and to find information about software updates and other
product-related information.
To access the Support application
1
From your
Home screen
, tap .
2
Find and tap , then select the required support item.
Connect to the internet when using the Support application for the best available support.
Xperia™ Tips
Using Xperia™ Tips you can get useful information for your device via notifications,
and learn all you need to get started.
To enable or disable Xperia™ Tips
1
From your
Home screen
, tap .
2
Find and tap
Settings
>
Assistant
.
3
Tap the
Xperia™ Tips
slider to enable or disable.
Help in menus and applications
Some applications and settings have help available in the options menu, which is
normally indicated by in the individual applications.
Restarting, resetting and repairing
You can force your device to restart or shut down if it stops responding or won't
restart normally. No settings or personal data get deleted.
You can also reset your device to its original factory settings. This action is
sometimes necessary if your device stops functioning properly, but note that if you
want to keep any important data, you should first back up this data to a memory
card or other non-internal memory. For more information, see
Backing up and
restoring content on page 52.
If your device fails to turn on or you want to reset your device’s software, you can
use Xperia™ Companion to repair your device. For more information on using
Xperia™ Companion, see
Xperia™ Companion on page 49.
If you are sharing a device with multiple users, you may need to log in as the owner, that is,
the primary user, to reset your device to its original factory settings.
To restart your device
Your device may fail to restart if the battery level is low. Connect your device to a charger
and try restarting again.
1
Press and hold down the power key .
2
In the menu that opens, tap
Restart
. The device restarts automatically.
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