the repair feature, you reinstall software for your device and you may lose some
personal data in the process.
If you can’t turn off your device before performing a software repair, force it to shut
down.
When you receive a new Google™ account username or password, you might not be able
to use them to log in to and recover your device for 24 hours.
To Repair the Device Software Using Xperia™ Companion
Before performing a software repair, make sure you know your Google™ account username
and password. Depending on your security settings, you may need to enter them in order to
restart the device after a software repair.
If your device seems to have frozen, restarts repeatedly or doesn’t start at all after
you updated the Xperia™ software or after you performed a software repair or a
factory data reset, try forcing the device to shut down then try turning it back on. If
the problem still exists, force the device to shut down then perform a software
repair by following the steps below:
1
Make sure Xperia™ Companion is installed on your PC or Mac
®
.
2
Open the Xperia™ Companion software on the computer and click on
Software repair
on the main screen.
3
Follow the instructions that appear on the screen to reinstall the software
and complete the repair.
W
Warranty, SAR, and Usage Guidelines
For information about warranty, SAR (Specific Absorption Rate), and safety
guidelines, please read the IImportant information provided under
Settings
>
About phone
>
Legal information
on your device.
Legal information
Sony G3412/G3416/G3426
This User guide is published by Sony Mobile Communications Inc. or its local affiliated company, without
any warranty. Improvements and changes to this User guide necessitated by typographical errors,
inaccuracies of current information, or improvements to programs and/or equipment, may be made by
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The use of such content may be restricted or prohibited by rights of third parties, including, but not limited
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This product is licensed under the MPEG-4 visual and AVC patent portfolio licenses for the personal and
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SONY MOBILE WILL NOT BE LIABLE FOR ANY LOSS, DELETION AND/OR DATA OVERWRITING OF PERSONAL
DATA OR FILES STORED ON YOUR DEVICE (INCLUDING BUT NOT LIMITED TO CONTACTS, MUSIC TRACKS, AND
PICTURES) ARISING OUT OF ANY UPDATE OF YOUR DEVICE BY ANY OF THE METHODS DESCRIBED IN THIS
USER GUIDE OR DOCUMENTATION. IN NO EVENT SHALL SONY MOBILE OR ITS SUPPLIERS’ TOTAL LIABILITY
TO YOU FOR ANY AND ALL DAMAGES, LOSSES AND CAUSES OF ACTION (WHETHER IN CONTRACT OR TORT,
INCLUDING, BUT NOT LIMITED TO NEGLIGENCE OR OTHERWISE) EXCEED THE AMOUNT ACTUALLY PAID BY
YOU FOR YOUR DEVICE.
© 2017 Sony Mobile Communications Inc.
All rights reserved.
115
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