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Troubleshooting
Troubles about the Album on the Web
The message “DI Customer ID profile Incomplete” appears and your camcorder cannot access
the Album on the Web.
c
The DI customer ID is required to use the Album on the Web.
You cannot view or edit your album, send an invitation card, or upload still images and/or
moving pictures. (A four-digit error code appears.)
c
See “Album error codes” (p. 145).
It takes some time to load the album.
c
The web page may be busy. Try connecting through another provider or access point,
or connect during off-peak times.
A still image or moving picture cannot be deleted.
c
There may be no still images and/or moving pictures. Tap
.
A still image or moving picture cannot be downloaded.
c
There may be no still images and/or moving pictures. Tap
.
Troubles about sending a still image
– DCR-TRV80 only
SEND does not function.
c
A still image is not being played back.
c
An invalid image is being played back.
The message “Bluetooth Authentication Error” appears, and you cannot send a still image.
c
The authentication time limit (30 seconds) is over.
c
You did not enter the correct passkey.
c
The connected device was disconnected.
c
The passkey you entered is wrong. Enter the correct passkey.
The message “Bluetooth Connection Error” appears, and you cannot send a still image.
c
The Bluetooth device you want to connect to is not turned on.
c
The Bluetooth device is too far from your camcorder.
c
The radio waves between your camcorder and the connected device were blocked.
c
The Bluetooth device you want to connect to is already connected to other devices.
c
The connected device was disconnected.
c
The Bluetooth device you want to connect to is not compatible with BIP.
The message “Bluetooth Communication Disconnected” or “Send Error” appears, and you
cannot send a still image.
c
The connected Bluetooth device is turned off.
c
The Bluetooth device is too far from your camcorder.
c
The radio waves between your camcorder and the connected device were blocked.
c
The connected device was disconnected.
c
The Bluetooth device you want to connect to is not compatible with BIP.
c
The connection was rejected by the connected Bluetooth device. Check the settings or
operations of the connected device.
c
You sent the still image that the connected Bluetooth device cannot receive.
