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30
GB
Troubleshooting
If a problem occurs while operating the
system, follow the steps described below
before consulting your nearest Sony dealer.
If an error message appears, be sure to
make a note of the contents for reference.
1
Check to see if the problem is listed
in this “Troubleshooting” section.
2
Check the following customer
support websites.
http://esupport.sony.com/CA/
You will find the latest support
information and a FAQ at these
websites.
3
If, after steps 1 and 2, you still
cannot solve the problem, consult
your nearest Sony dealer.
If the problem persists after doing all of
the above, consult your nearest Sony
dealer.
When bringing the product in for
repairs, be sure to bring in the entire
system (main unit and remote).
This product is a system product, and
the entire system is needed to
determine the section requiring repair.
The system does not turn on.
Make sure you have connected the power
cord to a wall outlet correctly.
The system has entered Standby mode
unexpectedly.
This is not a malfunction. The system enters
Standby mode automatically in about 15
minutes when there is no operation or audio
signal output. See “Setting the Automatic
Standby function” (page 24).
The clock setting or the Play Timer operation
has been canceled unexpectedly.
If about a minute elapses with no operation,
the clock setting or Play Timer setting is
canceled automatically. Perform the operation
again from the beginning.
There is no sound.
Turn up the volume on the unit.
Make sure an external component is
connected correctly to the AUDIO IN jack
and set the function to AUDIO IN.
The specified station may have temporarily
stopped broadcast.
Severe hum or noise occurs.
Move the system away from sources of noise.
Connect the system to a different wall outlet.
Use of an AC power tap with a noise filter (not
supplied) is recommended.
The remote does not function.
Remove any obstacles between the remote
and the remote sensor on the unit, and
position the unit away from fluorescent lights.
Point the remote at the remote sensor
on
the unit.
Move the remote closer to the system.
Replace the new batteries.
Troubleshooting
If “PROTECT” appears on the display
window
Immediately unplug the power cord, and
check the following items after
“PROTECT” disappears.
Make sure that the + and – speaker cords are
not short circuited.
Make sure that nothing is blocking the
ventilation holes of the system.
After you have checked these above
items and found no problems, reconnect
the power cord, and turn on the system.
If the issue persists, contact your nearest
Sony dealer.
General