Sony Bravia x850d Page 82 Instruction Manual Download

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Note

When you turn off the TV and turn it on again, [Sleep timer] is reset to [Off].

[81]

Troubleshooting

Start here Experiencing trouble? Start here.
Picture (quality)/screen
Keyboard
Broadcast reception
Sound
Network (Internet/home)/apps
Remote control/accessories
Power
Connected devices

[82] Troubleshooting

Start here

Self diagnostics
Software updates
If a full reset (restart) of the TV is required

[83] Troubleshooting | Start here

Self diagnostics

How to check if the TV is working properly.

Press the HOME button, then select [Self diagnostics] under [Help].

[84] Troubleshooting | Start here

Summary of Contents for Bravia x850d

Page 1: ...e 9 Basic Operations 10 Using the remote control 11 Home menu 12 Using the DISCOVER button 13 Using the Action Menu 14 Selecting devices that are connected to the TV 15 Support Site 16 Watching TV 17 Watching TV programs 18 Using the program guide 19 Using interactive broadcast TV services 20 Watching in 3D 3D models only 21 Understanding the basics of 3D TV 3D models only 22 Preparing your 3D gla...

Page 2: ...eless subwoofer optional 47 Adjusting wireless subwoofer related settings optional 48 Connecting Bluetooth devices 49 BRAVIA Sync compatible devices 50 BRAVIA Sync overview 51 Using features available for BRAVIA Sync compatible devices 52 Adjusting BRAVIA Sync settings 53 Connecting an IR Blaster IR Blaster compatible models only 54 Viewing pictures in 4K from compatible devices 4K models only 55 ...

Page 3: ...dia server 72 RVU statement RVU compliant models only 73 Settings 74 Configuring the TV 75 TV 76 Network Accessories 77 System Preferences 78 Personal 79 Setting a timer 80 Troubleshooting 81 Start here 82 Self diagnostics 83 Software updates 84 If a full reset restart of the TV is required 85 Picture quality screen 86 Picture quality is not as good as viewed at the store 87 Distorted picture 88 T...

Page 4: ... you cannot watch broadcasts 106 Ghosting or double images appear 107 Only snow noise or a black picture appears on the screen 108 There is picture or sound noise when viewing an analog TV channel 109 Some channels are blank 110 Poor reception or poor picture quality with digital broadcasts 111 You cannot view digital channels 112 You cannot receive or select channels 113 Some digital cable channe...

Page 5: ...Certain programs on digital sources display a loss of detail 144 Photo images or folders take time to display 145 You cannot find a connected BRAVIA Sync HDMI device 146 You cannot control a second AV receiver 147 The TV does not output picture and or sound from the MHL device MHL supported models only 148 An external device such as a set top box or AV receiver cannot be controlled via the IR Blas...

Page 6: ... the TV 12 Support Site 13 Watching TV 13 Watching TV programs 14 Using the program guide 14 Using interactive broadcast TV services 14 Watching in 3D 3D models only 15 Understanding the basics of 3D TV 3D modelsonly 15 Preparing your 3D glasses 3D models only 17 Watching TV in 3D 3D models only 19 Watching TV with two screens 20 Enjoying social networking services while watchingTV 21 Using the TV...

Page 7: ...K models only 51 Settings for viewing pictures in 4K resolution withhigher quality 4K models only 52 Using Other Features with Smartphones Tablets 53 Displaying your mobile device s screen on the TV 53 Displaying the screen of a smartphone tablet on theTV using an MHL cable MHL supported modelsonly 54 Displaying the screen of a smartphone tablet on theTV using the Screen mirroring function 55 Shar...

Page 8: ...pictures are not displayed The 3D effect isweak 3D models only 78 Black bars appear on both sides of the screenwhen watching 3D pictures 3D models only 79 You cannot turn off 3D display while watching 3Dcontent 3D models only 80 The message 3D signal has been detected automatically appears when 3D signal is detected 3D models only 80 A message about an app asking for permission toaccess a TV funct...

Page 9: ...s 92 The remote control does not operate 92 You cannot turn the Active 3D Glasses on 3Dmodels only 93 The LED indicator on the Active 3D Glasses blinks 3D models only 93 Power 94 The TV turns off automatically 94 The TV turns on automatically 95 After unplugging the TV and plugging it in again the TV does not turn on even if you press thepower button on the remote control or the TV 95 Connected de...

Page 10: ...ion 100 The TV cannot connect to a Miracast device orScreen mirroring compatible device 100 Video or sound sometimes cuts out 101 Some paid content cannot be played 101 The TV cannot be turned on and controlled by using the Video TV SideView app when Remote start is set to On 101 The TV does not appear on or cannot be registeredwith the Video TV SideView app 102 TOC 5 ...

Page 11: ...d information in order or search for it directly To search select at the top of the screen To view the Online Help Guide on the TV There are two versions of the Help Guide for your TV the Built in Help Guide and the Online Help Guide The Built in Help Guide includes basic information and instructions on how to use your TV If your TV is connected to the Internet the Online Help Guide provides compr...

Page 12: ...or all regions countries Some descriptions contained in this Help Guide do not apply to some regions and countries Related topics Connecting to a network using a LAN cable Using Wi Fi to connect the TV to your network Using the Video TV SideView app with your smartphone tablet 3 Getting Started Introducing Android TV Downloading apps from the Google Play Moving apps to a USB memory device Viewing ...

Page 13: ...omputer or mobile device Press the HOME button then select Google Play Store under Apps To install an app select an app you want to download The app will start downloading After downloading the app is automatically installed Its icon appears in the Home Menu allowing you to launch it About paid apps There are free apps and paid apps in the Google Play To purchase a paid app a prepaid Google Play g...

Page 14: ...able to use the USB memory device with a computer etc Connect a USB memory device to the TV Press the HOME button select Settings Storage reset the desired USB memory device Format it as an internal storage device When formatting is finished press the HOME button then select Settings Apps Select the app that you want to move to the USB memory device Select the USB memory device from the used stora...

Page 15: ... TV Viewing Internet media You can use video streaming services such as YouTube and Netflix to watch Internet content The available services vary depending on your country and region You can launch these services by selecting their tiles in the Home Menu under Apps Note An Internet connection is required to watch Internet content Related topics Enjoying safe apps and video streaming services Secur...

Page 16: ...nect the TV to your network 8 Getting Started Introducing Android TV Enjoying safe apps and video streaming services Security restrictions You can ensure safe use of the TV by setting installation restrictions on apps that are downloaded from unknown sources or age restrictions on programs and videos Press the HOME button then select Settings options such as Security restrictions or Parental lock ...

Page 17: ...ls please refer to Using the remote control 10 Getting Started Basic Operations Using the remote control Home menu Using the DISCOVER button Using the Action Menu Selecting devices that are connected to the TV 11 Getting Started Basic Operations Using the remote control You can operate many of the TV s features by using the and buttons For descriptions of the remote control buttons refer to the Re...

Page 18: ...cognized When your voice is not being recognized make sure to activate the button on the remote control with the button or register the remote control with the button to your TV To confirm these settings press the HOME button then select Settings Touchpad Remote Control settings Voice Remote Control The setting displayed varies depending on your model Note An Internet connection is required to use...

Page 19: ...arch keyword using the on screen keyboard or by voice The availability of the remote control with a built in microphone depends on your model region country Press the HOME button Select the microphone icon at the top of the screen Enter a search keyword by speaking into the microphone on the remote control or by pressing the button and then using the on screen keyboard Browsing for content apps or...

Page 20: ... Timers and Help Hint By connecting the TV to the Internet you can access various network services and features Related topics Connecting to a network using a LAN cable Using Wi Fi to connect the TV to your network 13 Getting Started Basic Operations Using the DISCOVER button You can use the DISCOVER button to search for content such as TV programs and Internet content The content that displays wh...

Page 21: ...tings You can hide Top Picks depending on your TV model Reorder categories Select a content category to reorder Add channels to Favorites Add your favorite channels to DISCOVER Add keyword categories Add keywords to create your own custom content category Display size Select the display size of the menu Sort TV channels Select the type of TV program sorting Note Some options may not be available d...

Page 22: ...up or down to select the desired item Press the button to launch the selected item 15 Getting Started Basic Operations Selecting devices that are connected to the TV To use devices that are connected to the TV such as a Blu ray DVD player or to watch TV programs after using such devices you must switch the input Press the INPUT button repeatedly to select the connected device Hint You can switch t...

Page 23: ...upport website USA http www sony com tvsupport Canada http www sony ca support Brazil http esupport sony com BR Latin America http esupport sony com ES LA 17 Watching TV Watching TV programs Watching in 3D 3D models only Watching TV with two screens Enjoying social networking services while watching TV 13 ...

Page 24: ...t View to watch the program To use optional functions While the program guide is displayed press the ACTION MENU button and then select the desired item 20 Watching TV Watching TV programs Using interactive broadcast TV services To use Ginga service Ginga models only Ginga also known as DTVi Interactivity provides extended programming content information such as sports statistics soap opera chapte...

Page 25: ...ogy is supported by Ginga models only 21 Watching TV Watching in 3D 3D models only Understanding the basics of 3D TV 3D models only Preparing your 3D glasses 3D models only Watching TV in 3D 3D models only 22 Watching TV Watching in 3D 3D models only Understanding the basics of 3D TV 3D models only Recommended viewing distance for a 3D image If the viewing distance is not appropriate a double imag...

Page 26: ...e TV supports TV and Active 3D Glasses communication range Active 3D glasses communicate with the TV to show you images in 3D Your viewing position needs to be within the proper range See the following diagrams The working distance depends on obstacles people metal walls etc and or electromagnetic interference Overhead view A 120 B 1 6 m 3 20 ft Side view A 45 B 1 6 m 3 20 ft 16 ...

Page 27: ... only 23 Watching TV Watching in 3D 3D models only Preparing your 3D glasses 3D models only There are two types of 3D Glasses Passive and Active Refer to the specifications in the Reference Guide to see which type of 3D Glasses the TV supports For Passive 3D Glasses If Passive 3D Glasses are supplied with your TV use them If no glasses are supplied purchase a pair of Passive 3D Glasses model TDG 5...

Page 28: ...ds and the indicator lights up in green for 3 seconds If registration fails the Active 3D Glasses will turn off automatically In this case repeat the procedure above Put the Active 3D Glasses on From the next time you can use the Active 3D Glasses by just turning them on To turn them off press and hold the Power button indicator on the glasses for 2 seconds To turn them on again press the Power bu...

Page 29: ...H SPEED HDMI cable bearing the HDMI logo Prepare the 3D Glasses Display the 3D content on the TV screen Put the 3D Glasses on You should now be able to watch 3D images If no 3D effect is achieved perform the following steps Press the ACTION MENU button then select 3D Select the 3D display mode to suit the displayed content Depending on the input signal or format 3D Side by Side 3D Over Under may n...

Page 30: ...eens You can enjoy two video sources at the same time by displaying an HDMI connected device and a TV program Built in Tuner in two screens Note Twin Picture is available for Android TVs with a C at the end of the model number Displaying in two screens To watch with two screens display the source of a device connected by HDMI and then display the TV source Built in Tuner Display the input screen o...

Page 31: ...put to an HDMI source before pressing the ACTION MENU button The only combination of sources you can watch with two screens is a TV program Built in Tuner and HDMI device 26 Watching TV Enjoying social networking services while watching TV You can view tweets that mention the programs you are watching Connect to a broadband Internet connection While watching a programs press the ACTION MENU button...

Page 32: ...n IR Blaster IR Blaster compatible models only Viewing pictures in 4K from compatible devices 4K models only 28 Using the TV with Other Devices USB devices Playing content stored on a USB device Information about USB devices used for storing photos and music Supported files and formats 29 Using the TV with Other Devices USB devices Playing content stored on a USB device Connecting a USB device Con...

Page 33: ...lect the desired file Playback starts To check the supported file formats Supported files and formats Note All USB ports on the TV support Hi Speed USB For 4K models the blue USB port supports SuperSpeed USB 3 0 USB hubs are not supported While accessing the USB device do not turn off the TV or USB device do not disconnect the USB cable and do not remove or insert recording media Otherwise data st...

Page 34: ...hotos and movies may be magnified resulting in low picture quality Depending on the size and aspect ratio images may not be displayed in full screen It may take a long time to display a photo depending on the file or settings In no event shall Sony be liable for recording failure or any damage or loss of recorded contents caused or associated with the TV s malfunction the USB device s malfunction ...

Page 35: ...ormats Music Use case USB Home Network mp4 Extension Description Sampling Rate mp4 m4a AAC LC 16k 22 05k 24k 32k 44 1k 48k HE AAC v1 v2 24k 32k 44 1k 48k 3gpp Extension Description Sampling Rate 3gp 3g2 AAC LC 16k 22 05k 24k 32k 44 1k 48k HE AAC v1 v2 24k 32k 44 1k 48k Asf Extension Description Sampling Rate wma WMA9 Standard 8k 11 025k 16k 22 05k 32k 44 1k 48k Other Extension Description Sampling...

Page 36: ...WAV is 2ch only Other supported files and formats Photos Videos Audio sampling rates for videos External subtitles 34 Using the TV with Other Devices USB devices Supported files and formats Videos Use case USB Home Network MPEG1 mpg mpe mpeg Subtitle Type External Video Codec Profile Level MPEG1 Audio Codec MPEG1L2 Max Min Resolution 1920x1080 QCIF 176x144 Max Frame Rate 1920x1080 30fps 1280x720 6...

Page 37: ...s Extension m2ts mts Subtitle Type Video Codec Profile Level AVC H 264 BP L3 MP L4 2 HP L4 2 Audio Codec MPEG1L1 MPEG1L2 AAC LC HE AAC v1 HE AAC v2 AC3 E AC3 Max Min Resolution 1920x1080 QCIF 176x144 Max Frame Rate 1920x1080 60fps MP4 mp4 For 2K models Subtitle Type External Video Codec Profile Level AVC H 264 BP L3 MP L4 2 HP L4 2 Audio Codec AAC LC HE AAC v1 HE AAC v2 AC3 E AC3 MPEG1L1 MPEG1L2 M...

Page 38: ...1 HE AAC v2 AC3 E AC3 LPCM Max Min Resolution 3840x2160 QCIF 176x144 Max Frame Rate 3840x2160 60p 1920x1080 120fps Video Codec Profile Level HEVC H 265 MP L5 1 Main10 L5 1 Audio Codec AAC LC HE AAC v1 HE AAC v2 AC3 E AC3 Max Min Resolution 3840x2160 QCIF 176x144 Max Frame Rate 3840x2160 60p This line includes the XAVC S format use case The maximum supported bitrate for XAVC S is 100 Mbps avi avi S...

Page 39: ...deo Codec Profile Level AVC H 264 BP L3 MP L4 2 HP L4 2 Audio Codec DTS core AC3 AAC LC E AC3 HE AAC v1 HE AAC v2 MPEG1L1 MPEG1L2 Vorbis Max Min Resolution 1920x1080 QCIF 176x144 Max Frame Rate 1920x1080 60fps Video Codec Profile Level MPEG4 SP L6 ASP L5 ACEP L4 Audio Codec DTS core AC3 AAC LC E AC3 HE AAC v1 HE AAC v2 MPEG1L1 MPEG1L2 Vorbis Max Min Resolution 1920x1080 QCIF 176x144 Max Frame Rate...

Page 40: ...AAC v1 HE AAC v2 MPEG1L1 MPEG1L2 Vorbis Max Min Resolution 1920x1080 QCIF 176x144 Max Frame Rate 1920x1080 30fps 1280x720 60fps Video Codec Profile Level VP8 Audio Codec DTS core AC3 AAC LC E AC3 HE AAC v1 HE AAC v2 MPEG1L1 MPEG1L2 Vorbis Max Min Resolution 1920x1080 QCIF 176x144 Max Frame Rate 1920x1080 30fps 1280x720 60fps Video Codec Profile Level AVC H 264 BP L5 2 MP L5 2 HP L5 2 Audio Codec D...

Page 41: ...E AAC v2 AC3 E AC3 MPEG1L1 MPEG1L2 μ LAW PCM U8 PCM S16BE PCM S16LE Max Min Resolution 1920x1080 QCIF 176x144 Max Frame Rate 1920x1080 60fps Video Codec Profile Level MPEG4 SP L6 ASP L5 ACEP L4 Audio Codec AAC LC HE AAC v1 HE AAC v2 AC3 E AC3 MPEG1L1 MPEG1L2 μ LAW PCM U8 PCM S16BE PCM S16LE Max Min Resolution 1920x1080 QCIF 176x144 Max Frame Rate 1920x1080 30fps 1280x720 60fps Video Codec Profile ...

Page 42: ...orted files and formats Audio sampling rates for videos Audio Codec Sampling Rate LPCM 44 1k 48k MPEG1L1 MPEG1L2 32k 44 1k 48k MPEG1L3 AAC LC 16k 22 05k 24k 32k 44 1k 48k HE AAC v1 v2 24k 32k 44 1k 48k AC3 32k 44 1k 48k E AC3 Vorbis 8k 11 025k 16k 22 05k 32k 44 1k 48k WMA9 DTS core 32k 44 1k 48k μ LAW 8k PCM U8 8k PCM S16LE 11 025k 16k 44 1k PCM S16BE Other supported files and formats Photos 32 ...

Page 43: ...p srt MicroDVD sub txt SubViewer sub SAMI smi Other supported files and formats Photos Music Videos Audio sampling rates for videos 37 Using the TV with Other Devices Blu ray and DVD players Connecting a Blu ray or DVD player Watching Blu ray and DVD discs 38 Using the TV with Other Devices Blu ray and DVD players Connecting a Blu ray or DVD player Connect a Blu ray DVD player to the TV 33 ...

Page 44: ...D player B HDMI cable not supplied Be sure to use an authorized HIGH SPEED HDMI cable bearing the HDMI logo Component video connection Availability depends on your model region country If your Blu ray DVD player has component video jacks sockets connect them to the TV using a component video cable and an audio cable A Blu ray DVD player B Component video cable not supplied C Audio cable not suppli...

Page 45: ... a composite video audio cable A Blu ray DVD player B Composite video audio cable not supplied If using an Analog Extension cable Availability depends on your model region country A Blu ray DVD player B Analog Extension cable supplied C RCA Cable not supplied Whether the Analog Extension cable is supplied depends on your model region country 35 ...

Page 46: ...tart playback on the connected Blu ray DVD player Hint If you connect a BRAVIA Sync compatible device with HDMI connection you can operate it by simply using the TV s remote control Related topics Connecting a Blu ray or DVD player BRAVIA Sync compatible devices 40 Using the TV with Other Devices Computers cameras and camcorders Connecting a computer and viewing stored content Connecting a camera ...

Page 47: ...z 2K Full HD models or 4K models only 1680 x 1050 65 3 kHz 60 Hz 2K Full HD models or 4K models only 1920 x 1080 67 5 kHz 60 Hz 2K Full HD models or 4K models only 1080p timing when applied to the HDMI input will be treated as video timing and not computer timing This will affect the Screen settings in Picture Display To view computer content set Wide mode to Full and Display area to Full pixel 2K...

Page 48: ... 1080 60 Hz output is selected the actual output signal may differ In this case change the computer s settings then set your computer to use a different video signal 42 Using the TV with Other Devices Computers cameras and camcorders Connecting a camera or camcorder and viewing stored content To connect a camera or camcorder Connect your Sony digital still camera or camcorder using an HDMI cable U...

Page 49: ...VIA Sync even though they have an HDMI jack socket Related topics BRAVIA Sync compatible devices 43 Using the TV with Other Devices Audio system Connecting an audio system Adjusting audio system related settings 44 Using the TV with Other Devices Audio system Connecting an audio system See the illustrations below to connect an audio system such as an AV receiver or sound bar After finishing the co...

Page 50: ...cting a system that is not BRAVIA Sync compatible or Audio Return Channel capable you must also connect the TV to the audio system using the DIGITAL AUDIO OUT OPTICAL jack socket See the instruction manual of the audio system for details on connecting other devices and for set up Note The location of the HDMI port that supports ARC varies depending on your model Refer to the Reference Guide To con...

Page 51: ... audio output to an audio system using a stereo to RCA analog audio cable A AV receiver or Sound bar B Audio cable not supplied Hint See the instruction manual of the audio system for details on connecting other devices and for the set up Related topics Adjusting audio system related settings 45 Using the TV with Other Devices Audio system Adjusting audio system related settings When using the HDM...

Page 52: ... system press the HOME button then select Settings Sound Headphone Audio out Audio out Fixed Turn on the connected audio system then adjust the volume Hint When using an external audio system the audio out of the TV can be operated using the TV s remote control if Headphone Audio out is set to Audio out Variable Press the HOME button then select Settings Sound Headphone Audio out Audio out Variabl...

Page 53: ...er Connect the other end of the audio cable to the AUDIO OUT jack socket of the TV Connect the Wireless Transceiver to the USB port of the TV Headphone Audio out is automatically set to Subwoofer Position the Wireless Subwoofer and connect it to the AC power We recommend that the Wireless Subwoofer be placed as close as possible to the TV Hint When the Wireless Transceiver is disconnected Headphon...

Page 54: ... volume level of the Wireless Subwoofer Cut off frequency 50 200Hz Adjusts the cutoff frequency of the Wireless Subwoofer All frequencies below the cutoff frequency are output to the Wireless Subwoofer Phase Sets the phase polarity Select the setting to suit your preference Wireless Subwoofer sync Adjusts the time lag of the Wireless Subwoofer sound If the sound produced by the Wireless Subwoofer ...

Page 55: ...rom the list then follow the on screen instructions If you are prompted to enter a passcode refer to the instruction manual of the device After pairing is completed the device connects to the TV To connect to a paired Bluetooth device Press the HOME button then select Settings Bluetooth settings Device list to display a list of available Bluetooth devices Select a paired but unconnected device fro...

Page 56: ...cable or a BRAVIA Sync compatible device e g smartphone tablet is connected with an MHL cable MHL models only you can operate the device with the TV s remote control Related topics Using features available for BRAVIA Sync compatible devices Adjusting BRAVIA Sync settings 52 Using the TV with Other Devices BRAVIA Sync compatible devices Using features available for BRAVIA Sync compatible devices Th...

Page 57: ...if you have previously used the AV amplifier to output the TV s sound Automatically switches the sound output to the AV amplifier by turning the AV amplifier on when the TV is turned on Automatically turns the connected AV amplifier off when you turn the TV off Adjusts the volume buttons and mutes the sound button of the connected AV amplifier through the TV s remote control Video camera Automatic...

Page 58: ...o Off the connected device does not turn off automatically when the TV is turned off TV auto power on If set to Off the TV does not turn on automatically when the connected device is turned on Auto input change MHL MHL supported models only If set to On the TV input automatically switches to the corresponding device connected using an MHL cable BRAVIA Sync device list Displays the BRAVIA Sync devi...

Page 59: ...Using the TV with Other Devices Connecting an IR Blaster IR Blaster compatible models only The IR Blaster allows you to operate a set top box or AV Receiver that is connected to the TV with the TV s remote control IR Blaster compatible models may not be available depending on your model country For a USB type IR Blaster A Set top box or AV Receiver B IR Blaster cable For a plug type IR Blaster 49 ...

Page 60: ...VIA Sync compatible device an IR Blaster is not needed Note Some external devices may not respond to some items in the Action Menu If you press and hold a button on the remote control the operation may not be transmitted Instead press the button repeatedly Make sure that the IR Blaster is correctly set up and the IR transmitter is located near the IR receiver of the external device Make sure that ...

Page 61: ...onnected USB devices or your home network The availability of this function depends on your region country A Digital still camera B Camcorder C USB device D Network device To view pictures stored on a USB device or network device in 4K resolution Connect the USB device or network device to the TV Press the HOME button then select Album the USB device server or preset folder containing the file to ...

Page 62: ...ty 4K models only page Note A 3D picture cannot be displayed If you change the picture by pressing the buttons it may take time to display Related topics Computers cameras and camcorders USB devices Connecting to a Network 57 Using the TV with Other Devices Viewing pictures in 4K from compatible devices 4K models only Settings for viewing pictures in 4K resolution with higher quality 4K models onl...

Page 63: ... a Premium High Speed HDMI Cable s that supports speeds of 18 Gbps For details on a Premium High Speed HDMI Cable s that supports 18 Gbps refer to the cable specifications In some models the HDMI signal format of HDMI IN 2 and 3 changes at the same time Related topics Viewing pictures in 4K resolution 4K models only 58 Using Other Features with Smartphones Tablets Displaying your mobile device s s...

Page 64: ...evice to the TV s HDMI IN 1 MHL port using an MHL cable For 4K models connect your mobile device to the TV s HDMI IN 2 MHL port using an MHL cable A MHL mobile device B MHL cable not supplied For 2K signals be sure to use an authorized MHL 2 cable bearing the MHL logo For 4K models be sure to use an authorized MHL 3 cable bearing the MHL logo If your MHL mobile device supports 4K output use an aut...

Page 65: ...en the TV is in standby mode Press the HOME button then select Settings External inputs BRAVIA Sync settings Charge MHL during power off On Related topics BRAVIA Sync compatible devices 61 Using Other Features with Smartphones Tablets Displaying your mobile device s screen on the TV Displaying the screen of a smartphone tablet on the TV using the Screen mirroring function You can display the scree...

Page 66: ...he standby screen for the Screen mirroring is displayed the wireless connection between the TV and your wireless router access point is disconnected therefore communication via the Internet is stopped Hint You can configure the advanced settings of Screen mirroring by pressing the HOME button then selecting Settings Network Wi Fi Direct Advanced settings Related topics Using Wi Fi Direct to connec...

Page 67: ...e photos videos displayed on the TV Note If the TV uses the 5GHz band to connect to a wireless router or access point the connection is disconnected when this function is started Up to 10 mobile devices can be connected to the TV at the same time To connect another device when 10 devices are already connected disconnect an unnecessary device then connect the other device The default browser for An...

Page 68: ...G Mobile device Available operations when using the Video TV SideView app Powering on and controlling the TV as a remote control Entering text using the mobile device s keyboard For comprehensive information about the Video TV SideView app refer to the following website http info tvsideview sony net For details on how to use the Video TV SideView app refer to the app s help guide Hint You can sear...

Page 69: ...i Direct function by selecting Settings Network Wi Fi Direct Wi Fi Direct On then navigate to the Wi Fi Direct settings page by selecting Settings Network Wi Fi Direct Wi Fi Direct settings To turn on the TV from Video TV SideView on your mobile device Press the HOME button then select Settings Network Remote start On Standby power consumption increase if you select On Note Make sure that Remote d...

Page 70: ...A wired LAN connection allows you to access the Internet and your home network Connect a LAN cable to your TV A LAN cable B Computer C Modem with router functions D Internet Set up your LAN router For details refer to the instruction manual of your LAN router or contact the person who set up the network network administrator Press the HOME button then select Settings Network Network setup Easy Fol...

Page 71: ...ct the TV to your network Using Wi Fi Direct to connect to the TV no wireless router required 67 Connecting to a Network Connecting to a network using a wireless connection Using Wi Fi to connect the TV to your network The built in wireless LAN device allows you to access the Internet and enjoy the benefits of networking in a cable free environment A Computer B Wireless router access point C Modem...

Page 72: ...y help improve the video streaming quality The 5GHz band may not be supported depending on your region country If the 5GHz band is not supported the TV can only connect to a wireless router access point using the 2 4GHz band To use WEP security with a wireless router or access point select Settings Network Network setup Easy Wi Fi Connect by scan list Note The network related settings that are req...

Page 73: ... Direct select the Show Network SSID Password Operate the Wi Fi Direct Wi Fi device to connect with the TV Send content from the Wi Fi Direct Wi Fi device to the TV For details refer to the instruction manual of the device If the connection does not succeed When the standby screen for the Wi Fi Direct setting is displayed select Show Network SSID Password and follow the on screen instructions to c...

Page 74: ...on then select Settings Network Wi Fi Direct Advanced settings Band setting Auto Normally use this option It automatically selects an appropriate band for the Wi Fi Direct function Auto 2 4GHz Band Use this option when connecting with devices that support 2 4GHz only This option may support more devices than other options Auto 5GHz Band Use this option when connecting with devices that support 5GH...

Page 75: ...ing content from a computer Playing content from a media server RVU statement RVU compliant models only 70 Connecting to a Network Home network features Adjusting home network settings You can adjust the following home network settings To check the server connection Press the HOME button then select Settings Network Home network Media server troubleshooting follow the on screen instructions to per...

Page 76: ...ntroller Related topics Using the Video TV SideView app with your smartphone tablet 71 Connecting to a Network Home network features Playing content from a computer You can play photo music video files stored on a server e g computer that is connected to the same home network that the TV is connected to A Computer Server B Router C Modem D Internet Connect the TV to your home network Press the HOM...

Page 77: ...erver You can play photo music video files in a controller e g digital still camera on the TV screen by operating the controller directly The controller should also be renderer compatible A Digital still camera Controller B Router C Modem D Internet Connect the TV to your home network Operate the controller to start playing the content on the TV screen Related topics Adjusting home network setting...

Page 78: ...additional information 74 Settings Configuring the TV Setting a timer 75 Settings Configuring the TV TV Network Accessories System Preferences Personal 76 Settings Configuring the TV TV Press the HOME button then select Settings TV the desired option Available options Channels Configures the settings related to receiving broadcast programming External inputs Configures the settings of the external...

Page 79: ... settings related to data storage About Displays the information about the TV 77 Settings Configuring the TV Network Accessories Press the HOME button then select Settings Network Accessories the desired option Available options Network Sets up and checks the network and server connections Google Cast Displays information about the Google Cast feature Bluetooth settings Sets up for registering der...

Page 80: ...e settings of speech recognition feature Accessibility Configures the settings of accessibility features and services for helping users navigate their devices more easily Region Sets your location to receive region specific information This option may not be available depending on your region country Retail mode settings Enriches the display for shop front use by setting Demo Mode etc Picture adju...

Page 81: ...parental lock settings for streaming channels Add account Adds various service accounts such as Google accounts and Sony Entertainment Network SEN accounts 80 Settings Setting a timer To set the timer Timer automatically turns on the TV at a specific time such as when a program that you want to watch comes on It also allows you to use the TV as an alarm clock Press the HOME button then select Time...

Page 82: ...ception Sound Network Internet home apps Remote control accessories Power Connected devices 82 Troubleshooting Start here Self diagnostics Software updates If a full reset restart of the TV is required 83 Troubleshooting Start here Self diagnostics How to check if the TV is working properly Press the HOME button then select Self diagnostics under Help 84 Troubleshooting Start here 72 ...

Page 83: ...re by using a USB storage device Use your computer to download the latest software from the Sony support website onto a USB storage device Insert the USB storage device to a USB port on the TV and the software update will start automatically If you will update the TV software by using a USB storage device you should read the cautions for update by USB storage device on the website For more about t...

Page 84: ...edges of the screen A black box appears on the screen There are banners tickers at the top or bottom of the screen 3D pictures are not displayed The 3D effect is weak 3D models only Black bars appear on both sides of the screen when watching 3D pictures 3D models only You cannot turn off 3D display while watching 3D content 3D models only The message 3D signal has been detected automatically appea...

Page 85: ...Motion to another setting Press the ACTION MENU button then select Picture adjustments Advanced settings Motion CineMotion Make sure that the antenna is connected using a high quality 75 ohm coaxial cable Related topics Ghosting or double images appear The screen flickers 89 Troubleshooting Picture quality screen The screen flickers Press the ACTION MENU button then select Picture adjustments Adva...

Page 86: ...ts Advanced settings and adjust Brightness or Contrast Check the Power saving option setting in Eco If it is Low or High the screen darkens Select Power Eco and set Power saving to Off to brighten the screen Related topics No color Dark picture Color is not correct Picture is too bright 92 Troubleshooting Picture quality screen Color is not correct How to adjust the color tone Press the ACTION MEN...

Page 87: ...come small with a black border Auto wide in Screen will not expand the picture while the content switches since the content information is regulated by the channel signal provider You can manually change the Wide mode setting if desired which will remain in effect until you change the channel input or manually change the Wide mode setting again Related topics Screen format wide mode changes automa...

Page 88: ... A black box appears on the screen A text option is selected although no text is available Check the Captions Broadcast Closed Captions settings in Accessibility Option name differs depending on your region country You can select a different option from the current option 97 Troubleshooting Picture quality screen There are banners tickers at the top or bottom of the screen In this case the TV migh...

Page 89: ...z band In this case try to register again If a device that is not 3D compatible such as a home theater system is connected between the TV and a 3D compatible device the TV will not display 3D pictures Connect the 3D compatible device directly to the TV via an authorized HIGH SPEED HDMI cable bearing the HDMI logo For 4K models 3D signal of 4K cannot be displayed For Passive 3D Glasses models view ...

Page 90: ...cture Display 3D settings 3D signal notification Off 102 Troubleshooting Picture quality screen A message about an app asking for permission to access a TV function is displayed Select whether to allow or deny the app access to the displayed function You can check the list of app permissions categorized by TV function and change permission settings for each app Press the HOME button select Setting...

Page 91: ...isplayed Broadcast HD formats have poor quality 105 Troubleshooting Broadcast reception Check these things first to troubleshoot your TV reception Make sure that the antenna cable is firmly connected to the TV Make sure that the antenna cable is not loose or disconnected Make sure that the cable or cable connector of antenna is not damaged 106 Troubleshooting Broadcast reception Block noise or an ...

Page 92: ...enna is broken or bent Check if the antenna has reached the end of its serviceable life 3 5 years for normal use 1 2 years at a seaside location Related topics Check these things first to troubleshoot your TV reception 109 Troubleshooting Broadcast reception There is picture or sound noise when viewing an analog TV channel Check the Analog channel adjustment settings Press the HOME button then sel...

Page 93: ...e things first to troubleshoot your TV reception 111 Troubleshooting Broadcast reception Poor reception or poor picture quality with digital broadcasts Change the position direction and angle of the terrestrial television antenna to maximize the antenna signal level Make sure that the direction of the antenna is not changed unintentionally such as by wind If you are using a TV signal booster adjus...

Page 94: ...eive or select channels Perform Auto program to add receivable channels that are not present in the TV memory Press the HOME button then select Settings Channels Channel setup Cable Antenna Auto program Check that Signal type is set correctly Press the HOME button then select Settings Channels Channel setup Cable Antenna Signal type Cable Set to receive and select cable channels Antenna Set to rec...

Page 95: ...on Broadcast HD formats have poor quality Content and signal quality are regulated by the signal provider Many HD channels and content are actually upscaled versions of standard definition broadcasts The picture is affected by the quality of the signal received which varies between channel and program Related topics Check these things first to troubleshoot your TV reception 116 Troubleshooting Sou...

Page 96: ...ng cables To avoid TV interference make sure to use an undamaged antenna cable Related topics Distorted sound 119 Troubleshooting Sound No audio or low audio with a home theater system Press the ACTION MENU button then select Speakers Audio system Set Headphone Audio out to Audio out Fixed in the Sound setting Depending on your model if Speakers is set to TV speakers and Hi Res upscaling DSEE HX i...

Page 97: ...o filter may not be available depending on your region country Related topics Audio noise 121 Troubleshooting Sound Headphone volume cannot be adjusted If you cannot adjust the headphone volume with the VOL buttons press the ACTION MENU button and select Headphone volume 122 Troubleshooting Network Internet home apps Sometimes video streaming quality is poor Wi Fi connection is lost or intermitten...

Page 98: ...Internet or try the 5GHz band The 5GHz band may not be supported depending on your region country If the 5GHz band is not supported the TV can only connect to a wireless router access point using the 2 4GHz band Related topics Connecting to a network using a LAN cable Using Wi Fi to connect the TV to your network 124 Troubleshooting Network Internet home apps Wi Fi connection is lost or intermitte...

Page 99: ...ity depends on the original content provided by the video content provider and your connection bandwidth Due to the nature of Internet video not all videos will contain sound Related topics Connecting to a network using a LAN cable Using Wi Fi to connect the TV to your network 127 Troubleshooting Network Internet home apps Apps are inaccessible Check that the LAN cable or AC power cord mains lead ...

Page 100: ... your server and your TV Check if your network is properly configured on your TV Check your LAN cable wireless connection or your server The TV may have lost connection with the server Perform Media server troubleshooting to check if your media server is properly communicating with the TV Press the HOME button then select Settings Network Home network Media server troubleshooting Related topics Ho...

Page 101: ... connect to the server 131 Troubleshooting Network Internet home apps You can connect to the Internet but not to Google services The date and time settings of this TV may be incorrect Depending on the app such as Google Play or YouTube you may not be able to connect to Google services if the time is incorrect Press the HOME button then select Settings Date time Automatic date time Use network time...

Page 102: ... Remove the remote control cover and replace the batteries with new ones Sliding type Push release type There may be poor contact between the battery and the remote control Remove the batteries then insert them again Point the remote control at the remote control sensor located at the front of the TV Keep the remote control sensor area clear from obstacles Fluorescent light can interfere with remo...

Page 103: ...The button may not be available depending on your supplied remote control 135 Troubleshooting Remote control accessories You cannot turn the Active 3D Glasses on 3D models only Replace the battery Applies only to TDG BT400A BT500A Press the unlock button with the tip of a pen etc and take out the battery case Replace the battery with a new one After that be sure to insert the battery case until it...

Page 104: ... 3D Glasses on 3D models only 137 Troubleshooting Power The TV turns off automatically The TV turns on automatically After unplugging the TV and plugging it in again the TV does not turn on even if you press the power button on the remote control or the TV 138 Troubleshooting Power The TV turns off automatically The screen may have been turned off due to Sleep timer settings Check the Duration set...

Page 105: ...e power button on the remote control or the TV because it takes time to initialize the system Wait for about 10 to 20 seconds then try again 141 Troubleshooting Connected devices No picture from a connected device You cannot select a connected device in the Home Menu Certain programs on digital sources display a loss of detail Photo images or folders take time to display You cannot find a connecte...

Page 106: ...ed device Turn the connected device on Check the cable connection between the device and TV Press the INPUT button to display the list of inputs then select the desired input Correctly insert the USB device Make sure that the USB device has been properly formatted Operation is not guaranteed for all USB devices Also operations differ depending on the USB device features or the video files being pl...

Page 107: ...ubleshooting Connected devices Photo images or folders take time to display Depending on the image dimension file size and number of files in a folder some photo images or folders take time to display Each time a USB device is connected to the TV it may take up to a couple of minutes for the photos to display Related topics No picture from a connected device 146 Troubleshooting Connected devices Y...

Page 108: ...e MHL cable then reconnect it Or turn the MHL device off then turn on again and release the screen lock of the device Check if your device supports MHL Related topics Displaying the screen of a smartphone tablet on the TV using an MHL cable MHL supported models only No picture from a connected device 149 Troubleshooting Connected devices An external device such as a set top box or AV receiver cann...

Page 109: ...ble models only 150 Troubleshooting Connected devices Some media files in the USB device or server are not displayed Unsupported files may not be displayed All the folders files may not be displayed depending on the system status Related topics Supported files and formats 151 Troubleshooting Connected devices The TV cannot be found by a Wi Fi Direct device Set Wi Fi Direct to On Press the HOME but...

Page 110: ...o the TV the quality of Bluetooth communication may deteriorate Related topics Connecting Bluetooth devices 153 Troubleshooting Connected devices What kind of devices can be connected using the Screen mirroring function Wi Fi enabled devices such as smartphones and tablets that support Miracast can be used to enjoy Screen mirroring on your BRAVIA TV Refer to the instruction manual of your Wi Fi de...

Page 111: ...models of Xperia away from such devices or turn them off if possible Communication speed may change according to the distance or obstacles between devices device configuration radio wave condition line congestion or the device you use Communication may cut out due to the radio wave condition Related topics Displaying the screen of a smartphone tablet on the TV using the Screen mirroring function U...

Page 112: ...unction may not work depending on the settings of the wireless router access point e g Multi SSID and Power saving mode If Wi Fi Direct is used to connect the Video TV SideView app to the TV the TV may not be turned on from standby mode depending on your mobile device The TV should be in the power on or standby mode Do not turn off the TV by disconnecting its AC power cord mains lead Check the fol...

Page 113: ...network connection is not necessary The maximum number of registration devices may have been reached Delete unnecessary registrations from Remote devices before registering another mobile device For detailed information refer to the following website http info tvsideview sony net faq Related topics Using the Video TV SideView app with your smartphone tablet 103 ...

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