54
Other Information
Troubleshooting
If you have questions, service needs, or require
technical assistance related to the use of your
Sony TV, please visit our website or call one of
the following numbers:
http://www.sony.com/tvsupport for US Support
http://www.sony.ca/support for Canadian
Support
1-800-222-SONY(7669) for US Support
1-877-899-SONY(7669) for Canadian Support
Condition
Explanation/Solution
No picture
No picture
• Check the
Power Saving
settings (see page 53).
Cannot receive any channels
• Make sure the power cord is connected securely.
• Turn on the power of the TV.
• Check cable/antenna connections.
• Make sure the
Signal Type
setting is correct for your TV signal source.
TV is locked to one channel
• Perform
Auto Program
to add receivable channels that are not present in the
TV’s memory (see pages 16 and 47).
Cannot receive or select
channels
• Perform
Auto Program
to add receivable channels that are not present in the
TV’s memory (see pages 16 and 47).
• To receive or select cable channels, make sure that
Signal Type
in the
Channel
settings is set to
Cable
(see page 47). To receive or select UHF
channels over an antenna, make sure
Signal Type
is set to
Antenna
.
The TV turns off
automatically
• Check if
Sleep Timer
is activated, or confirm the
Duration
setting of
Timer
(see page 40).
• Check
PC Power Management
in
General Setup
settings (see page 53).
No picture from some video
sources
• Check the connection between the optional video equipment and the TV.
• Press
INPUT
on the remote control (see page 22).
• Press
HOME
on the remote control. Select your desired input from the
External Inputs
list.
Poor picture
Picture quality not as good as
viewed at the store
• Picture quality depends on the signal content. See Quick Setup Guide
(supplied) to display the best possible picture for that signal.
Broadcast HD formats have
poor quality
• Content and signal quality are regulated by the signal provider. Many HD
channels and content are actually upscaled versions of standard-definition
broadcasts. The picture is affected by the quality of the signal received, which
varies between channel and program.
• Confirm the picture quality by selecting
Signal Diagnostics
in the
Product
Support
settings (see page 40). Then select
Sample Image
(or
Additional
Information
first). An HD image will display on the screen to confirm routine
panel operation. If your normal picture quality is worse than this sample image,
it is most likely due to the signal provided by the broadcaster.
Double images or ghosts
• Check cable/antenna connections.
• Check the antenna location and direction.
• Set the
Motion Enhancer
to
Standard
or
Off
(see page 43).
Only snow and noise appear
on the screen
• Check if the antenna is broken or bent.
• Check if the antenna has reached the end of its serviceable life. (3-5 years in
normal use, 1-2 years at the seaside.)
Dotted lines or stripes
• Keep the TV away from noise sources such as cars, motorcycles, or hair-dryers.
• If using 300 ohm twin lead, move the excess lead away from the TV or try using
75 ohm coaxial cable instead.
