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Troubleshooting
Possible cause
: The battery is
worn out and needs to be replaced.
Solution
: Try another battery and
charger for the same phone model,
or visit your retailer and ask them to
verify if the battery and charger are
working properly.
The phone turns itself off
Possible cause
: The
button
has been pushed unintentionally.
Solution
: Turn on the automatic key
lock, or lock the keypad manually
.
Possible cause
: The battery
connection is poor.
Solution
: Make sure the battery
is inserted correctly
I cannot use SMS/text messages
on my phone
Possible cause
: Settings are missing
or incorrect.
Solution
: Contact your service
provider to find out the correct
SMS service center setting
I cannot use MMS/picture messages
on my phone
Possible cause
: Your subscription
does not include data capability.
Solution
: Please contact your service
provider.
Possible cause
: Settings are missing
or incorrect.
Solution
go to
,
select a region and country, the phone
setup tab and your phone model. Then
select “Picture messaging (MMS)” and
follow the instructions
.
I cannot use the Internet
Possible cause
: Your subscription
does not include data capability.
Solution
: Please contact your service
provider.
Possible cause
: Internet settings are
missing or incorrect.
Solution
go to
,
select a region and country, the phone
setup tab and your phone model. Then
select “Mobile Internet (WAP)” and
follow the instructions
.
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