79
Troubleshooting
You also have the option to do
a
. Some of the
personal data and settings you
have made will be lost when
you do this
No battery icon appears when I start
charging the phone
Possible cause
: The battery is empty
or has not been used for a long time.
Solution
: It may take up to 30 minutes
before the battery icon appears on the
screen.
Some menu options appear in gray
Possible cause
: A service is not
activated or your subscription
does not support the function.
Solution
: Contact your service provider.
Possible cause
: Since you cannot
send themes, pictures and sounds
that are copyright-protected, the
menu is sometimes unavailable.
I do not understand the language
in menus
Possible cause
: The wrong language
is set in the phone.
Solution
: Change the language
.
I cannot turn on the phone
Possible cause
: The battery
is discharged.
Solution
: Recharge the battery
Solution
: Turn the phone on with the
charger attached. If the phone starts,
restart the phone with no charger
attached.
I cannot charge the phone or battery
capacity is low
Possible cause
: The charger is not
properly connected to the phone.
Solution
: Make sure that the charger
connector clicks properly into place
when connected
.
Possible cause
: The battery connection
is poor.
Solution
: Remove the battery and
clean the connectors. You can use
one of the following lightly soaked
in alcohol; a soft brush, a cloth or
a cotton bud. Make sure that the
battery is completely dry before you
put it back. Check that the battery
connectors in the phone are not
damaged.
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