Trouble Shooting Guide, Mechanical
4/00021-1/FEA 209 544/89 A
Company Internal
Sony Ericsson Mobile Communications AB
25(26)
12 Software Problem
•
If there are problems with the response of the keypad commands, or spelling errors in the
menu, if they are not related to mechanical damage, make a master reset and flash the
phone with the latest software from EMMA II.
•
Checking the software revision can be done in the Service info, see chapter
Service
functions in the software
.
Choose: Service info / SW information.
The Software revision and date will be shown in the display.
•
If a flash upgrade is interrupted for some reason, EMMA II will prompt "Error in
sequence". After which the phone will not start up. In order to restore functionality you
need to run "S700x Flash Recovery". The script can be found under "Flash" in EMMA II.
After a successful recovery you need to re-flash the phone with correct signalling software
before start up.
Note: Do a SW upgrade before sending the unit to a higher level. Do
not
scrap a phone that
hasn’t been upgraded.
If the failure still occurs, handle the unit according to the local directives.
