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72
Troubleshooting
I cannot synchronize or transfer
data between my phone and my
computer, when using the USB
cable provided
Possible cause:
The cable has not
been properly installed and detected
on your computer, or the software
that came with your phone has not
been properly installed on the
computer.
Solution:
Go to
www.sonyericsson.com/support
,
choose your phone model, then
choose
Product information - Getting
started
. The guide
Synchronizing the
phone with a computer
may assist
you in solving the problem.
Master reset
The changes that you have made
to settings and the content that you
have added or edited, will be deleted.
If you select
Reset settings
, the
changes that you have made to
settings will be deleted.
If you select
Reset all
, in addition
to your changes to settings, all
contacts, messages, personal
data, and content that you have
downloaded, received or edited
will also be deleted.
To reset the phone
1
}
Settings
}
the
General
tab
}
Master
reset
.
2
}
Reset settings
or
}
Reset all
.
3
When instructions appear
}
Continue
.
Error messages
Insert SIM
Possible cause:
There is no SIM
card in the phone or you may have
inserted it incorrectly.
Solution:
Insert a SIM card
%
5 To insert SIM card and battery
.
Possible cause:
The SIM card
connectors need cleaning.
Solution:
Remove the SIM card and
clean it. Also check that the card
is not damaged so that you cannot
connect it to the phone connectors.
In that case, contact your network
operator to ask for a new SIM card.
Insert correct SIM card
Possible cause:
The phone is set to
only work with certain SIM cards.
If you select
Reset all
, content such as
melodies and pictures that you have
downloaded, received or edited is also
deleted.
