Sonnen sonnenBatterie eco 9.43, Installation Instructions Manual, Page: 15 / 60

Transport and storage | 4
KD-446 | 22213 | EN | X03 15 / 60
Proceed as follows:
1. Check the shipping documents
„
Check the recipient address and numbers of shipped goods in the presence
of the shipper.
2. Inspect the goods for open damage
„
Inspect the packaging and transport goods for external damage in the pres-
ence of the shipper.
Illustration 2: Transport indicator affixed to the
packaging
„
Check the transport indicator affixed
to the packaging of the main cabinet
in the presence of the shipper.
The storage system has not been transported properly if blue powder has been
transferred into the arrow of the transport indicator.
„
Refuse to accept the goods if blue powder has been transferred into the ar-
row of the transport indicator.
3. Inspect the goods for hidden damage
This inspection should also take place in the presence of the shipper if possible.
„
Unpack the goods.
„
Inspect the goods for hidden (not immediately visible) transport damage.
If transport damage is discovered:
„
Stop unpacking the product.
„
Collect photographic evidence of the damage.
„
Refuse to accept the goods if the discovered defects are serious.
4. Document the defects
„
Document the defects identified on the consignment note.
„
Additionally, document the following:
• Notation ‘Conditional acceptance’.
• Registration number of the delivery vehicle.
• Signature of the shipper.
5. Report the damage
„
Report the damage to the responsible transport company and the manufac-
turer immediately.
„
Send the consignment note/delivery note with the shipper's confirmation of
the damage and photographic evidence to the manufacturer by email.
Damage claims cannot be settled if the above mentioned documentation is
not submitted within the stated reporting time frames.