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sonic · soundgate 2

Attaching the Neck Strap

It is recommended to use your neck strap at all

times when streaming audio from the SoundGate 2.

The neck strap serves as an antenna and helps

direct the audio signal to your hearing instruments.

Insert both ends of the neck strap into the neck strap

jacks of your SoundGate 2. When the neck strap is

inserted completely, it will click.

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Summary of Contents for SoundGate 2

Page 1: ...SoundGate 2 User Guide www sonici com ...

Page 2: ......

Page 3: ...evices via Bluetooth Whether communicating wirelessly via your mobile phone device or streaming audio through your television computer or MP3 player this guide will offer the instructions necessary to get you on your way to better hearing Please read the entire contents of this booklet before using your SoundGate2 device It contains instructions and important information about its use and handling...

Page 4: ... control of your hearing instruments SoundGate2 may be used as a remote control enabling you to adjust the hearing instrument volume control and listening programs 2 A streaming interface between external audio devices and your hearing instruments The SoundGate2 may be connected to a large range of audio devices mobile phones TV etc to reduce listening effort ...

Page 5: ... Attaching the Neck Strap 18 Wearing the SoundGate2 20 Use of the Protective Skin 21 Microphone 22 SoundGate2 Operation 23 Turning your SoundGate2 ON and OFF 24 Volume and Program Adjustment 26 Pairing to a Mobile Phone or other Bluetooth Devices 28 Using with a Mobile Phone 31 Using with an MP3 Player or Computer 36 Wired Connection 38 Using the Telecoil 40 ...

Page 6: ...e 42 Visual Indicators 45 Troubleshooting 48 Maintenance 56 International Warranty 57 Information to the User Regarding the Radio Communication Part of the Device 58 Declaration of Conformity 61 Information and Explanation of Symbols 62 Service 64 ...

Page 7: ...nt swallowing or choking If a part is swallowed see a doctor immediately Never expose the SoundGate2 to excessive heat such as putting it in an oven micro wave burning it or leaving it inside a parked car in the sun There is a risk in these events that it will explode and cause serious injury If by accident the neck strap should get caught on something while the user is wearing it the neck strap i...

Page 8: ...st stringent Standards of International Electromagnetic Compatibility However SoundGate2 might cause interference with other medical devices such as defibrillators and pacemakers Please contact the manufacturer of your implantable device for information about the risk of disturbance Immediately remove the SoundGate2 if interference is suspected Do not use SoundGate2 and seek advice Interference ca...

Page 9: ... is connected to mains operated equipment this equipment must comply with IEC 60065 IEC 60950 IEC 60601 or equivalent safety standards The safety of recharging batteries with the USB connector is determined by the external equipment which should be UL approved or comply with equivalent IEC 60065 IEC 60950 IEC 60601 or other equivalent safety standards ...

Page 10: ...g items are included within your SoundGate2 package and will be covered within this instruction guide SN2_ILLU_Overview_HI 8 SN2_ILLU_Neckloop_HI 2 SN2_ILLU_audioCable_HI SN2_ILLU_Charger_HI 5 3 5 mm stereo cable Power adapter SoundGate2 Neck strap ...

Page 11: ... soundgate 2 USer guide USB charging cable User Guide Charger cradle Protective skin SN2_ILLU_ChargerCradle_HI 3 SN2_ILLU_ProtectiveSkin_HI 6 1 SN2_ILLU_UsbCable_HI 7 www sonici com SoundGate 2 User Guide ...

Page 12: ...oundGate2 overview 4 5 6 7 10 9 8 3 2 1 8 1 Power on off 2 LED indicator 3 Volume control 4 Auxiliary input key 5 TV key 6 Phone key 7 Microphone inlet 8 Neck strap jacks 9 3 5 mm auxiliary input 10 Micro USB charger jack 7 ...

Page 13: ...SoundGate2 Charging the battery The SoundGate2 should be charged daily to ensure sufficient battery life during normal hours of operation The SoundGate2 can be charged in the following ways Connect the power adapter to the micro USB charger jack on the SoundGate2 Then plug the power adapter into a wall socket S N 2 _ I L L U _ O v e r v i e w _ H I 8 ...

Page 14: ...le Then plug the power adapter into a wall socket and mount your SoundGate2 into the cradle with the power key facing up When using the SoundGate2 in a vehicle you may connect the USB charging cable to the micro USB charger jack on the SoundGate2 Then plug the opposite end into a 12V car USB port or adapter not included S N 2 _ I L L U _ B a t t e r y C h a r g e C a b l e T o U s b _ H I 1 0 SN2_...

Page 15: ...ll help you monitor the status of your battery life and or charging LED indication Status Green SN2_ILLU_GreenLed_HI Battery status is OK Red SN2_ILLU_RedLed_HI Battery life is low approx 20 minutes remaining Red pulsing every 2 3 seconds Battery life is critically low approx 5 minutes remaining ...

Page 16: ...shing SN2_ILLU_GreenLedFlashing_HI Battery is connected to a power source and actively charging Green SN2_ILLU_GreenLed_HI Battery is charged completely SoundGate2 powered ON OFF SN2_ILLU_NoLightLed_HI Battery is charged completely SoundGate2 powered OFF ...

Page 17: ...s Streaming audio with neck strap attached up to 10 hours Battery charge time 2 hours Stand by mode is when the SoundGate2 is powered ON but is not actively being used Phone calls with connected Bluetooth mobile phones may still be received in stand by mode Note The rechargeable battery should not be drained completely Keeping the battery fully charged will prolong its life You cannot replace the ...

Page 18: ...at all times when streaming audio from the SoundGate2 The neck strap serves as an antenna and helps direct the audio signal to your hearing instruments Insert both ends of the neck strap into the neck strap jacks of your SoundGate2 When the neck strap is inserted completely it will click ...

Page 19: ...soundgate 2 USer guide Note Using SoundGate 2 without the neck strap requires more power consequently maximum streaming time is reduced to 5 hours on one full battery charge SN2_ILLU_NeckStrapAttach_HI 17 ...

Page 20: ...Gate2 should be worn for different types of use SN2_ILLU_WearingPositionNeck_HI 18 SN2_ILLU_WearingPositionPocket_HI 20 SN2_ILLU_WearingPositionHand_HI 19 Hands free with neck strap Recommended uses Bluetooth streaming wired connection to MP3 or PC Hand held or in the pocket Recommended use remote control ...

Page 21: ...s and light moisture The protective skin may be used in any of the recommended wearing positions To use insert the SoundGate2 completely into the protective skin as indicated below Note Clean your protective skin with soap and warm water and ensure it is completely dry before reinserting your SoundGate2 device SN2_ILLU_ProtectiveSkinInsert_HI 6 2 ...

Page 22: ...phone calls In all other situations the microphone is turned off To ensure optimal sound quality for the person you are speaking with during streamed phone calls it is recommended to position the SoundGate 2 microphone 4 12 inches 10 30 cm from your mouth SN2_ILLU_MouthToMicrophone_HI 21 12 inches ...

Page 23: ...ation and add convenience for daily listening Whether using the SoundGate2 as a remote control to change your hearing instrument volume settings and listening programs or streaming audio from Bluetooth enabled devices the following pages will help you to become better acquainted with your SoundGate2 operation ...

Page 24: ...o turn your SoundGate2 device ON OFF The LED indicator on the top of the SoundGate2 will be green when your device is powered ON with a charged battery The LED indicator will be off when your SoundGate2 is powered OFF If the SoundGate2 is powered OFF and its battery is being charged the LED indicator will flash green ...

Page 25: ...soundgate 2 USer guide LED indicator SoundGate2 status SN2_ILLU_GreenLed_HI Power ON with charged battery SN2_ILLU_NoLightLed_HI Power OFF SN2_ILLU_GreenLedFlashing_HI Power OFF with connected power source ...

Page 26: ...Gate2 may be used to optimize your hearing instrument s Volume Control and listening program settings Adjusting volume SN2_ILLU_VolumeUpOrDown_HI A short press to the SoundGate2 volume up or down key will adjust the listening volume in your hearing instrument s ...

Page 27: ...ograms have been configured you may cycle forward or backward through the available programs by pressing and holding the SoundGate2 volume up or down key for approximately 2 seconds Note When streaming audio it is not possible to change listening programs You must first disconnect from the streamed audio source ...

Page 28: ...evice to be paired are within one meter of each other during the pairing process Prepare Bluetooth device for pairing Refer to the manual of the mobile phone or audio device and prepare the device for Bluetooth pairing as instructed Set the SoundGate2 into pairing mode Press and hold the power key for approximately 5 6 seconds until the LED indicator flashes rapidly blue Pairing mode will be activ...

Page 29: ... devices may require you to select Connect in the display menu Please refer to the manual of your Bluetooth device for its specific instructions The SoundGate2 is capable of storing up to 8 paired devices at the same time When the maximum number of paired devices is reached the SoundGate2 will begin to overwrite the oldest pairings If you would like to clear all previously paired devices press and...

Page 30: ...tooth devices When the SoundGate2 has been paired and is within range of a Bluetooth device the devices will automatically locate each other Use the appropriate button on your SoundGate2 to activate whichever Bluetooth source you wish to listen to ...

Page 31: ...imes when using with a mobile phone Once you have paired your mobile phone to the SoundGate2 as instructed above the phone will automatically indicate that a Bluetooth connection is active Make an outgoing phone call SN2_ILLU_SoundgatePhoneKeyNoLight_HI When connected via Bluetooth to your SoundGate2 calls made by your mobile phone will automatically be transmitted to your hearing instrument s You...

Page 32: ...oth connected mobile phone The phone key on your SoundGate2 will also flash rapidly green A short press to the SoundGate2 phone key will accept the incoming call The phone key will remain illuminated green as long as the call is active While talking Speak into the microphone of the SoundGate2 optimal distance between your mouth and the SoundGate2 microphone is approximately 12 inches 30 cm ...

Page 33: ...mobile phone A subsequent 2 3 second press will return control to the SoundGate2 Such call transfers typically must also be acknowledged accepted on the connected mobile phone Mute hearing instrument microphones SN2_ILLU_VolumeUpOrDownTwoSeconds_HI 2 sec If distracted by background noise during a mobile phone call you may press and hold the volume up or down key for 2 3 seconds to mute your hearin...

Page 34: ...gram or streaming state will resume You may also end the call from your mobile phone or wait for the person on the other end to terminate the call The previous listening program or streaming state will also resume in this case Reject an incoming phone call A short press on the SoundGate2 volume down key will reject an incoming call and the current listening program or streaming state will resume ...

Page 35: ...ll to the last number dialed from your paired Bluetooth mobile phone press and hold the SoundGate2 phone key for 2 3 seconds Voice dialing SN2_ILLU_SoundgatePhoneKeyNoLight_HI For connected mobile phones which support voice dialing a short press on the SoundGate2 phone key will enable the voice dial function ...

Page 36: ...either Via a wireless Bluetooth connection or Via a wired cable connection Wireless connection To hear music or audio wirelessly from for example an MP3 player or computer with built in Bluetooth make sure the device has been paired to your SoundGate2 pages 28 to 30 that both devices are powered on and are within range of each the other 33 feet 10 meters ...

Page 37: ...e2 auxiliary input key SN2_ILLU_AuxKeyPress_HI 31 When audio streaming is active the auxiliary input key will illuminate orange 32 To end listening through the wireless source and resume the previous listening program or streaming state give another short press to the auxiliary input key ...

Page 38: ... jack of the MP3 computer or audio source of choice Plug the opposite end into the 3 5 mm auxiliary input jack of the SoundGate2 Ensure the music or audio source in your device is playing and un muted and give a short press to the SoundGate2 auxiliary input key to begin listening To end listening through the wired source and resume the previous listening program or streaming state give another sho...

Page 39: ... audio streaming from the SoundGate2 to which they are linked This ensures that other hearing instruments cannot intercept phone calls or other audio from your SoundGate2 Audio streaming is one way communication from the SoundGate2 to the hearing instrument s When audio streaming is stopped the SoundGate2 instructs the hearing instruments to release the controls and resume normal operation ...

Page 40: ...p audio information from auditoriums churches or public buildings which have an installed audio loop If you are unsure if a location has an audio loop installed look for the universal symbol below To activate and begin listening via an installed audio loop press and hold the SoundGate 2 auxiliary input key for 2 3 seconds ...

Page 41: ...oundgate 2 USer guide To end listening through the looped source and resume the previous listening program or streaming state give another 2 3 second press to the auxiliary input key SN2_ILLU_AuxKeyPress_HI ...

Page 42: ...s you may wish to stream audio from See pages 28 to 30 of this manual for step by step instructions to pair your SoundGate 2 to a specific Bluetooth enabled device In order to pair to or stream audio information from an external Bluetooth enabled device it is recommended to keep your SoundGate 2 within a range of approximately 33 feet 10 meters This range may be affected by objects between the Sou...

Page 43: ...audio information to your hearing instrument s In order to stream information without interruption it is recommended to keep your SoundGate2 unit and your hearing instrument s within a range of approximately 40 inches 1 meter This range could be reduced by metal objects and or strong magnetic fields SN2_ILLU_SoundgateToWorldViaBluetooth_HI 34 ...

Page 44: ...44 sonic Soundgate 2 Always wear the neck strap antenna while streaming audio from your SoundGate2 SN2_ILLU_SoundgateWithNeckStrap_HI 35 ...

Page 45: ...e phone call No light No active calls TV key SN2_ILLU_TelevisionKeyNoLight_HI Blinking ORANGE Pairing to TV Adapter Steady ORANGE Active streaming TV Adapter No light No streaming TV Adapter Auxiliary input key Fading ORANGE Paired Auxiliary source available Steady ORANGE Active streaming Auxiliary source T coil No light No streaming Auxiliary source T coil ...

Page 46: ...ion Status LED indicator SN2_ILLU_NoLightLed_HI Blinking BLUE Bluetooth pairing mode Steady GREEN Battery OK Blinking GREEN Battery charging Steady RED Battery is low Blinking RED Battery is critically low No light SoundGate2 is OFF ...

Page 47: ...47 soundgate 2 USer guide Notes ...

Page 48: ...w R My Bluetooth device is not locating the SoundGate2 The SoundGate2 is out of range E a The SoundGate2 is already connected and within range of another active Bluetooth device T h Pairing was unsuccessful The SoundGate2 and or Bluetooth device was not in pairing mode when attempting to pair E a t p t S The incorrect passcode was entered R p Troubleshooting ...

Page 49: ...hich have previously been paired to the SoundGate2 Ensure the SoundGate2 and Bluetooth device are actively in their pairing states when repeating the pairing process Press and hold the SoundGate2 power key for approximately 5 6 seconds until the LED indicator flashes rapidly blue The SoundGate2 pairing mode is active for 2 minutes Repeat the pairing process and enter the password 0000 four zeros i...

Page 50: ...function and or power are turned OFF on the SoundGate2 or Bluetooth phone E a B i The SoundGate2 battery is critically low R The SoundGate2 phone key is blinking when the phone is ringing but I hear no ringing indication in my hearing instru ments The SoundGate2 is out of range E o a The audio in my hearing instruments drops out The SoundGate2 is out of Bluetooth range E w o The neck strap antenna...

Page 51: ...phone to ensure Bluetooth function is active Recharge the SoundGate2 battery Ensure the SoundGate2 is kept within 20 inches 50cm of the hearing instruments For optimum performance always use the neck strap antenna Ensure the SoundGate2 and Bluetooth phone are within the recommended 33 feet 10 meters of each other While streaming it is recommended to use the neck strap antenna to prevent drop outs ...

Page 52: ...ing up your voice clearly E w p I have difficulty understanding the other party when I am in noisy environments Environmental sounds interfere with speech understanding P f m C m y Volume is insufficient A t I hear beeps in my hearing instruments when operating my mobile phone The key press feature is activated in your mobile phone R k ...

Page 53: ...ume up or down key for 2 3 seconds to mute the hearing instrument microphones Caution Do not mute the hearing instrument microphones in listening situations that require your better hearing e g traffic Adjust the volume on your SoundGate2 device to a sufficient volume to improve understanding Refer to the manual of your phone to deactivate the key press tone feature ...

Page 54: ...ments The audio source needs to be turned on and connected to the SoundGate2 V t t R t Volume level is too high Volume needs to be adjusted on the connected wired audio source A t Charging Problem S SoundGate2 does not work even while charging The battery is drained completely T 2 a ...

Page 55: ...nnected to both the SoundGate2 and the selected device Refer to the wired connection steps on page 38 of this manual Adjust the volume on the audio source to a level that suits you Solution The SoundGate2 battery must be charged for at least 20 minutes before it can operate For optimal use avoid draining the battery completely ...

Page 56: ...ning and audio input ports must be kept free of dirt and debris at all times The small cleaning brush for your hearing instrument s may be used to clean these areas Do not submerge your SoundGate2 or its neck strap into water or other liquids at any time The SoundGate2 is sealed and you should not attempt to open it If problems occur which cannot be solved by the guidelines within this manual you ...

Page 57: ...ith your hearing care provider and make sure that your warranty card is completed In addition to the Bluetooth transmitter the SoundGate2 contains a radio transmitter using short range magnetic induction technology working at 3 84 MHz The magnetic field strength of the transmitter is 15dBµA m 10m The emission power from the SoundGate2 is below international emission limits for Human Exposure For c...

Page 58: ... of compliance This device complies with part 15 of the FCC Rules and RSS 210 of Industry Canada Operation is subject to the following two conditions 1 This device may not cause harmful interference and 2 This device must accept any interference received including interference that may cause undesired operation This Class B digital apparatus complies with Canadian ICES 003 ...

Page 59: ...rference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the inter ference by one or more of the following measures Reorient or relocate the receivi...

Page 60: ...60 sonic Soundgate 2 Caution Changes or modifications not expressly approved by Sonic Innovations Inc could void the user s authority to operate the equipment ...

Page 61: ...ments of the Directive 93 42 EEC of the Council of the European Communities concerning medical devices MDD The radio communication part of the device complies with the essential requirements of the Directive 1999 5 EC of the European Parliament on radio equipment and telecommunications terminal equipment R TTE This is certified by applying for the following marking 0682 ...

Page 62: ...tant for the user to read and take into account the relevant information in these instructions for use This sign indicates important safety information that must be observed to minimize risks or to avoid hazardous situations Important information for handling and product safety The crossed out wheeled bin indicates that the European Directive on waste of electronic equipment applies ...

Page 63: ...tions without problem or restrictions if used as intended unless otherwise noted in these instructions for use The operating temperature for the SoundGate 2 is 10 45 C Transport and storage conditions During transport or storage the temperature should not exceed the limit value of 25 60 C ...

Page 64: ...on listed on the previous pages did not solve a problem you are having with your SoundGate2 device please contact your hearing care provider Do not attempt to repair your SoundGate2 device yourself Place stamp with dispenser name and address here ...

Page 65: ...65 soundgate 2 USer guidE Notes ...

Page 66: ...66 sonic Soundgate 2 Notes 137740 UK ...

Page 67: ......

Page 68: ...alia Sonic Innovations Pty Ltd Wholesale equipment division 629 nudgee road nundah QLd 4012 61 7 3250 0369 International Sonic AG Morgenstrasse 131B 3018 Bern switzerland 41 31 560 21 21 World Headquarters Sonic Innovations Inc 2501 Cottontail Lane somerset nJ 08873 usa 1 888 423 7834 02 14 137740 UK 0000137740000001 ...

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