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4.
Circumstances that exclude the application of the Warranty
Excluded from the Warranty, being the total cost of the repair borne by the Buyer, the following
cases:
4.1.
Products with more than 2000 operating hours;
4.2.
Refurbished and resold products.
4.3.
Maintenance operations, Product settings, commissioning, cleaning, elimination of errors or
anomalies that are not related to deficiencies of equipment components and replacement of the
batteries;
4.4.
Components in direct contact with fire such as: vermiculite supports, deflector or protective
plates, vermiculite, sealing lanyards, burners, ash drawers, wood chips, smoke registers, ash grates,
whose wear is directly related to the conditions of use. Degradation of the paint, as well as corrosion
due to degradation of the paint, due to overloading of fuel, use of an open drawer or excessive
drainage of the installation chimney (the chimney must respect the drawing recommended in the
Product Technical Data Sheet). Glass breakage due to improper handling or other reason not related
to Product deficiency. In the pellet family, the ignitors are aware part, so they are only guaranteed for
6 months, or 1000 ignitions (whichever comes first);
4.5.
Wear considered components, such as bearings and bushes;
4.6.
Deficiencies of components external to the Product that may affect its correct functioning, as
well as material or other damages (eg tiles, roofing, waterproofing, pipes, or personal injury) caused
by improper use of materials in the installation or by non-execution of the product installation in
accordance with the rules for the installation, applicable regulations or rules of good art, in particular
when the application of suitable piping to the temperature in use, expansion vessels, non-return
valves, safety valves , anti-condensation valves, among others;
4.7.
Products whose operation has been affected by failures or deficiencies of external components
or by poor sizing;
4.8.
Defects caused by the use of accessories or replacement components other than those
determined by Solzaima, S.A.;
4.9.
Defects arising from non-compliance with the installation, use and operation instructions or
applications not conforming to the intended use of the Product, or from abnormal climatic factors,
unusual operating conditions, overload or maintenance or cleaning performed improperly;
4.10. The Products that have been modified or manipulated by people outside the Official Technical
Services of the brand and consequently without the explicit authorization of Solzaima, SA.;
4.11. Damage caused by external agents (rodents, birds, spiders, etc.), atmospheric and / or
geological phenomena (earthquakes, storms, frost, hailstorms, thunderstorms, etc.), humid or saline