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SOLAHART POWERSTORE ELECTRIC
WATER HEATER WARRANTY - AUSTRALIA ONLY
ELECTRIC WATER HEATER MODEL 315PVV
1.
THE SOLAHART WARRANTY – GENERAL
1.1
This warranty is given by Solahart Industries Pty Limited ABN 45 064 945 848 of 1 Alan Street, Rydalmere
New South Wales.
1.2
Solahart offers national service through its Dealer network. Solahart will repair or replace components at the
address of the water heater subject to the terms of the Solahart warranty. Solahart, in addition can provide
preventative maintenance and advice on the operation of your water heater.
1.3
For details about this warranty, you can contact us on 1800 638 011.
1.4
The terms of this warranty and what is covered by it are set out in sections 2 and 3 and apply to water heaters
manufactured from 1st June 2018.
1.5
If a subsequent version of this warranty is published, the terms of that warranty and what is covered by it will
apply to water heaters manufactured after the date specified in the subsequent version.
2.
TERMS OF THE SOLAHART WARRANTY AND EXCLUSIONS TO IT
2.1
Solahart may reject a claim under this warranty in its sole discretion if you do not arrange for a major service
to be conducted on your water heater in the fifth year after installation, in accordance with Solahart
’s
recommendation in the Owner’s Guide and Installation Instructions.
2.2
The decision of whether to repair or replace a faulty component is at Solahart’s sole discretion. Solahart may
use new, used, remanufactured or refurbished parts or products when repairing or replacing products under
this warranty.
2.3
If you require a call out and we find that the fault is not covered by the Solahart warranty, you are responsible
for our standard call out charge. If you wish to have the relevant component repaired or replaced by Solahart,
that service will be at your cost.
2.4
Where a failed component or cylinder is replaced under this warranty, the balance of the original warranty
period will remain effective. The replacement does not carry a new Solahart warranty.
2.5
Where the water heater is installed outside the boundaries of a metropolitan area as defined by Solahart or
further than 30 km from a regional Solahart Dealer, the cost of transport, insurance and travelling between
the nearest Solahart Dealer’s premises and the installed site shall be the owner’s responsibility.
2.6
Where the water heater is installed in a position that does not allow safe or ready access, the cost of that
access, including the cost of additional materials handling and/or safety equipment, shall be the owner’s
responsibility. In other words, the cost of dismantling or removing cupboards, doors or walls and the cost of
any special equipment to bring the water heater to floor or ground level or to a serviceable position is not
covered by this warranty.
2.7
This warranty only applies to the original and genuine Solahart water heater in its original installed location
and any genuine Solahart replacement parts.
2.8
The Solahart warranty does not cover faults that are a result of:
a)
Accidental damage to the water heater or any component (for example: (i) Acts of God such as floods,
storms, fires, lightning strikes and the like; and (ii) third party acts or omissions).
b)
Misuse or abnormal use of the water heater.
c)
Installation not in accordance with the Owner’s Guide and Installation Instructions or with relevant
statutory and local requirements in the State or Territory in which the water heater is installed.
d)
Connection at any time to a water supply that does not comply with the water supply guidelines as
outlined in the Owner’s Guide and Installation Instructions.
e)
Repairs, attempts to repair or modifications to the water heater by a person other than the Solahart
Dealer or a Solahart Accredited Service Agent.
f)
Faulty plumbing or faulty power supply.
g)
Failure to maintain the water heater in accordance with the Owner's Guide and Installation Instructions.
h)
Transport damage.
i)
Fair wear and tear from adverse conditions (for example, corrosion).
j)
Cosmetic defects.
