SOLAHART PV SYSTEM WARRANTY - AUSTRALIA ONLY
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Subject to any statutory provisions to the contrary, Solahart assumes no warranties, express or implied,
other than the warranties made herein and specifically disclaims all other warranties, merchantability or
fitness for a particular purpose and Solahart excludes all liabilities for any special, incidental, consequential
or punitive damages from the use or loss of use of the PV System to perform as warranted; including but not
limited to damages for loss of power, lost profits or savings nor expenses arising from third-party claims. This
does not apply to the extent Solahart is liable under applicable mandatory laws or in cases of intent or gross
negligence on the part of Solahart.
If you require a call out and we find that the fault is not covered by Solahart's warranty, you are responsible
for our standard call out charge. If you wish to have the relevant component repaired or replaced by Solahart
that service will be at your cost.
Entitlement to claim under this warranty
To be entitled to make a claim under this warranty you need to:
1.
Provide proof of purchase documentation and be the owner of the PV System or have the consent of the
owner to act on their behalf.
2.
Contact your Solahart dealer without undue delay after detection of the defect and, in any event, within
the applicable warranty period.
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You are not entitled to make a claim under this warranty if your PV System:
1.
Does not have its original serial numbers and type plate or numbers are illegible; or
2.
Is not installed in Australia.
Warranty Claim Procedure
If you wish to make a claim under this warranty, you need to:
1.
Contact your Solahart dealer, provide proof of purchase and owner’s details, address of the PV System,
a contact number and date of installation of the PV System.
2.
Solahart will arrange for the PV System to be tested and assessed.
3.
If Solahart determines that you have a valid warranty claim, Solahart will organise for the repair or
replacement of the PV System or any component in accordance with this warranty.
Any expenses incurred in the making of a claim under this warranty will be borne by you.
The Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are
entitled to a replacement or refund for a major failure and compensation for any other reasonably
foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to
be of acceptable quality and the failure does not amount to a major failure.
