Getting Technical Support
5
P/N: 1016293-01
Intr
oduction
When contacting Sokkia for technical assistance, provide the following information for better and
faster service.
1. A description of the following:
a. Field operation that was being performed when the problem occurred.
b. Details of the unexpected behavior, symptoms, and any error messages that precede or
follow the problem.
c. Problem occurrence frequency or patterns
2. Receiver information and configuration settings. For receiver information, click
Information
in
SRU
, select
Save to File
, enter a file name, and save it to the computer.
3. Specifications of mobile devices and computers used in the field or office exhibiting the problem.
These specifications should include model information, version number, operating system
information, memory and storage capacity, etc.
4. Information about the system software, including the version number and steps to reproduce the
problem.
5. A description of the field environment and/or observation conditions when the problem occurred.
Website
On the Sokkia website (www.sokkia.com), you can download manuals, technical documentation,
training material, and various other utility software to help you set up and use the GCX3 receiver. The
website also offers registration resources, training, and technical assistance.
For additional information go to www.sokkia.com and select Sokkia Care.
