Mess
ag
in
g
4
4-
36
Troubleshooting
Incoming Messages
3
Handset won't ring or vibrate for
some incoming messages
.
Handset does not ring or vibrate for
messages with Low Priority.
.
Handset does not ring, vibrate or open
Information window for messages
filtered as spam.
3
A confirmation requesting a reply
appears
.
To reply, choose
Yes
and press
%
.
Confirmation does not appear for
replied messages.
3
Handset won't respond according
to Feeling Mail settings
.
Responses set in Phone Book take priority.
.
Feeling Mail settings are disabled when:
,
Sender is saved in Phone Book as
Secret entry
,
The message was filtered as spam
,
The message was sorted to a
Secret folder
3
Message text appears distorted
.
Follow these steps to change encoding:
In message window,
B
S
View
Settings
S
%
S
Char-code
S
%
S
Select option
S
%
Handling Messages
3
Cannot move messages into some
folders
.
To move to Secret folders, unlock
temporarily or cancel Secret beforehand.
3
Cannot receive messages
.
If
A
appears, memory is full; delete
messages (
.
If
)
appears, move to a place where
signal is strong.
3
S! Mail is not delivered as sent
.
Recipient must be subscribed to
S! Mail, Super Mail or Long Mail. The
maximum size of messages/
attachments handsets can receive
varies by make and model. Confirm
compatibility with recipient handsets.
3
Still images are not delivered as sent
.
Recipient handset may not be
JPEG-compatible. Convert JPEG files
to PNG.
3
Video files are not delivered as sent
.
Send video files to S! Mail- or
VGS-compatible SoftBank handsets
supporting MPEG-4.