2
NETYS RT
1.1-3.3 kVA - Ref.: IOMNETRTXX0B-EN 01
This SOCOMEC appliance is guaranteed against manufacturing and material defects for a period of 12 months from the date of
purchase (local warranty conditions are applicable in addition to the general conditions). This warranty certificate should NOT be
e-mailed, but kept by the customer along with proof of purchase, for use in the event of a claim being made for repairs or replacement
under warranty.
The warranty period commences on the date the new product was purchased by the end user at an authorised showroom (reference
details are shown on the receipt).
Return-to-base warranty is provided: components and labour for repairs supplied free of charge, any products to be replaced must
be returned to SOCOMEC or authorised service centres, at the customer’s own risk and expense.
The warranty is recognized within national territory. If the UPS is exported out of national territory, the warranty shall be limited to the
cover of the parts used to repair the fault.
To claim service under the warranty please observe the following:
•
The product must be returned in the original packing. Any damage caused during shipping in packaging other than the original
will not be covered by the warranty;
•
The product must be accompanied by proof of purchase such as an invoice or receipt indicating the date of purchase and prod-
uct ID information (model, serial numer). The sender must also attach the reference number issued to authorise the return of the
product, together with a detailed description of the defect. If any of this information is missing the warranty will be invalid. The
authorisation number is issued by service centres over the telephone on receiving information on the malfunction in question;
•
If it is not possible to provide proof of purchase the serial number and date of manufacture will be used to calculate the probable
expiry date of the warranty; this could result in a reduction of the original warranty period.
The warranty on the product does not cover damage caused by carelessness (improper use: wrong input power, explosions, exces-
sive humidity, temperature, poor ventilation, etc.), tampering or any unauthorised repair work.
During the warranty period, SOCOMEC reserves the right to decide whether the product should be repaired, or whether to replace
defective parts with new parts, or used parts that are equivalent to new parts in terms of functionality and performance.
In the case of batteries, warranty is valid only if the battery has been recharged regularly in accordance with the manufacturer’s
instructions. On purchasing the product it is advisable to check that the next recharge date indicated on the packaging has not expired.
Battery
• Batteries are treated as consumable parts and warranty only covers manufacturing defects.
• Batteries must be stored in compliance with Supplier recommendations.
• Warranty is valid only if the battery has been recharged regularly in accordance with the manufacturer’s instructions. On purchasing
the product it is advisable to check that the next recharge date indicated on the packaging has not expired.
Optionals
A 12-month return-to-base warranty is provided on optionals.
Software products
Software products are guaranteed for 90 days. The software is guaranteed to work as indicated in the manual accompanying
the product. Hardware media or accessories (e.g. diskettes, cables, etc.) used with appliances are guaranteed free of material or
manufacturing defects under normal conditions of use for a period of 12 months from the date of purchase.
SOCOMEC will not be responsible for damages (including loss of income, interruption of business activity, loss of information or
other financial losses, of any nature) arising from the use of the product.
These conditions are subject to Italian law. Disputes shall come under the jurisdiction of Court of Vicenza.
WARRANTY CERTIFICATE AND CONDITIONS
SOCOMEC retains the full and exclusive ownership rights over this document. Only a personal right to utilize the document for the
application indicated by SOCOMEC is granted to the recipient of such document. All reproduction, modification, dissemination of
this document whether in part or whole and by any manner are expressly prohibited except upon Socomec’s express prior written
consent.
This document is not a specification. SOCOMEC reserves the right to make any changes to data without prior notice.
