ITYS 6-10 kVA - 551431A - SOCOMEC
4
EN
WARRANTY CERTIFICATE AND CONDITIONS
This Socomec appliance is guaranteed against manufacturing and material defects
for a period of 12 months from the date of purchase (local warranty conditions are
applicable in addition to the general conditions). This warranty certificate should
NOT be e-mailed, but kept by the customer along with proof of purchase, for use
in the event of a claim being made for repairs or replacement under warranty.
The warranty period commences on the date the new product was purchased
by the end user at an authorised showroom (reference details are shown on the
receipt).
Return-to-base warranty is provided: components and labour for repairs supplied
free of charge, any products to be replaced must be returned to Socomec or
authorised service centres, at the customer’s own risk and expense.
The warranty is recognised within national territory. If the UPS is exported out of
national territory, the warranty shall be limited to the cover of the parts used to
repair the defect.
To claim service under the warranty please observe the following:
• The product must be returned in the original packing. Any damage caused
during shipping in packaging other than the original will not be covered by the
warranty;
• The product must be accompanied by proof of purchase such as an invoice or
receipt indicating the date of purchase and product ID information (model, serial
numer). The sender must also attach the reference number issued to authorise
the return of the product, together with a detailed description of the defect. If
any of this information is missing the warranty will be invalid. The authorisation
number is issued by service centres over the telephone on receiving information
on the defect in question;
• If it is not possible to provide proof of purchase the serial number and date of
manufacture will be used to calculate the probable expiry date of the warranty;
this could result in a reduction of the original warranty period.
The warranty on the product does not cover damage caused by carelessness
(improper use: wrong input power, explosions, excessive humidity, temperature,
poor ventilation, etc.), tampering or any unauthorised repair work.
During the warranty period, Socomec reserves the right to decide whether the
product should be repaired, or whether to replace defective parts with new
parts, or used parts that are equivalent to new parts in terms of functionality and
performance.
In the case of batteries, the warranty is valid only if the battery has been recharged
regularly in accordance with the manufacturer’s instructions. On purchasing the
product it is advisable to check that the next recharge date indicated on the
packaging has not expired.
