32 | APPENDIX F: SUPPORT
RESOURCES
Appendix F
Support Resources
If you have trouble installing or using the In-Hand Scan Card-Imager,
please refer to Appendix C, “Troubleshooting” for help.
Technical Support
If you have trouble installing or using the ISC-I, contact Socket’s technical
support department via the online support system.
IMPORTANT! To obtain technical support for your product, you must
first register your product online at
www.socketcom.com/prodreg
.
To submit an email inquiry through the online support system: After you
register your product, you will be presented with an option to 'submit a
problem'. Click on this option to follow the online process to submit an
email request for technical support.
This is the fastest way to obtain technical support and has the quickest
turnaround time. Registered customers who submit a question online will
receive priority service. If we are unable to resolve your support inquiry via
email, we can arrange for a technical support representative to call you at a
specific time.
Users’ Forum
If you would like to discuss the ISC-I with other people using the product,
visit Socket’s users’ forum at:
www.socketforum.com
Important! Socket does NOT provide technical support via the users’ forum!
Note: Socket may, but is not obligated to, monitor or review any areas on
the Site where users transmit or post Communications or communicate
solely with each other, including but not limited to the user forum, and the
content of any such Communications. Socket, however, will have no liability
related to the content of any such Communications, whether or not arising
under the laws of copyright, libel, privacy, obscenity, or otherwise. Socket
retains the right to remove messages that include any material Socket
deems abusive, defamatory, obscene or otherwise unacceptable.
