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APPENDIX D: TECHNICAL SUPPORT | 17 

 

Appendix D Technical Support 

 
 
If you have trouble installing or using the 10/100 ETHERNET CF CARD, 
please refer to the “Troubleshooting” section. If you still have trouble, 
contact Socket’s technical support prepared with the following: 

• 

The part number (including revision level) and serial number of your 
10/100 Ethernet CF Card. See the diagram below. 

• 

The manufacturer, model number, and operating system of your mobile 
computer 

• 

What you did to try to correct the problem 

 

 

 
To reach Socket’s technical support department: 

• 

Visit www.socketcom.com 

• 

Email  

[email protected] 

• 

Phone  

510-744-2720 

• 

Fax  

510-744-2727 

 
 
Please refrain from disassembling the CompactFlash Card. Disassembly of 
this device will void the product warranty. 
 

Summary of Contents for 10/100 Ethernet CF Card

Page 1: ...CF Card CompactFlash and PC Card solutions for Mobile Computers based on Windows CE v3 0 i e Pocket PCs and HPC 2000s Mobile Computers based on Windows CE v2 11 i e Handheld PCs HPC Pros and Pen Table...

Page 2: ...ix B Two Node Networking explains how you can obtain Socket s Crossover Connector and use it to create a two node network between two Windows computers without having to use an Ethernet hub Socket s C...

Page 3: ...on Form 4 Install the Software 5 Enter Network Settings 6 Insert the Card and Connect to a LAN 8 Use ActiveSync via a Network 8 OPTIONAL Use the Control Panel Applet 9 APPENDIX A SPECIFICATIONS 11 APP...

Page 4: ...class in power consumption Socket s enhanced Windows CE drivers add even more convenience allowing you to automatically launch ActiveSync or any other program saving you time You also have instant ac...

Page 5: ...egister Your Card Register your card online at www socketcom com product prodreg htm and get entered in a drawing for a Socket product or 30 Visa Mastercard gift certificate This special offer is avai...

Page 6: ...tion 2 You may need only some of the IP addresses listed below 2 Please specify any applicable IP addresses a Mobile Computer IP address _____ _____ _____ _____ b Subnet Mask _____ _____ _____ _____ c...

Page 7: ...er to access your CD drive and run the file Use Windows Explorer to access your CD drive and run the file Click Start then Run on the host PC Type X SETUP EXE Replace X with your CD drive letter 4 Fol...

Page 8: ...r 3 In the Socket Ethernet 10 100 Driver IP Address screen enter your network settings from the Network Information Form If your LAN supports DHCP select Use server assigned IP address If needed tap o...

Page 9: ...PC 3 The IP Address screen will appear Following your completed Network Information Form enter the appropriate settings for your network IP Address screen from a Handheld PC 4 If needed click on the...

Page 10: ...ting to a LAN ActiveSync launches ActiveSync screen from a Pocket PC Note You must have a partnership with a host PC to use ActiveSync 2 Select Network Connection in the top drop down list Choose the...

Page 11: ...CF Card Configuring Auto Launch Tap on Auto Launch tab to specify what program to auto launch whenever you insert the 10 100 Ethernet CF Card By default ActiveSync will auto launch Use the drop list t...

Page 12: ...ER 2 SETUP Viewing IP Info Tap on the IP Info tab at the bottom of the screen to view your network s IP addresses You can also see if your address is static or assigned by DHCP IP Info screen from a P...

Page 13: ...Type II Operating System Support Windows CE v2 11 For Handheld PC Pros Windows CE v3 0 For Pocket PCs and HPC 2000s Hardware Compatibility Standard Card without adapter Windows Powered Pocket PCs Win...

Page 14: ...12 APPENDIX A SPECIFICATIONS Certification VCCI Class B FCC Part 15 Class B CE EN55024 1998 C Tick s 182 Radio Communications Act 1992 Warranty CompactFlash CF Card Three years...

Page 15: ...et CF Card and Socket Low Power Ethernet CF Card Socket s Crossover Connection Kit contains three items Crossover Connector 2 RJ 45 CAT5 cables Required Equipment To set up a hubless network between a...

Page 16: ...IP address in the Primary WINS field of the Name Servers screen Refer to Chapter 2 Setup for directions on how to access the Name Servers screen Name Servers screen from a Handheld PC After entering y...

Page 17: ...OK and continue SYMPTOM My DHCP server keeps reporting that it is busy and I cannot connect to my LAN POSSIBLE REASON SOLUTION Your network DHCP Server ran out of IP addresses Inform your network admi...

Page 18: ...to contact DHCP server using cached information the 10 100 Ethernet CF Card is probably working properly If after a few minutes the problem persists ask your network administrator to verify that the D...

Page 19: ...mber including revision level and serial number of your 10 100 Ethernet CF Card See the diagram below The manufacturer model number and operating system of your mobile computer What you did to try to...

Page 20: ...reconditioned parts and the returned product becomes Socket s property Socket warrants the repaired or replaced products to be free from defects in material or workmanship for ninety 90 days after the...

Page 21: ...notice Feel free to contact Socket Communications at Socket Communications Inc 37400 Central Court Newark CA 94560 Phone 510 744 2700 Fax 510 744 2727 Technical Support 510 744 2720 Important Before...

Page 22: ...armful interference in which case the user will be required to correct the interference at his or her own expense If this equipment does cause harmful interference to radio or television reception whi...

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Page 24: ...Printed in U S A...

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