Snorkel ML10I, Operator'S Manual

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Snorkel Warranty Statement Effective 1/1/2017
Snorkel Product Warranty Policy
7. At the direction of the Snorkel Warranty department, any component part(s) of Snorkel products to be replaced
or repaired under this warranty program must be returned freight prepaid for inspection. An RMA (Returns
material authorization) must be requested from Snorkel Warranty department, a copy to be placed with the
returning component part(s).
8. All warranty replacement parts will be shipped freight prepaid (standard charges, ground shipping only) from
the Snorkel Parts department, Service Department or from the Vendor to Dealer/SSC or Customer. Any other
shipping method is the customer responsibility.
9. All warranty claims are subject to approval by Snorkel Service department. Snorkel reserves the right to limit or
adjust claims with regard to defective parts, labor or travel time based on usual and customary guidelines.
10. Reimbursement policy, labor will be paid at 75% of posted hourly shop rate. Travel time will be paid at $50 per
hour up to a maximum of 3 hours. Snorkel will pay 1 hour of troubleshooting time per warranty claim, unless
expressly agreed otherwise in writing and in advance by Snorkel’s Warranty Department. An annual rate
declaration must to be supplied to the Snorkel Warranty administrator by January 31st and will be used as the
reimbursable rate for that calendar year.
REPLACEMENT PARTS WARRANTY
y
Any part replaced under this limited warranty is not subject to further warranty cover beyond the normal
warranty period of the machine upon which the part was installed.
y
Any replacement parts sold (not delivered under a warranty claim) will be subject to a warranty period of
(6) six months from the date of invoice.
y
Parts held by an authorized Distributor/SSC are covered under warranty for a period of (12) twelve months
from the date of invoice, provided that those parts have been subject to appropriate storage to prevent
damage and deterioration (conditional on Snorkel review).
CLAIM PROCEDURE
The Snorkel Warranty department must be notified within forty-eight hours (48) of any possible warranty situation
during the applicable warranty period. Personnel performing major warranty repair or parts replacement must ob-
tain specific approval by the Snorkel Warranty department prior to performing the warranty repair or replacement.
When a Distributor/SSC/Customer perceive a warranty issue to exist the following steps must be adhered to:
y
Customer/SSC/Distributor to place a purchase order for genuine Snorkel replacement parts.
y
Snorkel to dispatch parts via the requested method (in line with the required response time).
y
Confirmation that a qualified technician is available to replace the part and that this person has been ac -
cepted by Snorkel to carry out such work under the warranty of the machine. Failure to do this may nullify
the warranty.
y
Customer/SSC/Distributor to allocate a warranty claim number to the repair.
y
All correspondence in respect of the claim to be on an official Snorkel warranty claim form as supplied by
Snorkel’s warranty department.
y
All warranty claims must be submitted within 30 days of the date of the machine repair.
FREIGHT DAMAGE
y
If a machine is received in a damaged condition, then the damage must be noted on the bill of lading and/
or delivery documents and photographs must be taken at the point of delivery, prior to signing acceptance
of the consignment.
y
The freight company and Snorkel must be contacted by the Distributor and a damage claim registered by
either party immediately.
y
The above requirements apply only to freight damage associated with equipment supplied by Snorkel
transport. Customer freight issues are excluded from this warranty policy.