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Troubleshooting
If you have difficulty with your deskset, please try the suggestions below.
For customer service, visit our website at
www.snomamericas.com
General issues
Deskset does not work at all (LCD is black)
•
Confirm the backup battery is installed and charged correctly.
• Ensure the adapter is securely plugged into an outlet not controlled by a wall
switch
My caller ID isn’t working.
• Caller ID is a subscription service Your telephone service provider may
require subscription to this service for this feature to work
• The caller must be calling from an area that supports caller ID
• Both your telephone service provider and your caller’s service provider must
use caller ID compatible equipment
Deskset registration is not working
• Ensure the deskset is within range of the base station
Cannot make external calls
• Check if your SIP account is registered (Press
MENU/FUNC
g
Status
g
Line
and select an account Check that the status reads
Registered
)
• You might be out of range of the base station Try moving closer If you
see an idle screen with no alerts, then your deskset is successfully
communicating with the base station
Deskset does not receive incoming calls
• Ensure that
Do Not Disturb
and
Call Forward All
are turned off.
• Check if your SIP account is registered (Press
MENU/FUNC
g
Status
g
Line
and select an account Check that the status reads
Registered
)
• You might be out of range of the base station Try moving closer
Cannot locate deskset using base station
• The deskset may not be registered
• If the deskset is out of power or the deskset is out of range, the locator tone
will not sound