36 / EN
Washing Machine /User’s Manual
Troubleshooting
Problem
Reason
Solution
Machine does not
switch to spinning
step. (*)
There might be unbalanced load in the
machine.
Automatic unbalanced load detection
system might be activated due to the
unbalanced distribution of the laundry
in the drum.
The machine will not spin if water is not
drained completely.
Check the filter and the draining hose.
Excessive foam might have occurred and
automatic foam absorption system might
have been activated due to too much
detergent usage.
Use recommended amount of
detergent.
Washing
performance is poor:
Laundry turns gray.
(**)
Insufficient amount of detergent has been
used over a long period of time.
Use the recommended amount of
detergent appropriate for water
hardness and the laundry.
Washing was made at low temperatures for
a long time.
Select the proper temperature for the
laundry to be washed.
Insufficient amount of detergent is used with
hard water.
Using insufficient amount of detergent
with hard water causes the soil to
stick on the cloth and this turns the
cloth into gray in time. It is difficult to
eliminate graying once it happens.
Use the recommended amount of
detergent appropriate for water
hardness and the laundry.
Too much detergent is used.
Use the recommended amount of
detergent appropriate for water
hardness and the laundry.
Washing
performance is poor:
Stains persist or
the laundry is not
whitened. (**)
Insufficient amount of detergent is used.
Use the recommended amount of
detergent appropriate for water
hardness and the laundry.
Excessive laundry was loaded in.
Do not load the machine in excess.
Load with amounts recommended in
the "Programme and consumption
table".
Wrong programme and temperature were
selected.
Select the proper programme and
temperature for the laundry to be
washed.
Wrong type of detergent is used.
Use original detergent appropriate for
the machine.
Too much detergent is used.
Put the detergent in the correct
compartment. Do not mix the
bleaching agent and the detergent
with each other.
Washing
performance is poor:
Oily stains appeared
on the laundry. (**)
Regular drum cleaning is not applied.
Clean the drum regularly. For this,
please see 6.2.
