BACnet IoT Gateway Start-up Guide
Page 55 of 60
Appendix C.6. Before Contacting Technical Support Take a Diagnostic Capture
When a problem occurs that cannot be resolved with regular troubleshooting, take a log via the
FieldServer FS-GUI.
Send this log together with a detailed description of the problem to
for evaluation. The Diagnostic Capture will allow us to rapidly
diagnose the problem.
•
Open the FieldServer FS-GUI page.
•
Click on Diagnostics in the Navigation panel.
•
Go to Full Diagnostic and select the capture period.
•
Click the Start button under the Full Diagnostic heading to start the capture.
o
When the capture period is finished, a Download button will appear next to the Start button
•
Click Download for the caputure to be downloaded to the local PC.
•
Email the diagnostic zip file to technical support (
).
