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Limited Warranty
Limited Warranty Statement: SMC Networks, Inc. (“SMC”) warrants its products to be free from defects in
workmanship and materials, under normal use and service, for the applicable warranty term. All SMC products
carry a standard 90-day limited warranty from the date of purchase from SMC or its Authorized Reseller. SMC
may, at its own discretion, repair or replace any product not operating as warranted with a similar or
functionally equivalent product, during the applicable warranty term. SMC will endeavor to repair or replace
any product returned under warranty within 30 days of receipt of the product.
The standard limited warranty can be upgraded to a Limited Lifetime* warranty by registering new products
within 30 days of purchase from SMC or its Authorized Reseller. Registration can be accomplished via the
enclosed product registration card or online via the SMC web site. Failure to register will not affect the standard
limited warranty. The Limited Lifetime warranty covers a product during the Life of that Product, which is
defined as the period of time during which the product is an ‘Active’ SMC product. A product is considered to
be ‘Active’ while it is listed on the current SMC price list. As new technologies emerge, older technologies
become obsolete and SMC will, at its discretion, replace an older product in its product line with one that
incorporates these newer technologies. At that point, the obsolete product is discontinued and is no longer an
‘Active’ SMC product. A list of discontinued products with their respective dates of discontinuance can be
found at
http://www.smc.com/smc/pages_html/support.html
.
All products that are replaced become the property of SMC. Replacement products may be either new or
reconditioned. Any replaced or repaired product carries either a 30-day limited warranty or the remainder of the
initial warranty, whichever is longer. SMC is not responsible for any custom software or firmware,
configuration information, or memory data of Customer contained in, stored on, or integrated with any products
returned to SMC pursuant to any warranty. Products returned to SMC should have any customer-installed
accessory or add-on components, such as expansion modules, removed prior to returning the product for
replacement. SMC is not responsible for these items if they are returned with the product.
Customers must contact SMC for a Return Material Authorization number prior to returning any product to
SMC. Proof of purchase may be required. Any product returned to SMC without a valid Return Material
Authorization (RMA) number clearly marked on the outside of the package will be returned to customer at
customer’s expense. For warranty claims within North America, please call our toll-free customer support
number at (800) 762-4968. Customers are responsible for all shipping charges from their facility to SMC. SMC
is responsible for return shipping charges from SMC to customer.
